upgrade Windows 7 tells me to uninstall ZoneAlarm, problem it installs is not and has never been. What can I do?

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  Is there another way to ensure the elimination of this program other than through Control Panel?

  Hello

  1 are. what program you referring?

  2. What is the full and exact error message?

  (1) if the program does not completely uninstall the first time, sometimes being run uninstaller again will succeed.

  (2) If you have recently installed the program, you can try using System Restore to return your computer's system files to an earlier date before you install the program. For more information, search help "system restore."

  (3) you can also try to contact the software vendor to see if they provide a uninstall software or tool.

  You may want to take a look at the article.

  How to manually remove programs from the add tool / remove programs
  http://support.Microsoft.com/kb/314481

• Deletion of account Windows ID that has never been verified

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  Hi Tammi W. Bennett,.

  Since you are facing problem with Xbox live account, you can get in touch with Xbox live for further assistance:

  Xbox LIVE Support

• How can I configure xbox 360 on windows XP, all instructions are for Media Center which I did not and asks the key code.

  Windows XP and using the Xbox 360!

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  Try this link for XBox: http://social.msdn.microsoft.com/Search/en-US?query=XBOX%20on%20Windows%20XP&ac=3

• my computer has never been able to upgrade to vista service pack 2, it is said that he failed and error code 80070570

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  I recommend you:

  Go to a command prompt:

  Start, all programs, accessories, command prompt.

  Right click on command prompt and select "Run as Administrator" http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token > and run sfc/scannow http://support.microsoft.com/kb/929833>

  Type exit (to close the elevated command prompt window)

  Reset

  See if that solves the problem.

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  02:42:25 amUTC 23/08/11

• I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and I was tol

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  uninstall any version of acrobat is installed.

  clean by Download Adobe Reader and Acrobat tool - Adobe Labs

  Restart your computer.

  delete all to delete pdf files.

  If this fails, it is a problem of ms.  If this attempt is successful, then reinstall your acrobat.

• I talked to someone at Microsoft who said they can take possession of my PC to fix its problems. Please tell me how. I had a contract with supportrix and was never satisfied.

  Tech online as supportrix

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  Hello

  Have you contacted Microsoft and they gave you the call?

  Microsoft or our partners make unsolicited phone calls (also known as the telephone canvassing) you charge for security patches or software.

  Click on the below mentioned link phishing appeals:

  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

  Hope this information helps.

• reinstall iTunes error message "there is a problem with this windows package install." A program to complete this installation could not be run "."

  original title: problems with the installation!

  I'm trying to reinstall iTunes I have experienced problems with it. However, when I try to install an error pops up saying something along the lines of "there is a problem with this windows package install." A program to complete this installation could not be run "." I have no idea why this happens and no idea how to solve this problem.

  Any help would be great.

  Error 9010

  To disable the Desktop Window Manager by process - response: this is a normal message when a process requires exclusive access to the desktop (e.g. use DirectDraw /OpenGl in exclusive mode) or just likes to turn off the Messenger of the window of the Office for some reason any. It is not an error.

  Error 9013

  Press Windows Flag + R

  Type %windir%\system32\SystemPropertiesAdvanced.exe
  Press Ok

  Under performance, click the Settngs

  Check enable the Composition of the Bureau

  Click on apply, Ok

  Error 1002 - I need the specific message

  Installation of the Windows Installer Application

  http://TechNet.Microsoft.com/en-us/library/cc735604 (WS.10) .aspx

  Error 1001-

  Installation of the Windows Installer Application

  http://TechNet.Microsoft.com/en-us/library/cc735588 (WS.10) .aspx

  Reset the Web browser

  Tools > Internet Options > Advanced tab

  Click on the Reset button

  Check delete all personal settings

  Click on the Reset button

  Click Ok

  Close the window

  Restart the computer for the changes to take effect

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  Error 100 - support contact Apple

  http://TechNet.Microsoft.com/en-us/library/cc774985 (WS.10) .aspx

• Can I use my Win 7 Upgrade disk to do a clean install on my desktop that my old laptop has now been destroyed. ?

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  As long as the original computer disappeared, I think you can use the upgrade on another computer...

• Installation 6 Lightroom from a disk and get an error message that says OS not met obligation / no support for Windows Vista.  Vista has never been loaded on this PC.  It is running Win7

  What installation Lr 6 to a disc, I get an error message that says OS obligation has not met.  Windows Vista not supported.  Vista has never been installed on this PC.  Operating system is Windows 7.  What now?

  Copy the installation files to a desktop directory.

  Right-click on the Setup file in this directory > click Properties > compatibility > win 7 > ok: Finally, double-click the configuration file.

• Hi, I am trying to install Adobe Creative Cloud and I get error 43. I tried to use the Adobe cleaning tool and uninstall but nothing has changed. What can I do?

  Hi, I am trying to install Adobe Creative Cloud and I get error 43. I tried to use the Adobe cleaning tool and uninstall but nothing has changed. What can I do?

  Hi carlottav39691716,

  Please see the following links:

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  Creative cloud, re-install-Dungeon error 43

  Error in downloading, installing or updating Adobe Creative Cloud applications

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• Upgrade Windows 7 to 8 leaves too many problems - is a new installation required?

  I spent literally the last 3 weeks by train to improve our 9 PCs from Windows 7 to Windows 8 and I have an incredible number of problems.

  For example:

  1 updates fail and return to Windows 7, unless all 3rd party drivers are uninstalled (Windows Update drivers are OK) and most of the software that contains services that interact with the material are uninstalled (such as CPU - Z, PC-Wizard, etc.).  Note that the Windows Upgrade Wizard indicates that these programs and drivers are OK (latest versions at least) it becomes an effort of trial and error to figure out what needs to be uninstalled to start successfully in Windows 8.

  2. I moved (using the folder properties supported ' location' tab) download for all users folder in the shared c:\users\public\downloads folder in Windows 7.  During the update the permissions folder become corrupted with the latest user created on the PC Windows 7, ending up as the only user with the permissions to read/write to this public folder.  The structure of NTFS in Windows 8 is damaged at this point and it '' believes '' the public downloads folder inherits permissions from user created c:\users\{last} instead of c:\users\public and is unable to change them.  I had to use icalcs substitute all c:\users\public file permissions manually down to allow other users to access the public download folder.  Check the hard drive (even to force a full audit) does not correct the inconsistent file permissions.

  3. the c:\users\public folder is shared even if a public share is off, but it is shared corrupt (read-only, but no remote users can actually access it and cannot be modified or deleted).  Change the 'sharing public folders' option has no effect.  Same "net share" may not change or see even the share of existing corruption.  I'm not able to create a sharing of this folder (results in an error message), or delete the existing share.  This problem is present on every PC, I've updated so far.

  4 family Safety is damaged and unusable.  Windows Live Family Safety has been one of the applications that caused the upgrade fails, then it has been uninstalled directly before the upgrade to Windows 8.  Unfortunately, this seems to leave Windows 8 in a State of dysfunction in security for the family.  I've been using an online id to log on to my children and this seems to have enabled temporarily family safety but not totally.  Unfortunately, the only way to make changes is the local PC as the fss.live.com site is no longer synchronizes with any of my Windows 8 PC (if I pass local ID and online, it syncs once).  Also delays no longer work and my children can stay on their PC, as long as they like.  I spent hours scouring the Web for a solution and other that "refresh the PC" or http://windows.microsoft.com/en-US/windows/essentials-2012-release-notes?T1=winlivefamilysafety I have not found a solution (I've not updated the PCs).

  5 Windows 8 apps don't work for one of my children on all accounts the PC but works very well for adult administrator accounts.  I tried everything from wsreset.exe, creation of new user accounts, temporarily making kids accounts administrator, uninstall, and reinstall, all apps, switching back and forth between accounts ID base and online local, etc manually.  Sometimes, that I managed to get re-installed applications to work temporarily, but after an opening session and closing session or possibly another user by connecting on the apps again fail (in failure, I mean it seems they start and then just close without an error message).  Even the app store is messed up for some users, in what he repeats to me it can not load the store, then, after pressing 'try again', it loads only a small subset of the store.  Also when I look at the apps installed (in the store) it shows nothing is installed and nothing is bought (not same mobiles which was installed by the same user on another PC of Windows 8; well on the other PC of Windows 8, they arise).

  6 folder and registry permissions are changed in many places and this causes some games to stop working.  Manually uninstall and reinstall the game solves the problem by opening of also manually security on folders and registry entries.  I assumed that the process of upgrading resets all the folder permissions and registry, but some older software requires write access to the folder 'program files' specific in order to update the configuration files, etc., and the upgrade process breaks it.

  7. any user that office has been moved (using the tab "location" supported in the method properties) has no read access to their workstation after authentication and Windows Explorer will not start (when you click on "desktop").  I had to delete and recreate the users, or manually change the folder permissions.

  8. users where their documents, photos and videos have been moved to a second hard drive (again using methods officially supported in Windows 7) end up with all sorts of issues such as incorrect file permissions, Windows 8 apps do not work until the user is deleted and recreated, etc..

  8. the problems seem to continue to go on and on.  Each day we discover a new broken feature that must be manually fixed one way or another and I lose all of my time to research on the web and try to resolve these problems.

  Unfortunately I still failed to operate Family Safety, nor have I managed to get Windows 8 job applications (more there are many other minor things that are broken, such as some items in Control Panel do not work, etc.) and officials "tips from Microsoft" seem to be "cool PC".  Unfortunately this is essentially a new installation of the operating system, as far as I'm concerned, because previously all installed software must be reinstalled manually.  I tried this on a PC (after saving) and I've always found that I had delete and recreate my children's accounts to get Windows 8 applications work.

  At this point I don't know what to do and how to proceed.  As a 'Christmas gift' we 'bought' Windows 8 for the world and I had planned to take advantage of the $39.99 special and free Media Center/Bitlocker/etc. addition which is available only until January 31.  Unfortunately, the upgrade process has been nothing less than a nightmare total and at this stage, I believe the following will produce:

  1. I need to break down and perform a new installation of Windows 8 on every single PC followed by reinstall all software and reconfigure all the user accounts, family safety, etc.  Otherwise realistically me uninterrupted work on all of this for the rest of the month (something that I don't really have time for).

  2 Microsoft needs to release updates of Windows 8, which allows to improve the level of experience and greatly improves the installation of Windows 8 resulting.

  3. I have abandon on the installation of Windows 8 at the moment, but I can't justify paying $269 - $469 in the future for Windows 8, so we'll probably with Windows 7, until we buy new computers.  I guess another partial option is to buy Windows 8 for $39.99 for each PC and then to later pay another $70 for the upgrade of Media Center/Bitlocker/etc. (currently we use Media Center on every single PC with 3 of our PCs being devoted to Media Center full-time and the rest operating as 'customers').

  Is there any hope that #2 is going to happen or Microsoft 'done' with the upgrade and will continue to recommend a "refresh" after an upgrade to solve problems?

  I've tried a fresh install of Windows 8 on a different partition with 5 of the 9 PC and it went flawless and very quickly (in less than an hour, I had all 5 upwards and running Windows 8 - although without additional software installed, no user accounts configured, etc.) so I know that it will work.  With one of these installs I have experimented with Windows 8 for a few days (and that my children and wife home to test) to confirm that everything seems to work properly, including applications of Windows 8, the installation of some of our software, etc..  Based on this, I think that all the questions that we are experiencing are caused by a routine upgrade of Windows 8 very fragile, not by the base Windows 8 operating system.

  I should also mention, I have backups of the installed Windows 7 original and I tried to restore and re-upgrade several times and even if I can improve things (returning to download default folder locations, additional software uninstall, etc.). I can't get Windows 8 apps working on my children's accounts, nor good difficulty number other issues (such as security for the family, permissions of file corrupted for some software, etc.).  Whenever I try it takes at least 4 hours, so I gave up trying to figure a way to upgrade "functional" at this stage.

  Thank you

  Steve

  I realize that Microsoft recommends customers perform a 'Refresh' on their upgrades of Windows 8 to solve many problems, but it is not a path I am willing to travel. I experiment in the updating of a PC, and as you say this has resolved most of the issues (even if once again, Windows 8 apps stopped working a few days later).

  .

  .

  .

  This resulted in the continuation of the process of upgrading for our family PCs (steps 9 to 33 are the steps in upgrade of base):

  1. Restore our latest backup of Windows 7 (before the upgrade to Windows 8). If still running Windows 7, perform a full backup.
  2. Make sure that the latest virus signatures are installed for the installed Antivirus (Microsoft Security Essentials in our case currently) software and run a full scan of the system.
  3. Download Windows 8 drivers for the hardware.
  4. Possibly find enough disk space to create a partition to restore the existing installation of Windows 7 (which just saved) to. This can be on a second drive or disk manager can be used to reduce an existing partition to create a new partition large enough to restore Windows 7. Restore Windows 7 for the new partition, and then name the new volume with a unique name (for example, TempWin7). EasyBCD to add partition newly restored to the Windows boot loader. Starting system test and make sure that the drive root (usually C:\) uses the new volume (check the drive c. name (this way if Windows 8 does not work you can return to Windows 7 easily.)) Finally, when you do know that Windows 8 is not working properly you can delete this volume). Note on my ~ 8th update attempt on the 2nd PC I was upgrade the upgrade has failed and left the system with a MBR corrupted with no way to start it. The MBR has been so badly damaged that the process of repair of Windows 7 and Windows 8 could not solve the problem. Same bootrec /fixmbr /fixboot, bcdboot c:\windows, bootsec all/force/MBR bootrec, etc. were not able to get a bootable system. I ended up performing a new installation of Windows 8 on another hard drive and then I added step 5 below to my list of upgrade tasks to ensure that I didn't not get stuck like this again).
  5. If the PC contains more than 1 hard drive and they are not all used in a hardware RAID, use EasyBCD to install the bootloader of Windows on the second/third hard disk and configure the boot loader to boot from the hard drive with all the bootable partitions configured (this provides a work around to get the operating system if the Windows 8 upgrade process fails and translates by a unbootable system).
  6. Download and run the tool TDSSKiller Rootkit, GMER Rootkit detection tool, Malwarebytes Anti-Rootkit and Anti-Malware Malwarebytes to make sure there are no hidden rootkits or malware installed. Uninstall all the installed utilities.
  7. Uninstall all software known to cause trouble (both reported using the upgrade wizard, search on the web and attempts to upgrade Windows-based 8 prior who does not).
  8. Once complete scanning, starting test the computer while forcing the BIOS to boot from the disk hard other to make you that there is an available alternative starting method.
  9. Uninstall Live Essentials 2011.
  10. Installing Live Essentials 2012 (this is because they have seen many cases where Windows 8 fails to migrate settings of Live Essentials 2011 properly and leaves you with a dysfunctional state that requires an update of the system for safety of work; Live Essentials 2012 is apparently able to migrate settings from 2011 and 8 Windows upgrade can apparently works with Live Essentials 2012 settings).
  11. Start Live parental controls and run through the configuration steps (without necessarily making changes) to ensure that the settings are migrated from the Live Essentials 2011.
  12. Sign in using each account monitored by parental control and after that the drive stop loading of applications, log off.
  13. Log on with an administrator account and uninstall Live Essentials 2012.
  14. Uninstall all anti-malware and anti-virus software and unplug the network cable
  . If security software Norton has been used, download Norton Removal Tool before uninstalling it and after using the program manager to uninstall, run the removal tool (note that Norton fails to remove certain services when you use the program to uninstall Manager that caused the Windows upgrade process 8 fail on one of our PCs other AV software may have similar problems).
• Activate Microsoft Defender and Windows Firewall.
• Uninstall everything about software and software which includes services that interact with the hardware or virtual hardware.
• Uninstall all 3rd third-party drivers that are specifically designed to interact with the user and if possible only to install the drivers for "Windows Update". If not available, install just the naked driver for the device or leave the unit without a driver during the upgrade process, if it is not critical manually.
• Uninstall the video driver ATI, including the Catalyst Control Center software (even if the driver is listed as support Windows 7 and Windows 8, CCC upgrade breaks and leaves the system with the dysfunctional video settings in Windows 8)
. Allow Windows Update to install the basic video driver only or install manually only the video base by using the device manager driver.
• If all user folders have been moved in Windows 7, move them back to the default locations. For example we moved the documents, photos, videos and office on a secondary hard drive on some PC and these user accounts is damaged because of this sequel to the upgrade of Windows 8. We also move all folders download user to c:\user\public\downloads and this too must be moved to the location of the individual user (c:\user\{user}\downloads) before the upgrade because it causes corruption of NTFS security after the upgrade to Windows 8.
• Perform an upgrade on-site (repair) of Windows 7 SP1 to Windows 7 SP1 to upgrade the operating system in a known and stable state. Note that this must be done with a DVD of Windows 7 SP1 RTM and slipstream not updated media, nor can it be done with a DVD of Windows 7 without SP1.
• If necessary, connect the network cable and install all updates using Windows Update critical update (note, officially, it is recommended that the system is fully updated before you attempt to upgrade to Windows 8, but technical support suggests why a clean Windows 7 SP1 install with a few critical updates which should install automatically if updates to the installer of Windows 8 are enabled during the process) at level).
• Optionally, install the latest Microsoft System (KB947821) tool. If an upgrade on the spot did not it is a critical step, but with the upgrade on the spot, it should be redundant and not required (this tool checks the status of the update of the operating system and makes sure that every file that is supposed to be updated through any installed update is updated. He then sets up Windows Update to install or reinstall incompatible updates may not be correct).
• Installing Live Essentials 2012 (it is not clear if this step is necessary, but apparently the upgrade in-place to Windows 7 can potentially cause of parental control settings enter an inconsistent state).
• Connect the network cable and using an administrator account set up parental controls.
• Log in using accounts controlled by parental control
. Once the disk activity subsides, sign out.
• By using an administrator account uninstall Live Essentials 2012.
• Run a chkdsk /f on the drive system and start-up and restart.
• Connect the network cable (if it is disconnected) and perform an upgrade from Windows 7 to Windows 8 on-site, ensuring that the post-installation updates are enabled during the process and that there is an Internet connection.
• Activate and install the Media Center add-on by using the same key used in the previous attempt to upgrade to Windows 8.
• "Turn Windows Features on / off" enables the Hyper-V instead of Virtual PC and XP Mode (even if Virtual PC and XP Mode have been installed and being used in Windows 7, the upgrade process uninstalls them and does not allow for Hyper-V, which is the replacement of Windows 8).
• Updates by using Windows Update, select all the recommended and the optional updates (deselect everything, you don't want such as Bing Office; right click and hide updates you don't want), click 'Install' to start the download. Allow the download and install updates before proceeding to the next step.
• Install Windows 8 3rd part drivers If Windows 8 specific drivers are available and desired. This includes installing the latest video driver for Windows 8.
• Connect with each user and pass to a Microsoft Account to activate parental control. Open a session out and back in.
• The Bank of Windows startup, click on in the upper right corner and update all installed applications which have updates available.
• Restart the Windows store, right click and select the installed applications. Install all of the applications associated with the Microsoft Account, you already have installed (and want to install). Do this for each user.
• Configure Hyper-V to replace Virtual PC to virtual operating systems.
• Install a previously uninstalled like cell phone software, CPU - Z, EasyBCD software, etc. (as long as it supports Windows 8).
• EasyBCD allows to set up the dual boot or triple (most of our PC have MCE2005 (XP), Vista and Windows 7 on separate partitions or units).

I stressed step 20 above, because the technical support said they find that this step can make a significant improvement in the final Windows 8 upgrade results. Without the Windows 7 upgrade (repair) inplace before the upgrade to Windows 8, he said that they have poor results that require an update of the system to get things to work. By adding this step, step Live Essentials 2012 associated, by ensuring more 3rd third-party drivers are uninstalled, uninstalled all the 3rd party software that interacts with the hardware and all records are found in their locations by default, the upgrade process is apparently much more likely to result in a closing fully functional install Windows 8. Unfortunately, told me that they always have problems with some PCs, even after all the above, and that is why a new installation is always the best approach. They also said that until that antivirus makers improve their compatibility Windows 8 it is better to stick with the software antivirus from Microsoft that is built into Windows 8 and not install any AV 3rd party software.

Anyone have any additional suggestions or disagree with the installation steps above? Although it is a lot of work, if it is, it will be much easier than a new installation and I already spent 100's of hours trying to get Windows 8 to upgrade properly and 100's of hours trying to clean upgrades corrupt I end up with (with only partial success).

I have a total of 11 PC, I tried to upgrade to Windows 8 and so far I have 2 semi-functional updated of (with control parental does not not work and Windows 8 Apps doesn't work is not for non-administrator accounts). For the moment, I restored Windows 7 (reconfigured the Boot Manager to start Windows 7 instead of Windows 8) with the 4 other PCs ended up broke after trying to upgrade to Windows 8.

IT WORKED!

Finally, I updated 2 PCs from Windows 7 to Windows 8 with parental control and applications of Windows 8 works for all users and I didn't have to mess with security of folder or the registry, difficulty missing junctions or mess around with anything to get this working.  In addition, for the first time, I didn't need to perform a refresh and reinstall all software (programs and features shows 187 programs installed to a PC and the other has more than 200).  So far, looks absolutely everything works (even if I did have enough time to ensure that the reports of parental control and all safety features are 100% still works but it doesn't look like it will).

The bad news is that it took 8 hours to upgrade each PC because of the number of steps (compared to the hundreds of hours lost trying to get the previous corrupt Windows 8 updates work properly, it was easy).  In the future, I'll work on several computers at the same time to speed things up.  Upgrading Windows 7 on Windows 7 on-site took several hours alone, but I think that this step is crucial to get an upgrade of Windows 8 fully functional (Technical Support of Microsoft agent I talked to strongly recommended this step and said that it was necessary to upgrade his personal computer Windows 7 to Windows 8 also).

Now I have 9 PCs to go.  For PCs with a minimum software installed and with a rootkit, I will perform a new installation but the rest I'm going to use this procedure.

The next challenge is to get enough key to install Media Center on each of them.

• Unwanted upgrade Windows 8.1 & 0xC190010E of error after having declined installation

  Two days ago, that I was upset to find that the Windows 8.1 has been downloaded automatically, without my request.  I was asked to install it, but I chose to do it later.

  The last night, I had the same request to install 8.1 but he now told me that I have to do it tomorrow if I it did not this day.  I put it back.

  I have so far today had the message threatened saying me that I need to install, but check my performance monitor, I see two days I refused the request update there has been an error of Installation 0xC190010E.  It was the result of my not to elect install, or is it indicative of problems to come when I'm finally forced to install?

  I had decided that I was quite happy with Windows 8 and that he did not want to upgrade.  I have only a 10 GB/month of connection Internet, so the non-solicited 3.5 GB download will greatly affect my use of the Internet this month.  In addition, I am afraid that the installation is not well - I am completely ignorant on the computer issues and look at some of the solutions posted here fills me with dread.

  Made a full stop followed by a cold and now reboot the "Toshiba Eco Utility, work properly!

• Update for Windows Vista (KB973687) fails to install (Error 80070020), even in save mode and boot clear. How can I install?

  Vista 32-bit SP2
  Norton Internet Security 2010, self-protection and firewall disabled
  FujitsuSiemens Scaleo with Intel Core2 Quad

  Thank you much in advance.

  rh69,
  When you have uninstalled Norton have you used the Norton removal tool?  If this isn't the case, you may want to try this to remove it and then test the updates.  It is also possible that a malware\virus has exceeded Norton.  You should look at this thread and check your system for infections:

  Get rid of malware

  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I'm trying to recover my Windows Vista, but one of my #2 recovery disk does not work... What can I do?

  I copied 2 cd on my hard drive disk recovery & disk #2 does not work. I tried to get through the system recovery to restore the computer to its original factory shipped State. It calls into original form and content reinstalles. Then it restarts to finish and said: ERROR LOADING C:\PROGRAM FILES\WINDOWS MEDIA PLAYER\wmssetup.dll THE SPECIFIC MODULE COULD NOT BE FOUND!

  THEN IT CONTINUES TO THE NEXT WINDOW WHICH SE BED:
  INSTALL WINDOWS
  WINDOWS COULD NOT PARSE OR PROCESS UNATTEND ANSWER FILE FOR [SPECIALIZE]. THE SPECIFIED IN THE ELEMENT OF THE RESPONSE [MICROSOFT-WINDOWS-DEPLOYMENT] FILE.

  AFTER THIS WINDOW IT SAYS PRESS OK BUT MY LAPTOP DOES ME NOT LEAVE THE REST OF THE ARROW IN THE MIDDLE OF THE WINDOW & WON'T LET ME CLICK ON IT! WHAT CAN I DO TO GET THROUGH THIS PROCESS!
  YOUR HELP WOULD BE GREATLY APPECIATED! THXS
                                                    

  Contact the computer manfacturer, who provided the original discs.