My laptop is operating completely normally and would never shut down on its own. __But when I try to play a game or during the plauing sometime example pes 2010 or need for speed, my laptop some time Shut down.

Similar Questions

• E5 - 573G laptop 56RG breaks down when you try to play a game with the Nvidia GeForce 940 M processor.

  Whenever I try to play a game using the Nvidia card on the laptop Aspire E5 56RG - 573 G computer goes to a blue screen and gives the error "Video_Schedular_Internal_error" before restarting.

  All the games that I tried to run by using the processor 940 m 7200LE crashed the PC.

  Minecraft, Star Trek Online, dungeons and Dragons Online and Neverwinter all crash as soon as the game is loading all the graphics. All the games work very well using the processor 5500 on-board Intel HD graphics but way less detailed than the 940 m from Nvidia is capable of.

  I've updated to the latest Nvidia drivers twice now (Oct and Nov references) with the help of installs clean. I also tried the Nvidia driver on the support page from Acer for the serial number of this PC. I've updated to the last update of the bios on the page of Support as well. Again, the PC crashes when you try to play a game using the Nvidia graphics processor.

  My operating system is windows 10.

  Most of the error information I could find said it is a driver problem or I have a faulty video card. Any suggestion or help would be appreciated.

  Cerealkiddo on Nvidia forums has found a real solution to the problem.

  1. download MSI Afterburner.

  2. change the base to-13 clock and clock from memory to-15.

  3. save in a profile and apply the changes.

  Make sure you only keep afterburner running everything at stake.

  Source:

  https://forums.GeForce.com/default/topic/901903/GeForce-mobile-GPUs/940m-BSOD-issues-w-Optimus-on-Wi...

  This is Underclocks not GPU slightly and stops the BSOD hangs.

  I played Skyrim for about 4 hours now maxed out graphic with map selected Nvidia and he collapsed once, while before this fix, it would break the pc after 2 minutes of play on any parameter using the nvidia card.

  Keep Afterburner running everything at stake. I turned it off to test and games went immediately to crashing after a few minutes of play. He turned back and was able to play games once again without any problems.

• When I try to play a CD or DVD, the door opens and I get a message "insert a support and try.

  When I try to play a CD or DVD, the door opens and I get a message "insert a support and try. But the anti-virus scan of the device and report No. ERROR. Only play is not possible

  When I try to play a CD or DVD, the door opens and I get a message "the drive is empty. Insert media and try. " But many programs, such as antivirus programs analyzing the device and NO ERROR report. It is not possible to play alone.  No player of media, including Windows Media Player 11 or Windows Explorer does not recognize the presence of the media. I tried with many CD and DVD that plays normally on other computers with similar OS and also on DVD players.

  My computer has Windows Vista Home premium with Service Pack 2.

  Thanks for your reply. It was very helpful / sorry your proposed solution has not solved my problem. Kind regards. -Rajaram77

  Hello

  Click right tab taskbar - task - process - make sure WMPlayer.exe Manager, nor any other
  the player is responsible - in the affirmative PROCESS END on them and try again.

  -----------------------

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

  CD have a tolerance + - and your must read on the edge outside these tolerances of discs.
  They may be delivered, but it is generally more economical to replace the disk. Can burn you
  a mastered CD and a DVD mastered on this computer and laptop and other computer
  machines? Can you do the same on the laptop and play in this machine?

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  ===========================================

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• I have a Dell Inspiron 1545 and I can't download Adobe flash or Adobe acrobat reader, when I try to play my games it says upgrade from flash and when I try to download it on the screen comes empty

  I have a Dell Inspiron 1545 and I can't download Adobe flash or Adobe acrobat reader, when I try to play my games it says upgrade from flash and when I try to download it on the screen comes empty

  Try offline installers:

  • Flash Player ActiveX (Internet Explorer)
  • Flash Player plug-in (all other browsers)

  For Adobe Reader: http://get.adobe.com/reader/enterprise/

• When I try to play anything seconary, it works the sermon film, vidio for awhile and stop for 20 and then play again a moment.

  CANNOT PLAY MOVIES ON NETFLICK OR EMAILS WITH VIDIOE

  When I try to play anything seconary, it will play the film's sermon, vidio for awhile and stop during 20 then replay a moment

  Make sure that you have the most recent version of Silverlight.If necessary to uninstall and reinstall.

  http://www.Microsoft.com/getSilverlight/get-started/install/default.aspx

• I have an IBM thinkpad with an ati mobility radeon series display and when I try to play a game says I need to update my video card...

  I am totally lost and spent two hours trying to figure this out. I just bought the sims 3 and when I try to play said: device 0 cannot run this title. Your video card does not support at least Shader Model 2. Please update your card.
  I tried to update my drivers but to no avail. I have no idea what to do here, can anyone help please? I just want to play this game!

  Your video card is basic it is perfect for office 2D work which is what this laptop was designed for. It is not suitable for playing games and video chip does not respect the Sims 3 system requirements. There is nothing you can do about it. This isn't a limitation of software (drivers), but a physical limitation (this video card cannot play this game). MS - MVP - Elephant Boy computers - don't panic!

• When I try to play a game online a page appears saying certifcate theres a problem with the security of websites and it will not connect to yahoo messenger

  Im trying to sign on a MSN chat game when I do a page appears saying that there is a problem with the security certificate from the Web site.

  It gives you three choices

  leave the Web site

  continue to this website (not recommended)

  more imformation

  When I click on continue he don't go to the game it won't let me play and a page comes up saying (open ports)

  also when I try to log in to yahoo Messenger, a message pops up saying

  We cannot connect to yahoo messenger

  then he gives me a choice of output or troubleshooting

  When I use troubleshooting, it is said that there could be a problem with your internet connection

  I have listed these two items because they were both working at the same time now their not.

  Any site, I try to get shows this message cerificate

  I did a scan on my computer and it says (fichier-\device\mfeavfk01.sys) (masked driver infection)

  so im collecting it is all related to the same problem

  Hello

  1. what browser you use to play games online?

  2. If you are using Internet explorer, version of Internet explore you use?

  Method 1:

  If you use Internet Explorer, I also suggest you to see link and check.

  "There is a problem with the security certificate from the website" when you try to visit a secure in Internet Explorer Web site

  http://support.Microsoft.com/kb/931850

  Method 2:

  How to reset Internet Explorer settings

  http://support.Microsoft.com/kb/923737

  WARNING: Reset Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

  If you are facing any issue links to the yahoo Messenger, I suggest you to contact yahoo messenger support forums and check.

  http://help.Yahoo.com/communities/index?page=forums

• When I try to play a game! all I get is "a debugger has been detected _ unload the debugger and try again.

  I did evry thing I can think and what's on the net
  CAN ANY 1 CAN HELP ME!

  Hi buddy300,
  Welcome to Microsoft windows vista forums!

  a. this happens only with games?

  b. remember that any changes made to your computer before this problem?
  Have c. you installed a software debugger on the computer?

  This problem may occur if one or more of the following conditions are met:

  ·         There are programs (for example, an antivirus program or debugging software) that run in the background and that interfere with the game startup process.

  ·          Your sound card or sound card drivers are outdated.

  ·         His Creative Audigy card is installed on your computer. This sound card may conflict with the game startup process.

  I suggest you do the following:

  Step 1: disable the security software on the system tray and then check.

  (Note: enable security software after the test)

  Step 2:

  Put the computer in a clean boot (namely if any third-party software hinders the process)

  http://support.Microsoft.com/kb/929135 ---> how to solve a problem by performing a clean boot in Windows Vista or in Windows 7

  Check with step 1 (run a clean boot):-If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

  Continue with the remaining steps to pin-point on the third party service.

  (Note: after find you the problem causing the program, you will have to perhaps to update or install a newer version of the program and also don't forget to put the computer to a normal startup)

  Step 3: try the steps mentioned in the article

  Games: Error Message: a debugger has been detected: unload the debugger and try again

  http://support.Microsoft.com/kb/812759

  Step 4: System Restore: -to restore the operating system to an earlier point in time, follow these steps:

  a. Click Start, type system restore in the search box and then in the list click on the system restore program. If you are prompted for an administrator password or a confirmation, type your password or click on continue.

  b. in the System Restore dialog box, click on choose another restore point and then click Next.

  c. in the list of restore points, click a restore point created before you started having the problem and then click Next.

  d. click Finish.

  e. the computer restarts and system files and settings are back to the State they were in at the time where the restore point has been created.

  Thank you, and in what concerns:
  Ajay K
  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• We try to play a game on facebook and get a message that the Plugin is necessary, how to fix this?

  I just installed Firefox on a Tablet / laptop windows 8.1. When we try to play a game on facebook (i.e.aA slots on Casino GSN) we get a black screen with the message that a plugin is necessary; but it does not tell us what plugin! When we repeat the process by using Internet Explorer, it works fine.

  Any ideas?

  Thank you
  Don Deutsch
  Address and deleted by the moderator phone number. You are posting in a public forum. Don't forget to follow the guidelines and rules of the Forum. Thank you!

  Update your plugins to the latest version. Make sure you are aware:

  • https://www.Mozilla.org/en-us/pluginCheck/

  If you see problems see also:

  • Troubleshoot extensions, themes, and issues of hardware acceleration to resolve common problems of Firefox

• Recently bought studio 15 laptop with windows 7 and I try to run need for speed pc underground game on her, but she does not appear and the message "speed.exe has stopped working" appears on the screen

  Recently bought studio 15 laptop with windows 7 and I try to run need for speed pc underground game on her, but she does not appear and the message "speed.exe has stopped working" appears on the screen. can someone help us?

  Hi Andy,.

  I checked the reported compatibility list, and the game is listed as compatible.  Work in 64-bit or 32-bit Windows 7?  I will try to reinstall the game, if you did an upgrade from Vista to Windows 7 recently.  If it is a new installation and does not, please visit the EA's Web site to get the latest patch for the game to see if that helps address your problem.  Let me know if you've done all that and you still have questions, and we can try something else.

  Kevin

• I am a webmaster for a non-profit, 501 c 3 organization. I managed to get a (educational) license non-profit for Acrobat Pro XI, some time ago, but the PC has spent since then, taking his information with her, unfortunately. Can I restore Acrobat?

  I am a webmaster for a non-profit, 501 c 3 organization. I managed to get a (educational) license non-profit for Acrobat Pro XI, some time ago, but the PC has spent since then, taking his information with her, unfortunately. How can I restore Acrobat Pro XI on my new PC?

  I am also interested in getting some kind of equivalent license for standalone applications (not CC), or something similar to your previous suites of e-learning. My company (Gilbert & Sullivan Light Opera Company of Long Island) cannot afford to pay the monthly fee for cc licenses and prefer something I can download and use on my PC.

  There are two addresses of email related to my account: [email protected] and [email protected] .

  I hope I can get support or useful information on this subject.

  Thanks in advance,

  Andrew Schwartz

  Webmaster, Gilbert & Sullivan Light Opera Company of Long Island

  Hi Andy,.

  Please see the following documentation for non-profit organizations:

  http://www.Adobe.com/mena_en/education/nonprofit-eligibility-Guide.html

  Non-profit organizations

  Kind regards

  Rave

• Error running on the SIMS 2 and need for Speed Carbon with WIN7 Ultimate 32 bit

  
  

  • Error running with the SIMS 2
  • The error that says: the DVD error running is not found
  • I tried to fix it: with XP SP3, VISTA SP2 compatibility mode (I installed the game and I want to play with the compatibility mode for XP with Vista, now I installed WIN7Ultimate 32bits and it doesn't work
  • I already downloaded the latest patch and still work does not correctly...
  With the CNSA, I have the same problem, it starts, but when loads of information to start playing, it opens a window saying the program cannot continue to run, restart the application and the ini.

  Hi fedelovrin,

  Do you have any error message during the installation of the game?
  Is that your DVD player plays all DVDs correctly?
  Could you give us the exact error message that you meet?
  Is the same error message on Need For Speed Carbon?
   
  Since this game is compatible with windows 7, it should work properly without compatibility mode.
  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/search.aspx?type=software&s=Sims%202
   
  Like you said you used the Windows XP on Windows Vista compatibility mode. Try to use under Windows 7 XP mode also and check.
  You can find more information on compatibility modes in the articles below:
  http://Windows.Microsoft.com/en-us/Windows7/what-is-program-compatibility
  http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows
  http://Windows.Microsoft.com/en-us/Windows7/Program-Compatibility-Assistant-frequently-asked-questions
   
  Here is the link for the support of the SIMS 2:
  http://TheSims2.EA.com/help/index.php
   
  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• When running Need for Speed Most Wanted game a black screen appears and freezes the system

  When running need for Speed \u200b\u200bMost wanted... I am facing problem that I get a black screen and my system hangs... end of mission need for speed... I see a box pop up displays

  get the solution online and qyit

  close the program

  debug the program

  and on the opening of the details, I see this

  Signature of the problem:
  Problem event name: APPCRASH
  Application name: NFS13.exe
  Application version: 1.0.0.0
  Application timestamp: 506ef77f
  Fault Module name: igd10iumd32.dll
  Fault Module Version: 9.18.10.3071
  Timestamp of Module error: 51493b0a
  Exception code: c0000005
  Exception offset: 0001 has 097
  OS version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional information 1: 0a9e
  More information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  Original title: APPCRASH

  When running need for Speed \u200b\u200bMost wanted... I am facing problem that I get a black screen and my system hangs... end of mission need for speed... I see a box pop up displays

  get the solution online and qyit

  close the program

  debug the program

  and on the opening of the details, I see this

  Signature of the problem:
  Problem event name: APPCRASH
  Application name: NFS13.exe
  Application version: 1.0.0.0
  Application timestamp: 506ef77f
    Fault Module name: igd10iumd32.dll
  Fault Module Version: 9.18.10.3071
  Timestamp of Module error: 51493b0a
  Exception code: c0000005
  Exception offset: 0001 has 097
  OS version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional information 1: 0a9e
  More information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  What is gd10iumd32.dll?

  These files more often belongs to the product shim NVIDIA D3D drivers.  and were most often developed by the NVIDIA Corporation. These files usually have NVIDIA D3D Shim Driver, Version 331.65 description

  Source:

  http://SystemExplorer.NET/file-database/file/igd10iumd32-dll

  What you can do

  1 see if you have the latest driver from Nvidia display.

  2. If you already later, uninstalling and reinstalling Nvidia Display.

  3 roll back to an older driver

• whenever I try to load need for speed underground 2, I get this error with vista can someone help me figure out please. __

  Problem event name: APPCRASH
  Application name: need for Speed Underground 2.exe
  Application version: 0.0.0.0
  Application timestamp: 417d8e48
  Fault Module name: need for Speed Underground 2.exe
  Fault Module Version: 0.0.0.0
  Timestamp of Module error: 417d8e48
  Exception code: c0000005
  Exception offset: 001d24c0
  OS version: 6.0.6001.2.1.0.256.1
  Locale ID: 1033
  Additional information 1: a613
  More information 2: 55689aa387c807ab900bd44bfa935768
  3 more information: b5ed
  Additional information 4: d06b121c03be15a74ebeeadaf13834df

  Hi Leinenweaverp,

  Welcome to Microsoft Vista answers Forum!

  I would like to ask you a few questions in order to get a better understanding of this issue.

  ·         Were you able to load this game before and play on it?

  Here are some steps that may help you.

  First of all, I suggest that you perform a clean boot on the computer and install the game and make sure if you are able to load the game and play on it, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  The following link has steps showing how to perform the clean boot: http://support.microsoft.com/kb/929135

  (1) perform the clean boot (check the link to perform the clean boot)

  (2) enable half the services

  (3) determine whether the problem returns

  (4) enable half of the startup items

  (5) determine if the problem returns

  (6) repeat the steps above until you find out which program or service is causing the issue

  After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

  Reset the computer to start as usual:

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click on start, type msconfig.exe in the start search box and press ENTER.

  If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

  2. on the general tab, click the Normal startup option, and then click OK.

  3. When you are prompted to restart the computer, click on restart.

  If the problem persists, I suggest that you contact the manufacturer of the game for further assistance, you can check the link: http://www.nfscars.net/home/index.aspx

  Hope this information is useful.

  Thank you, and in what concerns:
  Swathi B - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Need for Speed Most Wanted does not work in Win7

  Hello

  Recently, I installed Need for Speed: Most Wanted in my laptop. When I start the game, nothing happens. No flash, no error message display any. I've updated all my drivers through my software manufacturer provided laptop computer. I tried different compatibility settings. Nothing has worked. Please help me in fixing this problem.

  Here is the configuration of my system:

  Operating system: Windows 7 Home Premium 32 Bit
  Processor: Intel Dual Core T4400 2.20 GHz
  Memory: DDR2 4 GB
  Display driver: Mobile Intel (r) 4 Series Express Chipset Family
  The display driver version: 8.15.10.1892

  Thanks in advance.

  Kind regards
  Selvin D

  Hi Laurie Dhavidhu,

  Game Need for Speed is compatible with the windows operating system 7. You can check the Compatibility Center in windows 7.
  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx
   
  Follow the steps below:
  1. open your NFS directory.
  2. right click on speed.exe and select Properties.
  3. go to the Compatibility tab
  4. Select the Compatibility Mode for Windows XP (Service Pack 3) and run resolution 640 x 480
  5. now run your game and have fun!

  Note: to start the game you have Administator Privlages.
  Also perform the clean boot on the computer.
  To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
   
  Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the function returns. However, you may receive the error message, or you can experience the original behavior.
   
  Follow the steps below to put your computer in a clean boot state:
   
  Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.
   
  1. sign the computer by using an account with administrator rights.
   
  2. click on the Start button, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.
  If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
   
  3. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)
   
  4. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all.
   
  Note following this step lets Microsoft services continue to operate. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.
   
  5. click OK and then click on restart.
   
  Check the link to learn more about the clean boot below:
  http://support.Microsoft.com/kb/929135
   
  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  1. click the Start button, type msconfig.exe in the start search box and press ENTER.
  If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
  2. on the general tab, click the Normal startup option, and then click OK.
  3. When you are prompted to restart the computer, click on restart.

  Thank you, and in what concerns:
  Shalini Surana - Microsoft technical support.
  Visit our Microsoft answers feedback Forumand let us know what you think.