My bb 9380 blackBerry smartphones does not "just bought it.

I bought a blackberry curve 9380 Frankfurt and the i came to Egypt and I tried to open it, I opened would'nt, I tried to charge it and I tried to connect it to my pc, the glowing kept led then it turns off then a battery reappears with lightning inside her and the same everywhere... any ideas?

Hello and welcome to the community!

Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs.

It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charge battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem.

Good luck and let us know!

Tags: BlackBerry Smartphones

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