my laptop seems to have forgotten the existence of this one sound card, how to fix this?

It is a dell inspiron 9300

the WOOD is "phoenix ROM PLUS version 1.10 a04 BIOS" If that helps

Hi caldaria.

Welcome to the Microsoft community!

According to the description, it looks like the sound card is not detected.

However, we need more information about the issue to sat that you also.

Please help me to answer these questions:

1. What is the brand and model of the computer?

2. What is the brand and model of the sound card?

3. have you tried to install the latest drivers?

Here is a link that I think should help you solve this problem.

Method 1:

Run the fixit of this link and check:

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us?WA=wsignin1.0

Method 2:

Try the steps in this link and check:

No sound in Windows

This tutorial can help you identify and resolve its current problems in Windows, including no sound from your speakers or headphones. This tutorial does not cover sound problems related to specific programs. Sound problems can be caused by cables that are not connected properly, damaged drivers, incompatible drivers, sound settings, missing updates and problems with your sound card.

http://Windows.Microsoft.com/en-in/Windows/no-sound-help#no-sound=Windows-XP&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Hope this information helps. Respond us if you have any question with Windows and we will be happy to help.

Tags: Windows

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