my generic bluetooth device says it's working properly but does not turn on, but my wireless is on that I have tried everything I can help please

computer indicates that the device is working correctly, but it won't turn on?

Hello

Thanks for asking!

The Bluetooth device is not activated.

What is the brand and model of the unit?

I suggest you follow the steps mentioned below:

Method 1: Run hardware store

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2: Update the drivers

See the site:

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

I hope this helps. If the problem persists, let know us and we would be happy to help you.

Tags: Windows

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