my computer continues to get stuck on 63% after downloading windows 8.1
I just get a new netbook medion with windows 8 on it and I tried for days to update a windows 8.1 session I go through the store windows and it downloads then happens with you need to restart the computer I press restart and lights up the screen medion said another thing install it then it said devices ready then its gets stuck on 63% and it does not move the net book 500 hard drive and 2 GB of memory please help me
Hello
To help you further on this issue, I would like to know some information about the same.
1. What is the model number of netbook?
2 did you run Upgrade Wizard at level before you try to upgrade to Windows 8.1?
3. have you installed a third-party security software on your computer?
4. have you connected external devices other than the keyboard and mouse?
I would suggest trying the following methods and check if it works for you.
Method 1:
If you have connected external devices other than the keyboard and mouse, then try to disconnect and check.
Method 2:
If you have not run the upgrade wizard before you begin the upgrade process, and then run the upgrade wizard and check if that helps.
Upgrade Wizard: FAQ:
http://Windows.Microsoft.com/en-us/Windows-8/Upgrade-Assistant-download-online-FAQ
Method 3:
Uninstall third-party security you have installed on your computer and check.
Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
Method 4:
Put the computer in a clean boot state, and then try to upgrade to Windows 8.1 and check if the problem persists. This will help you to disable all Non-Microsoft services on your computer.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 or Windows 8 / 8.1:
http://support.Microsoft.com/kb/929135
Note: After the boot minimum troubleshooting step, see the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.
For further reference, please see the following Microsoft Help article.
http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial
Please reply with the status of the issue, so that we can better help you.
Tags: Windows
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