My Adobe CC membership has expired, and I downgraded to the Photoshop and Lightroom package.
My Adobe CC membership has expired, and I downgraded to the Photoshop and Lightroom package. My Mac is offline for about 2 months and now I can't get into Photoshop or Lightroom. When I connect my account all that I see is the old plan expired with no mention of the demotion to Photoshop and Lightroom. Payment for the decommissioned package is taken.
Hi, thanks for all your replies.
Above all, this fix is for a Mac based system. You have installed Cloud creative application.
My original problem was that I connect Adobe with the wrong email ID to join the new plan I would be implemented.
However, there was other technical issues that needed to sort my user error as well.
The steps that I was guided to take are was ~
> Open a Finder window. Choose go > go to folder. Type ~/Library and press return.
> Open Applications Support > Adobe and you will be able to see an OOBE folder.
> Open the OOBE folder and delete the file opm.db.
> Open the activity monitor and exit all running applications creative cloud by double clicking on them and selecting exit.
> Launch the creative cloud app and connect you with the correct email ID. The plan of Adobe you want should be there and the apps should run OK. In this case, all the preferences of Photoshop and the plugins have been restored so.
Hope this may help someone else
Tags: Adobe
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