My computer has been hacked

Please help me?

I am a senior and I'm sorry for not being familiar with computer language.    I use my computer mainly to send emails to my grandchildren and to do my grocery shopping.

I've been hacked from someone who said they were from Microsoft.  After you call the credit Bureau and my credit card company, I am now afraid to send emails & shopping.

Please advise me if I have to buy a new Tower?   My screen and keyboard, speakers are fine.

Thanks for any help & help you can give me.

Hello

There is no need to buy a new Tower or the operating system.

Reinstall the operating system, you have now installed to make sure that you are free of them.

Read this information on phone calls scam:

Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

You are the only person who knows if you gave them remote access.

If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

If you use your online credit card, cancel and get a new one issued to you.

And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

There is an article in the link I'm you provide at the end of this one

Read this Information from Microsoft:

"Avoid scams to phone for tech support.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Don't be fooled of unsolicited calls. Don't provide personal information.

Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

___________________________________________

There are several methods to reinstall Vista.

This can help you:

http://www.heidoc.NET/Joomla/technology-science/Microsoft/57-Windows-Vista-direct-download-links

You can contact your computer manufacturer and ask them to send you a set of recovery disks.

They should do this for a small fee.

To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:

You need to change the Boot order to make the DVD/CD drive 1st in the boot order:

How to change the Boot order in BIOS:

http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm

"How to replace Microsoft software or hardware, order service packs and replace product manuals.

http://support.Microsoft.com/kb/326246

And if you have never received a recovery disk when you bought your computer, there should be a recovery Partition on the hard drive to reinstall Vista on how you purchased your computer.

The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)

Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.

Ask them to the proper key sequence.

And if you do not score a manufacturer of recovery on your hard drive, you should be able to make your own recovery from her disks to reinstall the operating system.

Go to programs > name of the manufacturer of your computer > then their system or recovery tools software topics for them, depending on how it is formulated.

If you can't find any reference to it, contact the manufacturer for advice on how to make these recovery disks.

Some manufacturers have more available Vista recovery disks.

If this happens, you may need to try this instead:

You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.

Other manufacturers recovery DVDs are should not be used for this purpose.

And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs

Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:

"How to do a clean install and configure with a full Version of Vista '

http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.

And phone Activation may be necessary when you use the above installation method.

"How to activate Vista normally and by Activation of the phone '

http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

See you soon.

.

Tags: Windows

Similar Questions

Maybe you are looking for