My computer won't recongize bluetooth devices

I have a n HP Pavilion dv7-428us laptop with built in Bluetooth adapter.  It does not recognize the Bluetooth compatible devices.  Adapters are installed and the Device Manager indicates that they are working, but it will not recognize the blue tooth devices.  Help please

Hi Mohammed,.

Thank you for your response.

I suggest uninstall and reinstall the Bluetooth card drivers and check.

a. press theWindows key + R, type devmgmt.msc.

b. develop the drivers Bluetooth, click drivers.

c. click on Properties, click on the Uninstall tab.

d. clickOK.

You can install the Broadcom 2070 Bluetooth software and driver from following link and check.

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&DLC=en&softwareitem=ob-83279-1

If the problem persists, you can also contact HP for the latest version of the drivers.

It will be useful.

Tags: Windows

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