My iphone screen 5 fell, and now I can't restore it because it requires a password

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  I suggest that you view in Mozilla Firefox community because there seems to be a Firefox problem.

  https://support.Mozilla.org/en-us/

  Some examples of the problem:

  «I can't open Firefox, it says could not load xpcom.» Who is wrong? »

  https://support.Mozilla.org/en-us/questions/965228

  "I get an error"Unable to load XPCOM". I know that I can reinstall Firefox, but how do I save my favorites?

  https://support.Mozilla.org/en-us/questions/1029239

  'Error message cannot open the XPCOM and impossible to open ALL pages '.

  https://support.Mozilla.org/en-us/questions/1006494

  Here is a YouTube video on fixing this error:

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  See you soon.