my computer was supposed to have Home Premium when I bought it but it says I have the basic why is that

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  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that you are getting an error code.

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  I hope one of these procedures can solve your problem.  If this isn't the case, after return and we will try something else.  Return message anyway so we know how it turns out.

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  Lorien - a - MCSE/MCSA/network + / A +.

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