My computer is infected with virus/bug I have checkd with Anti virus few records showed infected but could not remove.

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• How to remove defender windows on the new computer with windows 7... can see, but will not happened to the top in the list of programs under Uninstall

  I installed windows defender when I got the new computer with win 7 preinstalled for protection up to what I could find the # key to the program I bought for another computer.  tried to remove defender windows until I downloaded the paid program but could not find it to uninstall... see windows defender is on the computer, but it doesn't show in the list in my computer/control panel uninstall so I'm not able to uninstall... Please help... so far I do not know I like windows 7 at all... give back me my simple xp.  :-)

  If windows Defender is not supported by microsoft that they deliver of course assign updates for her and also their malicious software removal tool.

  You can disable the safety recalls.

• "windows could not remove your homegroup computer.

  When you try to remove the residential group the computers on my home network I get this error message

  "windows could not remove your homegroup computer.

  Help is apreciated

  Hello

  I suggest to follow the steps provided and check if it helps.

  Method 1: Temporarily disable firewall and antivirus on each machine.

  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-Firewall-on-or-off

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks

  Method 2:
  You can also follow these steps and check:
  a. go to the control panel and access the system and security.
  b. go to administrative tools and then double-click Services.
  Locate and stop following 2 services, after that try to leave the homegroup. You can also set the startup type of the services to the people with reduced mobility.
  HomeGroup listener
  HomeGroup provider

  Links: I suggest you to see the link and check out the How can I remove a computer from a homegroup.

  Homegroup: frequently asked questions http://windows.microsoft.com/en-US/windows7/HomeGroup-frequently-asked-questions

  Leave a homegroup: http://windows.microsoft.com/en-US/windows7/Leave-a-homegroup

  For all windows questions do not hesitate to contact us and we will be happy to help you.

• "Windows could not remove your computer from homegroup."

  I have a laptop and a desktop computer which have been the two participaing in a homegroup.  It no longer works, so I tried to "leave the homegroup" of these two machines, who intend to recreate.  Furthermore, standard networking and file sharing is always present.  The Bureau has allowed me to leave the homegroup, but I get the message "Windows could not remove your homegroup computer" on the laptop.  I ran several times the convenience of network with homegroup on both machines.  I also did some research and tried everything I could find on the web, without success.  Please tell me how can I reset the settings of homegroup on my laptop. Mark S. Freeman

  Here's a solution that might work.  It worked for me.

  "Studied the issue and found the solution. A file has been corrupted and remove he got running PNRP service. The file has been re-created correctly when the PNRP service started upward. Here is the file for future reference:

  C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore. OHS. "

  Solution given by Streetwolf on the Windows 7 Forums

  Link is below:

  http://www.SevenForums.com/network-sharing/29060-cant-start-peer-name-resolution-protocol.html

• Received a flashing alarm indicating that I had a virus on my MacBook pro.  Could not get rid of it, until I did a hard reboot.  Deemed scan of Malware for Mac software?  All this experience?

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• I recently took a class of Microsoft and received the "Welcome" e-mail, but could not connect with the supplied credentials.

  I recently took a class of Microsoft and received the "Welcome" e-mail, but could not connect with the supplied credentials (example below):

  Your MC ID: xxxxxxx

  Your temporary access code: 18995EBE-BDAF-4883-8F95-64D18D261848

  I created a new account with the e-mail MC ID has been sent and it was not recognized.  I would like to merge (link) the news and be able to get a fresh copy of my cert.  Thank you.

  Hello

  I suggest you contact Microsoft Learning support team to improve assistance:

  http://www.Microsoft.com/learning/en/us/help/assisted-support.aspx

• Computer crash xp pro have attempted to use the console to restore windows, but im not a good enough geek to type orders correctly is a more automated way to boot from the CD to reinstall the CD?

  Computer crash xp pro have attempted to use the console to restore windows, but im not a good enough geek to type orders correctly is a more automated way to boot from the CD to reinstall the CD?  There is a lot of argument about deplacerb help pages the correct process and commands to use I don't want to do more damage.

  Thank you

  Hello

  I suggest you to visit these links and check if it helps:

  How to install and use the Recovery Console in Windows XP:
  http://support.Microsoft.com/kb/307654

  Description of the Windows XP Recovery Console for advanced users:
  http://support.Microsoft.com/kb/314058

  How to perform an upgrade on the spot (reinstallation) of Windows XP:
  http://support.Microsoft.com/kb/978788

  Check if that helps.

• I have photos I want to decrease the dpi on but can not understand how with the Gallery Windows. I have Windows Vista operating system.

  I have photos I want to decrease the dpi on but can not understand how with the Gallery Windows. I have Windows Vista operating system.

  I have photos I want to decrease the dpi on but can not understand how with the Gallery Windows. I have Windows Vista operating system.

  ===============================================
  You can resize a picture in WLPG but if you want to change the .dpi you
  need a different application.

  Information about resizing...
  Right-click on one or more selected inches... Choose... "Resize" in the menu.
  Choose a format, access a folder to save in the left click the ' resize and
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  to prevent the replacement (replacement) the originals)

  Take a look at the following link:

  Resizing Photos in Windows Live Photo Gallery
  http://blogs.msdn.com/PIX/archive/2007/11/30/resizing-photos-in-Windows-Live-Photo-Gallery.aspx

  In addition, the free software IrfanView can change dpi. Simply open a photo in IrfanView
  and go... Image / information. Enter the resolution you want in the resolution
  fields and on the left, click change. Then go to... File / save as... and save
  your photo altered with a new name.

  IrfanView
  http://www.software.com/IrfanView
  (Download plugins too)
  http://www.software.com/IrfanView-plugin

  John Inzer - MS - MVP - Digital Media Experience - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

• Where can I get help with this message? «Adobe Acrobat Reader DC could not open (my file.xls) because it is not a type of supported file or because the file has been damaged (for example, it was sent as an attachment to e-mail and has not been correctly d

  Where Iget can help with this message? «Adobe Acrobat Reader DC could not open (my file.xls) because it is not a type of supported file or because the file has been damaged (for example, it was sent as an attachment to e-mail and has not been correctly decoded).» I don't know where to go or how to solve this problem. It started to happen after I went to the office 356 and uses Windows 10.

  Hi brionp43071032,

  Please see the troubleshooting provided in this KB doc steps: fix damaged document error when opening PDF files

  Let us know if you still experience the problem.

  Kind regards

  Meenakshi

• At the old version of adobe reader and upgrade inadvertently WAA CD player. realized that I could change is no longer with this and tried to uninstall and reinstall and older versiono, but could not. Tried to reinstall the domain controller new version an

  At the old version of adobe reader and upgrade inadvertently WAA CD player. realized that I could change is no longer with this and tried to uninstall and reinstall and older versiono, but could not. Tried to reinstall the domain controller new version and it would not, indicating that the newer Version is already installed. Nothing in programs and features.

  Looks like a job for the cleaning tool: Download Adobe Reader and Acrobat tool - Adobe Labs.

  If you prefer XI player, make sure that "Install updates automatically" is not enabled under Edit > Preferences > Updater. It is possible to download and apply patches manually.

• I have problems with Lightroom. I just downloaded the creative cloud with LR and PS PS works fine, but does not open LR. It is stuck on the license screen and freezes. Please advise...

  I have problems with Lightroom. I just downloaded the creative cloud with LR and PS PS works fine, but does not open LR. It is stuck on the license screen and freezes. Please notify.

  reset your preferences-

  Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html

  Adobe media encoder: https://forums.adobe.com/thread/1713540

  Legacy: http://helpx.adobe.com/after-effects/using/preferences.html

  Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

  Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

  Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

  Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html

  InDesign: https://forums.adobe.com/thread/526990

  Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

  Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0

  Photoshop: https://forums.adobe.com/thread/375776

  Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm

  elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html

  First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

• >: everyone is having the same problem with all the days that I have now with the update on thursda after update, it could not be started "could not find xpcom" restored Dáil

  with the update of daily Thursday (Australia) after update owned couldn't boot received message "could not find xpcom.
  I then restored by day sauvegardΘ installed upgrading again every day would not restart with the same message
  I tried again on Saturday you have the same problem
  I'm now ignoring the update message that is very annoying because he wants me to update daily

  The bug in question should be solved with a daily update of today. However, I agree with the recommendation to go with 31.0 once it comes out next Tuesday, or at least to use the beta versions (once per cycle) as a compromise between stability and get the latest features and updates to the platform.

• I have windows xp with SP3 and I need RDP 6.1.7600 with NLA. I had installed KB969084, but is not

  I have windows xp with SP3 and I need RDP 6.1.7600 with NLA. I had installed KB969084, but this isn't updated the RDP version. Can anyone suggest?

  Hi Prashant,

  Create a system restore point before you follow the steps mentioned below. You can check the link for the steps to create a system restore point: Windows XP system restore is easy to use: http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

  1. Uninstall SP3 on your computer. Link to see: how to remove Windows XP Service Pack 3 from your computer:http://support.microsoft.com/kb/950249

  2. then install desktop connection remote (Terminal Services Client 6.1) for Windows XP from the link below:http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6e1ec93d-bdbd-4983-92f7-479e088570ad

  3. Once installation is complete, you can check the results.

  Reinstall service pack 3 on your computer from the link below:http://www.microsoft.com/downloads/en/details.aspx?FamilyId=68C48DAD-BC34-40BE-8D85-6BB4F56F5110&displaylang=en

  With regard to:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Used only legitimate license key for windows 7. But could not be enabled. message: ' the key you typed cot allows to avtivate windows on this computer "."

  Used only legitimate license key for windows 7. But I could not activate. I get the message, "the key you typed cot allows to avtivate windows on this computer".

  In fact I even my other computer installed and uninstalled the one installed in this system. What is the reson? If yes what should I do?

  To analyze and solve problems for Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

  Once downloaded, run the tool.

  Click on the button continue, after a short time, continue button will change to a copy button.

  Click the copy button in the tool (ignore the error at this stage) and then paste (with r-click and paste or Ctrl + V) in your message.

• Adobe Photoshop CC 2015 is compatible with Windows 10. The mine opens, but does not seem to work correctly... INCREDIBLY slow. Does not. Must I return to Windows 8?

  Adobe photoshop cc 2015 is compatible with windows 10? Just upgraded Windows 8 and PS opens but does not work properly. INCREDIBLY SLOW. What I can do or should I return to Windows 8? Windows love 10. Disappointed.

  Hi Ravenm,

  Could you please check and make sure that Photoshop is updated to the latest version 2015.1.2

  Also, please try the steps in the following article: Optimize performance Adobe Photoshop CC

  Let me know if it helps.

  Concerning

  Tanuj