My Bluetooth Mobile Keyboard 5000 stagnates and stops working intermittently

I have a Microsoft Bluetooth Mobile Keyboard 5000 running 64-bit Windows 7 Pro SP1. When it works, it's great, and I like the compact design and wireless. But in the last few months, I noticed a few problems which become quite annoying:

  1. When I'm editing, the keyboard seems often slow to react. For example, I often use combinations of keys such as Ctrl + C or Ctrl + X, and it's as if the keyboard does not have the CTRL key immediately, so I find myself by typing 'C' or 'X' on my choice. If I click Cancel and try again, it usually works after that. Or I'll click on an input field and start typing and it takes 1 to 3 seconds for the text to appear, but it usually everything happens, is not as if the keyboard is in decline in strikes, but just a delay. It's almost like the keyboard has a period of awakening to send data. It doesn't seem to be a way to control or override this behavior. And we don't mean to be away from the keyboard for hours or anything like that; Instead, it's time to switch between windows.
  2. At least once a day, just a keyboard unresponsive altogether. When this happens, I can go into my Bluetooth settings, remove the device, press the Connect button on the back of the keyboard to set pairing mode again (or usually it comes automatically drops back in pairing mode when I delete) and then plug it in again. He sails right through matching and starts working again... until the next time it stops. There seems not to be a lot of consistency to when this happens, but this is often when my boss stops by my office and asked me to show him something. Needless to say, not the best time for the elegant Bluetooth keyboard go toots upward.

The keyboard said it was MFG. 12/11, is less than 1 year old. Do I need better drivers? Can anyone recommend a troubleshooting step I've overlooked? The keyboard is damaged? I can send it to Microsoft for repair or diagnosis? Do I use? Thanks for any advice you can offer.

Hello

-You are aware of any changes made on the computer before this problem?
-You are faced with the question while working on a certain application (like Microsoft Word) or the licensing is pure coincidence?
 
Method 1: Run the Troubleshooting Utility from the link below and check if the problem persists.
Open the hardware and devices Troubleshooter
 
Method 2: I suggest you to see link below and check if it helps.
Troubleshooting Wireless and Bluetooth problems
Also, I suggest you to contact Microsoft Hardware Support for better support.
 
Hope this information helps.

Tags: Windows

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