My laptop does not connect to the internet. .

My laptop does not connect to wireless internet.   All wireless drivers are in place, but it's like windows is be fooled into thinking that they are not there. A Trojan horse has been proposed, but I don't know what to do.  My ISP is also intrigued by this. Any suggestions would be welcome.

Hello

1. which browser is installed on the computer?

2. do you get an error message?

3. were there any changes (hardware or software) to the computer before the show?

Method 1:  Perform the steps from the link below and see if it helps.

Windows wireless and wired network connection problems 

Method 2: Use the Microsoft Safety Scanner in full scan mode and remove all threats that is not detected by it and see if the problem persists.

Microsoft safety scanner

Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

The Microsoft Safety Scanner is not a replacement for the use of antivirus software that offers continuous protection.

Hope this information helps.

Tags: Windows

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