My computer has been attacked by an application called Disk Doctor

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• My computer has been recognizing not my two printers. He says that the printer spooler was not working. So I uninstalled my printer and when I tried to reinstall I received a message that the RPC server is unavailable.

  My computer has been recognizing not my two printers (which I have had for years).  The message says that the "spools of printer was not working" when I tried to print.  So I uninstalled my two printers and tried to re - install.
  Then I get a message that the "the RPC server is unavailable".

  Hello Sue Strong,.

  Thank you for your message.  Let's try the following:
  Click 'Start' > right click on 'My computer' > select 'manage '.

  Click the (+) sign next to "Services and Applications" > select 'Services '.

  On the right, find and right-click "RPC Remote Procedure Call ()" > select "Properties".

  Select the "Recovery" tab, then successively in first failure, second failure, etc. "restart the Service"

  Validate the change OK
  Stay in the services menu.
  On the right, find and click on "Print Spooler" > select "Properties".
  Click on the 'Start' button and check the "Startup type" is set to "Automatic" and click OK.
  If these steps resolve the problem, click HERE for more information and troubleshooting techniques.
  Please let us know if it did or did not help to solve your problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• The hard drive of my computer has been changed. I need to re - install my Adobe CS 6, YET CS 6 owner. And Adobe CC as well. Can someone give me easy and a full link for that? I want to install CS 6 first.

  The hard drive of my computer has been changed. I need to re - install my Adobe CS 6, YET CS 6 owner. And Adobe CC as well. Can someone give me easy and a full link for that? I want to install CS 6 and again first. CC later. When to change previous hard drive, I help someone giving a full link for CS6.

  Hello

  Please find the links below:

  Download Creative Suite 6 applications

  Creative cloud to desktop

  You can also see How to download, install and activate Adobe applications

  Hope that helps!

  Kind regards

  Sheena

• Help for resettlement after that computer has been deleted.

  So the difficulties technical, my computer has been deleted, but I have some backup on an external hard drive, such as my Adobe Photoshop application and folder. I tried to open it but I got "error 16" so I followed the steps in Mac Os to solve this problem, I did. And it still does not work. If someone could help me with this since I was a photographer and need my CS6, I would be extremely grateful. Thank you.

  Transfer of programs will not work.  You must install using the installation files and your serial number.

  CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

• APP said file is updated, but it is not installed on the computer (has been removed because it does word not running).

  APP said file is updated, but it is not installed on the computer (has been removed because it does word not running). Now, I can't update or download!

  Office CC lists the applications as "up to date" when they are not

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• I opened Firefox iDIVI seems to have succeeded as my homepage, how can I change this? My computer has been corrupted?

  When I open Firefox, it opens to the iDIVI homepage. As far as I know, I have never agreed to this amendment. Why what happened? My computer has been corrupted? How can I remove this and continue to have firefox as my homepage?

  You can use the SearchReset extension to reset preferences to default values.

  • https://addons.Mozilla.org/firefox/addon/SearchReset/

  Note that the SearchReset extension runs only once and then uninstalls automatically, so it will not appear on the page "> Firefox Add-ons" (topic: addons).

  Your list of details of the system shows that you have a user.js file in the profile folder to initialize prefs each time you start Firefox.

  The user.js file is present than if you or another software has created this file and normally it wouldn't be here.
  You can check its contents with a text editor (right click: open with) If you do not create this file yourself.

  The user.js file is read whenever Firefox is started and initializes the preferences to the specified value in this file, so the preferences set via user.js can be changed temporarily for the current session.

  Delete a possible user.js file and files numbered prefs-# .js and rename (or delete) the file prefs.js to reset all the prefs by default, including the prefs set via user.js and pref which is no longer supported in the current version of Firefox.

  You can use this button to go to the Firefox profile folder currently in use:

  • Help > troubleshooting information > profile directory: see file (Linux: open the directory;) Mac: View in the Finder)

• My computer has been locked.

  I have OS X El Capitan v10.11.4 as update installed, a processor Intel Core 13 of 3.06 GHz, DDR3 4 GB 1333 MHz memory and 342.56 498.88 GB of storage. My computer has been locked up on the internet. especially on Facebook. I used utilities to repair the files because I deleted a lot of old files, but nothing appears.

  What public services?

  The vast majority of the case called utilities 'repair' a lot more damage then good.

  Could you please provide more details on what you mean when you say that the internet is locked up?

• Your computer has been locked and all your files encrypted with RSA 2048-bit encryption.

  My computer has been hit by a ransomware (which is reported by Palo Alto Networks March 4, http://researchcenter.paloaltonetworks.com/2016/03/new-os-x-ransomware-keranger-infect es-transmission-bittorrent-client-...)

  What should I do to save my files?

  And how to remove the virus permanently?

  If you do not have a backup that has not been attached while the virus was busy to encrypt your data, I think it's too late now.

  To be absolutely sure that there is nothing left on the computer, the only way is from scratch.

• HP Pavilion P7 - 1037c: my HP Pavilion desktop computer has been moved and I can't find the front USB ports. How can I find them?

  My computer has been moved to my new apartment and set up my movers for me.  I used to see some front USB ports at the bottom of the front panel, but now I can't.  Is there something I need to do?  I really need those!

  Slide the cover down. Look at this picture.

  

  Good day!

• My computer has been slow since last week. Somompany had to issue me a new card. These two things could be connected?

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  Hi Faye,
  Your computer might be infected with a virus. Try following the steps in this virus/malware removal guide: http://www.selectrealsecurity.com/malware-removal-guide
  It contains instructions which will remove most malware infections. If you have any questions, just ask me. I hope this helps you.
  Brian

• The standard games on my computer has been deleted and my hard drive went out is there a place I can download the standard games

  original title: games

  The standard games on my computer has been deleted and my hard drive went out is there a place I can download the standard games

  ---------------

• My computer has been hit was a virus hiding all programs, called him Smart HDD. The technician fixed the things except that now we cannot books library audio d/load. Error OxCood2751

  My computer has been hit was a virus hiding all programs, called him Smart HDD.  The technician fixed the things except that now we cannot books library audio d/load. OverDrive Media Console gives error OxCood2751 and said to Contact Support technical of Microsoft. Can anyone help, thnx

  Hi Sharohbbrd,

  ·         You have made no changes to the Windows Media Player before the show?

  You may be able to solve the problem by installing the Windows Media Format 9.5 Runtime. Download the same from the following.

  Download details - Microsoft Download Center - Update for supported Media DRM (KB891122) players

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=3141

  You can also see the following articles for more information:

  File Readme for Windows Media Player 11 for Windows XP - Microsoft Windows

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

   

  An update for Windows Media Digital Rights Management-enabled players is available

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

  Let us know if that helps.

• I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  managed to put the computer in a restaurant that is the method of compensation it back to the date of purchase of 2008.

  Don't you think that this will solve my problem. ?
  I changed the passwords again

  I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  Have I been swindled £ 89.99 from my pension for 12 months cover.

  I paid money to mauritias am

  Cancel, wipe your computer and change all of your passwords for each account that you contact your financial institutions to warn them to watch for unusual transactions.

• My microsoft security essentials failed due to a virus/trojan, and it seems that my computer has been hacked... help

  has failed because of a virus/trojan and it seems that my computer has been hacked... help

  Hello

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 for virus and spyware help
  infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
  international information, see your subsidiary local Support site.

  Microsoft support - Virus and Security Solution Center
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I tried to post a coupon on xianet and my computer has been taken over by a Trojan horse.

  I tried to post a coupon on xianet and my computer has been taken over by a Trojan horse. My report says: Win32/fakeSysDef. He directs me to a data recovery site that charges $75 to solve the problem. No idea how to do to remove the Trojan horse?

  Microsoft support addressed my problem and Javier took control of it and solved the problem.

  It has been pretty smooth how I got the Trojan horse. When I tried to display a coupon, a dialog box came asking if I wanted to download a software. I clicked 'Cancel' and this is meant to 'run '. That's when all this started.

  Thanks for help.