My Adobe ID says I don't have a free subscription, even if I paid for a full subscription.

In October I paid for one 'Adobe Creative Cloud 1 year student membership "and got an activation key to use it. Recently, I had some problems with my hard drive and had to reinstall everything on my laptop. When you try to reinstall the creative cloud on https://creative.adobe.com/educard/wah he told me that I had already used my code, I did in October before my hard drive broke down. So I thought that I could just download creative cloud and everything would be fine, but I got the message that I could use only tests because no subscriptions were found. Then I looked on accounts.adobe.com and saw that there he also says that I only have a cloud creative subscription. I only have 1 account, so I use no doubt the right.

What can I do to reuse my actual subscription instead of just the trial?

Hello

I checked your account and membership of the CC under this Adobe ID is suspended.

You will need to contact support by calling/chat for this request.

Contact the customer service

* Be sure to stay connected with your Adobe ID before accessing the link above *.

Kind regards

Sheena

Tags: Adobe

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