My DVD - RW drive (E :) does not work

Hello everyone

My DVD - RW drive (E :) has stopped working. It has stopped reading DVDs but it will play CD and CD-ROM. My drive D (CD - RW) work well and plays the CD and CD-ROM without problem.

I have a Dell Dimension DM051and Windows XP Professional SP3. The problem E drive is HL-DT-ST DVD + RW GWA4164B

I used Device Manager to try to solve the problem, but it wrongly States "this device works correctly. I tried 'Drives and troubleshooting of network adapters' but it was too 'unable to resolve your problem... " I reached the "you need to install or update a decoder?" and do not know if I have to buy a decoder from one of the Microsoft recommended "solution providers" to solve the problem or not? Are there available free patches? I downloaded the relevant E113.zip Support of Dell, but this too made no difference.

The DVD player is on the correct DVD region.

I tried Microsoft guided help clean boot, but it was "impossible to download right now" and was told to try again later.

I tried Microsoft Fixit 50027 and concluded that "media in the CD/DVD drive is not readable (HT-DT-ST DVD + RW GWA4164B) the drive is empty or the media format is not supported..." "No not fixed"

Can anyone help?

Thank you very much

Lynden

Hello

· Do you remember all the recent changes on the computer before the show?

Try the steps from the link below:

Note: Follow the steps in the sections: fix it myself.

Your CD or DVD drive is missing or is not recognized by Windows or other programs: http://support.microsoft.com/kb/982116

You can also uninstall and reinstall the drivers:

a. Click Start and then click Control Panel.

b. click System and Maintenance and then click System,

c. in the Hardware tab, click Device Manager. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

d. in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.

e. When you are prompted to confirm that you want to remove the device, click OK.

f. restart the computer.

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