my email has been blocked Ive followed all the steps and instructions but not received a password to unlock it please help

My mother has been missing for a week only to return home to find that her hotmail was blocked temporarily. We followed the instructions and a PIN was given so that she can look on the forum if they could not provide the answers she had given to its questions.
We then gave my email address then a password could be sent, so that she could access, it says that it could take up to 24 hours.

2 days have passed and no email please don't help because she desperately needs his emails especially its news of work because it is a foster carer.
We tried to look at the thing of the forum, but can't seem to access anything whatsoever!

Help

Hello

Answers is a peer group supported and unfortunately has no real influence on Hotmail.

HotMail has its own Forums, so you can ask your questions there.

Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/

Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1

Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1

How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htm

Windows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-us

Compromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspx

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

Tags: Windows

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