My laptop Audio is NOT working

Name and model number: Portable HP dv6t-A1U59AV

I was listening music, paused for a second and he continued a little later and it played but no audio isn't out of my helmet. I have used my speakers instead and got the same result. Then, I tried different audio outputs such as iTunes and Youtube, which gives the same result, no sound.

I integrated beats audio.

I'm not cut.

I downloaded IDT (by reccomendation from a different position) and no solution came.

I checked Device Manager and it said everything was normal, I troubleshooted my sound card and no problems were discovered.

I think the problem might be that the card itself sound broke and the computer does not recognize (I dropped my computer about 2 inches on a table hard while the music has been suspended)

Help, please!

Thank you!

Hi csp456. If you get NO sound output, this troubleshooting document will be either help you solve the problem or confirm that the material is not: No. sound speakers (Windows 7). If you get to the end, you can contact support for repair options:

Technical support of HP, 1-800-474-6836 in North America. For all other regions, please click here.

I hope this helps.

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