My Adobe ID says I don't have a free subscription, even if I paid for a full subscription.
In October I paid for one 'Adobe Creative Cloud 1 year student membership "and got an activation key to use it. Recently, I had some problems with my hard drive and had to reinstall everything on my laptop. When you try to reinstall the creative cloud on https://creative.adobe.com/educard/wah he told me that I had already used my code, I did in October before my hard drive broke down. So I thought that I could just download creative cloud and everything would be fine, but I got the message that I could use only tests because no subscriptions were found. Then I looked on accounts.adobe.com and saw that there he also says that I only have a cloud creative subscription. I only have 1 account, so I use no doubt the right.
What can I do to reuse my actual subscription instead of just the trial?
Hello
I checked your account and membership of the CC under this Adobe ID is suspended.
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
Tags: Adobe
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If you have more than one email, you will be sure that you use the right Adobe ID?
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If Yes
Some general information for a subscription of cloud
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Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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Kind regards
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