My orders does not list my purchase of Photoshop CS5

I see not my photoshop buy in my orders on my adobe profile. My purchase of lightroom is here, however. If I try to save the photoshop cs5, I get a message that the product is already registered. If it is recorded why it appear not on my purchased products?

You need to contact Adobe technical support by chat or phone for further information regarding your account.

Here is a link to a page with options to help make contact:

http://www.Adobe.com/support/download-install/supportinfo/

Tags: Adobe

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  • Does not start after upgrading to Photoshop CS5 Mountain Lion

    Reinstall did not help.  It crashes during intializing phase, and I find myself with an error report.  Can we make any sense?

    Process: Adobe Photoshop CS5 [2681]

    Path: / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

    ID: com.adobe.Photoshop

    Version: 12.0.4 (12.0.4x20110407.r.1265] [12.0.4)

    Code type: X 86-64 (Native)

    Parent process: launchd [171]

    User ID: 504

    Date/time: 2012-09-30 22:06:13.282-0700

    OS version: Mac OS X 10.8.2 (12 c 54)

    Report Version: 10

    Anonymous UUID: 494722BB-9B41-DB6E-A4E4-522CA9318F4D

    Crashed thread: 0 dispatch queue: com.apple.main - wire

    Exception type: EXC_BREAKPOINT (SIGTRAP)

    Exception codes: 0 x 0000000000000002, 0 x 0000000000000000

    Dyld error message:

    Symbol not found: _CGEventSourceButtonState

    Referenced from: / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

    Intended for: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

    Thread 0 crashed: Dispatch queue: com.apple.main - wire

    dyld 0 0x00007fff6499609d dyld_fatal_error + 1

    1 dyld 0x00007fff64998f8d dyld::bindLazySymbol (mach_header const *, unsigned long *) + 80

    2 0x00007fff649a96ce stub_binding_helper_interface + 118 dyld

    3 com.adobe.Photoshop 0 x 0000000100000000 0 x 100000000 + 0

    4 com.adobe.Photoshop 0x0000000100776dbb AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 4827423

    5 com.adobe.Photoshop 0x00000001008a2980 AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 6055140

    6 com.adobe.Photoshop 0 x 0000000100557774 AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 2601688

    7 com.adobe.Photoshop 0x00000001005582ba AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 2604574

    8 com.adobe.Photoshop 0x00000001006285f8 AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 3457372

    9 com.adobe.Photoshop 0x000000010062a4b7 AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 3465243

    10 com.adobe.Photoshop 0x00000001006b4a25 AWS_CUI_GetVersionComments (OpaqueWindowPtr *, adobe::q:QDocument, adobe::q:QString, adobe::q:QAttributeList & &, adobe::q:QDocument *, adobe::q:QProject *, long) + 4031881

    11 com.adobe.Photoshop 0x0000000100236e6d 0 x 100000000 + 2322029

    12 com.adobe.Photoshop 0 0000000100237281 x 0 x 100000000 + 2323073

    13 com.adobe.Photoshop 0x00000001000022f4 0 x 100000000 + 8948

    Thread 1: dispatch queue: com.apple.libdispatch - Manager

    0 libsystem_kernel.dylib 0x00007fff8fd0dd16 kevent + 10

    1 libdispatch.dylib 0x00007fff8ef65dea _dispatch_mgr_invoke + 883

    2 libdispatch.dylib 0x00007fff8ef659ee _dispatch_mgr_thread + 54

    Thread 2:

    0 libsystem_kernel.dylib 0x00007fff8fd0d6d6 __workq_kernreturn + 10

    1 libsystem_c.dylib 0x00007fff96d36eec _pthread_workq_return + 25

    2 libsystem_c.dylib 0x00007fff96d36cb3 _pthread_wqthread + 412

    3 libsystem_c.dylib 0x00007fff96d21171 start_wqthread + 13

    3 wire:

    0 libsystem_kernel.dylib 0x00007fff8fd0d6d6 __workq_kernreturn + 10

    1 libsystem_c.dylib 0x00007fff96d36eec _pthread_workq_return + 25

    2 libsystem_c.dylib 0x00007fff96d36cb3 _pthread_wqthread + 412

    3 libsystem_c.dylib 0x00007fff96d21171 start_wqthread + 13

    Thread 4:

    0 libsystem_kernel.dylib 0x00007fff8fd0d6d6 __workq_kernreturn + 10

    1 libsystem_c.dylib 0x00007fff96d36eec _pthread_workq_return + 25

    2 libsystem_c.dylib 0x00007fff96d36cb3 _pthread_wqthread + 412

    3 libsystem_c.dylib 0x00007fff96d21171 start_wqthread + 13

    Wire 5:

    0 libsystem_kernel.dylib 0x00007fff8fd0d0fa __psynch_cvwait + 10

    1 libsystem_c.dylib 0x00007fff96d38f89 _pthread_cond_wait + 869

    2 com.adobe.amt.services 0x0000000107dacc53 AMTConditionLock::LockWhenCondition (int.) + 37

    3 com.adobe.amt.services 0x0000000107da5cce _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 92

    4 com.adobe.amt.services 0x0000000107daccbe AMTThread::Worker(void*) + 28

    5 libsystem_c.dylib 0x00007fff96d34742 _pthread_start + 327

    6 libsystem_c.dylib 0x00007fff96d21181 thread_start + 13

    Wire 6: com.apple.appkit - heartbeat

    0 libsystem_kernel.dylib 0x00007fff8fd0d386 __semwait_signal + 10

    1 libsystem_c.dylib 0x00007fff96dbe800 nanosleep + 163

    usleep libsystem_c.dylib 2 0x00007fff96dbe717 + 54

    3 com.apple.AppKit 0x00007fff8d9e6958-[NSUIHeartBeat _heartBeatThread:] + 543

    4 com.apple.Foundation 0x00007fff9088f612 __NSThread__main__ + 1345

    5 libsystem_c.dylib 0x00007fff96d34742 _pthread_start + 327

    6 libsystem_c.dylib 0x00007fff96d21181 thread_start + 13

    Line 7:

    0 libsystem_kernel.dylib 0x00007fff8fd0d6d6 __workq_kernreturn + 10

    1 libsystem_c.dylib 0x00007fff96d36eec _pthread_workq_return + 25

    2 libsystem_c.dylib 0x00007fff96d36cb3 _pthread_wqthread + 412

    3 libsystem_c.dylib 0x00007fff96d21171 start_wqthread + 13

    Thread 8:

    0 libsystem_kernel.dylib 0x00007fff8fd0b6da semaphore_timedwait_trap + 10

    1 com.apple.CoreServices.CarbonCore 0x00007fff8e39a593 MPWaitOnSemaphore + 79

    2 supported multiprocessor 0x000000010d64fb93 ThreadFunction(void*) + 69

    3 com.apple.CoreServices.CarbonCore 0x00007fff8e39a7e4 PrivateMPEntryPoint + 58

    4 libsystem_c.dylib 0x00007fff96d34742 _pthread_start + 327

    5 libsystem_c.dylib 0x00007fff96d21181 thread_start + 13

    Thread 0 crashed with X 86 State of Thread (64-bit):

    Rax: 0 x 0000000000000100 rbx: 0x000000010e25b150 rcx: 0 x 0000000000000000 rdx: 0 x 0000000000000000

    RDI: IHR 0x00007fff64a05060: 0 x 0000000000000000 PBR: RER 0x00007fff5fbff240: 0x00007fff5fbff228

    R8: 0x00007fff649b1a14 r9: 0 x 0000000000000002 r10: 0x00007fff5fbff0fa r11: 0x00007fff64a05060

    R12: 0x00000001031fc3e0 r13: 0 x 0000000000000000 r14: 0x00007fff64a05060 r15: 0x00000001031fc4a0

    RIP: 0x00007fff6499609d rfl: 0 x 0000000000000246 cr2: 0x00007fff64a05060

    Logical CPU: 1

    Binary images:

    0 x 100000000 - 0x1026fbfff + com.adobe.Photoshop ([12.0.4 - 12.0.4x20110407.r.1265] [12.0.4) < 6BFE637D-7ADA-BD5C-F1C5-64AD4688D89D > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

    0x1032f4000 - 0x10336cfef + com.adobe.adobe_caps (adobe_caps 3.0.116.0 - 3.0.116.0) < 4A355686-1451-B19A-0C55-DFE49FD2539E > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

    0 x 103382000 - 0x103389fff org.twain.dsm (1.9.4 - 1.9.4) < 80EC0952-6137-3CA6-813F-D753856A13CE > /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

    0 x 103391000 - 0x1033a1ff8 + com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) < 5D6FFC4E-7B81-3E8C-F0D4-66A3FA94A837 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

    0x1033ac000 - 0x1033b1fff com.apple.agl (3.2.1 - AGL - 3.2.1) < 82AA78D1-159F-3B27-8CA5-1C227C956AC9 > /System/Library/Frameworks/AGL.framework/Versions/A/AGL

    0x1033b8000 - 0x1035befef + com.adobe.linguistic.LinguisticManager (5.0.0 - 11696) < 499B4E7A-08BB-80FC-C220-D57D45CA424F > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic

    0 x 103651000 - 0x1037fffef + com.adobe.owl (AdobeOwl version 3.0.93 - 3.0.93) < 74CF40F6-B216-DB73-5C8F-FC5533220CD9 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

    0x1038a1000 - 0x103cd1fef + AdobeMPS (1) < E541F5F1-21BB-D779-1475-B1553950E1B9 >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS

    0x103e2b000 - 0x104156ff7 + AdobeAGM (1) < 770E65CA-643B-CFEE-2BE1-F73D45B77D09 >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

    0 x 104223000 - 0x10454bfe7 + AdobeCoolType (1) < 9979447D-9477-BC48-A84E-8A6A6AF380B5 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

    0x1045e3000 - 0x104604ff7 + AdobeBIBUtils (1) < E0E813D7-0DEE-4BD6-599B-B1DE16008C3C >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

    0 x 104611000 - 0x10463cff6 + AdobeAXE8SharedExpat (0) < 7E809606-BF97-DB3A-E465-156446E56D00 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t

    0x10464e000 - 0x104792fef + WRServices (0) < 76354373-F0BD-0BAF-6FC0-B96DBB371755 >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices

    0x1047d9000 - 0x10483efff + aif_core (0) < 28B07687-9957-7C0B-B221-1B849283C87A > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core

    0x10485a000 - 0x104870fff + data_flow (0) < 81432128-C1BC-2E87-852E-2E4FBE63DEF3 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow

    0 x 104888000 - 0x10491efff + image_flow (0) < 83A775AD-5EFE-4EC1-4EE4-7A92C88D1B02 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow

    0 x 104995000 - 0x1049b3fff + image_runtime (0) < F3EE4945-4348-A9BE-61AD-A546D0371C62 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime

    0x1049d0000 - 0x104bfffff + aif_ogl (0) < 0C2C2B20-688E-18BE-B33C-9B2A816A7E65 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl

    0x104cde000 - 0x104d71fff + AdobeOwlCanvas (1) < EC667F6D-0BB6-03EA-41E8-624425B2BF4B >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas

    0x104d91000 - 0x1050dafef + com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) < 023E0760-0223-AB5D-758C-2C5A052F6AF4 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui

    0x10526a000 - 0x1053ecfe7 + com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) < 42077295-9026-D519-C057-35E07029D97B > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore

    0x10548e000 - 0x105806fff + com.adobe.dvaadameve.framework (dvaadameve version 5.0.0 - 5.0.0.0) < 0E95A0DF-038A-CFF2-EC7B-BDB905CDF5C5 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve

    0 x 105950000 - 0x105a65fff + AdobeACE (1) < C544307E-C1E6-FCA8-4D32-2EC0D5820BBD > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

    0x105a8a000 - 0x105aa6fff + AdobeBIB (1) < EBA9513A-E3A2-10A8-35E9-B2A8DCDE10DD >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

    0x105ab0000 - 0x105b1aff7 + com.adobe.amtlib (amtlib 3.0.0.64 - 3.0.0.64) < 6B2F73C2-10AB-08B3-4AB0-A31C83D1E5E0 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib

    0x105b4d000 - 0x105c20ffb + AdobeJP2K (0) < BF2DBEA4-E71A-7112-53CA-8E7D73B1EFE5 >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K

    0x105c40000 - 0x105c44ff8 + com.adobe.ape.shim (adbeape version 3.1.65.7508 - 3.1.65.7508) < 0C380604-C686-C2E4-0535-C1FAB230187E > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape

    0x105c48000 - 0x105cbffff + FileInfo (0) < 6D5235B9-0EB6-17CA-6457-A2507A87EA8F >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo

    0x105ce0000 - 0x105d3effd + AdobeXMP (0) < 561026BB-C6EA-29CE-4790-CABCB81E8884 >/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

    0x105d4c000 - 0x1061e7fff + com.nvidia.cg (2.2.0006 - 0) / applications/Adobe Photoshop CS5 / Adobe Photoshop CS5.app/Contents/Frameworks/Cg.framework/Cg

    0x10676d000 - 0x1067c3feb + com.adobe.headlights.LogSessionFramework (2.0.1.011) < 03B80698-2C3B-A232-F15F-8F08F8963A19 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

    0 x 106808000 - 0x10682dffe + adobepdfsettings (1) < 56E7F033-6032-2EC2-250E-43F1EBD123B1 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsettings

    0 x 106867000 - 0x10686cffd + com.adobe.AdobeCrashReporter (3.0 - 3.0.20100302) < DFFB9A08-8369-D65F-161F-7C61D562E307 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

    0 x 106871000 - 0x106a0dfff + com.adobe.PlugPlug (2.0.0.109 - 2.0.0.109) < 83092855-E671-F64A-EE0D-1110CF669634 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug

    0x106ab5000 - 0x106b8eff7 libcrypto.0.9.7.dylib (106) < 3E1B14DE-342B-318C-8F22-7B9CD88EE760 > /usr/lib/libcrypto.0.9.7.dylib

    0x106be5000 - + libtbb.dylib (0) 0x106bfefeb/applications/Adobe Photoshop CS5 / Adobe Photoshop CS5.app/Contents/Frameworks/libtbb.dylib

    0x106c0f000 - + libtbbmalloc.dylib (0) 0x106c15feb/applications/Adobe Photoshop CS5 / Adobe Photoshop CS5.app/Contents/Frameworks/libtbbmalloc.dylib

    0x106c1c000 - 0x106c24ff3 + com.adobe.boost_threads.framework (boost_threads version 5.0.0 - 5.0.0.0) < 6858DF5A-F020-22A7-B945-14EC277724D4 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads

    0x106ff0000 - 0x106ff2ff7 (2, 5-2, 5) com.apple.textencoding.unicode < 0518078E-C652-3CFC-A3FB-903C600CE831 > system/library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode encodings

    0x107d89000 - 0x107df9ff6 + com.adobe.amt.services (AMTServices 3.0.0.64 [BuildVersion: 3.0;]) ([Mark: Tuesday, January 26, 2010 21:49]-3.0.0.64) < 52FF1F9B-9991-ECE2-C7E3-09DA1B368CBE > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtservices.framework/Versions/a/amtservices

    0x107f56000 - 0x107f72ff7 libJapaneseConverter.dylib (61) < D0F762C2-5372-3AA2-BBA4-066B8E4B1F8E > /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

    0x107f77000 - 0x107f98fff libKoreanConverter.dylib (61) < 7A601BB8-19DF-3DDC-9C50-3A798290F377 > /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

    0x107f9c000 - 0x107fabff7 libSimplifiedChineseConverter.dylib (61) < A2B475FF-667F-3B7B-A6E9-8768347F2BD6 > /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

    0x107faf000 - 0x107fc1ff7 libTraditionalChineseConverter.dylib (61) < DDAFF75C-0714-34F4-818F-8B439AC7BBCA > /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

    0x107fc5000 - 0x107fc6ff7 libCyrillicConverter.dylib (61) < D06971D7-9F16-3FE6-81E8-33E0FE4D6586 > /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib

    0x109a25000 - 0x109a2dfff + com.adobe.asneu.framework (stand version 1.7.0.1 - 1.7.0.1) < 3D59CB21-F5C7-4232-AB00-DFEB04206024 > / Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/asneu.framework/Versions/a/asneu

    0x10a5ea000 - 0x10a5f8ff7 libGPUSupport.dylib (8.6.1) < C8A361A5-8A82-375D-B50E-E520662F76B1 > /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport .dylib

    0x10cc85000 - 0x10ccb2fff GLRendererFloat (8.6.1) < B598274C-3C23-3EBB-A7C5-13C131FAC651 > /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oats

    0x10ccbb000 - 0x10ccc4fe7 libcldcpuengine.dylib (2.1.19) < 50800DA2-7233-32E5-9553-A02171B68399 > /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib

    0x10ccca000 - 0x10cccdff7 libCoreFSCache.dylib (24.4) < C375CAA0-F91F-3D9F-AF90-DB951BD86983 > /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib

    0x10ccd2000 - 0x10ccd9fff + enable Async IO (?) < 3935C129-0FAE-3EAC-0CF2-4D740CD22E43 >/Applications/Adobe Photoshop CS5 / * / enable Async asynchronous IO IO.plugin/Contents/MacOS/Enable

    0x10cce4000 - 0x10ccedfff + FastCore (?) < 25D92063-457F-C14A-6BE8-1C96C54F904C >/Applications/Adobe Photoshop CS5/*/FastCore.plugin/Contents/MacOS/FastCore

    0x10cedf000 - 0x10d096fff GLEngine (8.6.1) < 94C4C4C0-E96C-30B2-8CD7-DE8D82CA74F1 > /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

    0x10d0cd000 - 0x10d20ffff libGLProgrammability.dylib (8.6.1) < FC866EA6-6263-3F51-BF7C-EA1A9A4162B4 > /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib

    0x10d243000 - 0x10d4dbfe7 com.apple.ATIRadeonX2000GLDriver (8.0.61 - 8.0.0) River /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLD < 1FB8519B-5AE7-39FE-964F-6FB2CED5A227 >

    0x10d52f000 - 0x10d592ff3 + MMXCore (?) < 2DB6FA8E-4373-9823-C4F5-A9F5F8F80717 >/Applications/Adobe Photoshop CS5/*/MMXCore.plugin/Contents/MacOS/MMXCore

    0x10d61a000 - 0x10d685ff0 + multiprocessor support (?) < 4CDEDB26-96A2-631F-3C4B-FC3DBE9E2A02 >/Applications/Adobe Photoshop CS5 / * / Support multiprocessor Support.plugin/Contents/MacOS/MultiProcessor

    0x7fff64995000 - 0x7fff649c993f dyld (210.2.3) < A40597AA-5529-3337-8C09-D8A014EB1578 >/usr/lib/dyld

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    0x7fff93dab000 - 0x7fff93dfaff7 libFontRegistry.dylib (100) < 2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib

    0x7fff93e00000 - 0x7fff93e04fff libCoreVMClient.dylib (24.4) < 55F71158-ADEE-3863-92E9-4772DCEA8E31 > /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

    0x7fff93e05000 - 0x7fff93e2fff7 com.apple.CoreVideo (1, 8-99, 3) < C424838A-889C-39E5-8108-FD05C93D26A0 > /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

    0x7fff93e5a000 - 0x7fff93e5bff7 libSystem.B.dylib (169,3) < 132FE02E-3865-3F1F-B78D-C93D65930A67 > /usr/lib/libSystem.B.dylib

    0x7fff93ea1000 - 0x7fff93ef8ff7 com.apple.ScalableUserInterface (1.0-1) < F1D43DFB-1796-361B-AD4B-39F1EED3BE19 > /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface

    0x7fff93f05000 - 0x7fff93f0cfff com.apple.NetFS /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS < 82E24B9A-7742-3DA3-9E99-ED267D98C05E > (4.0 - 5.0)

    0x7fff93f48000 - 0x7fff940cefff libBLAS.dylib (1073.4) < C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784 > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib

    0x7fff940cf000 - 0x7fff94125fff com.apple.HIServices (1.20 - 417) < A1129272-FEC8-350B-BA26-5A97F23C413D > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

    0x7fff94126000 - 0x7fff94146fff libPng.dylib (845) < C3CDD2B4-3CB0-3F6D-8411-DAAF267E952B > /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

    0x7fff94169000 - 0x7fff941adfff libcups.2.dylib (327) < 9B3F3321-D2BC-3195-BF20-4008FC52A390 > /usr/lib/libcups.2.dylib

    0x7fff941ae000 - 0x7fff941b9fff com.apple.CommonAuth /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth < 74A86DDD-57D0-3178-AB74-E1F31DBFFC39 > (3.0 - 2.0)

    0x7fff941ba000 - 0x7fff94294ff7 com.apple.backup.framework (1.4.1 - 1.4.1) < A3CFCA9E-717C-302D-821B-16FD35E6673F > /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

    0x7fff94295000 - 0x7fff94297fff libquarantine.dylib (52) < 4BE2E642-A14F-340A-B482-5BD2AEFD9C24 > /usr/lib/system/libquarantine.dylib

    0x7fff94792000 - 0x7fff9479aff7 (379.32.1) libsystem_dnssd.dylib < 62AA0B84-188A-348B-8F9E-3E2DB08DB93C > /usr/lib/system/libsystem_dnssd.dylib

    0x7fff94a27000 - 0x7fff94a29ff7 com.apple.print.framework.Print (8.0 - 258) < 34666CC2-B86D-3313-B3B6-A9977AD593DA > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

    0x7fff94b6f000 - 0x7fff94b83fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) < 94EDF2AB-809C-3D15-BED5-7AD45B2A7C16 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis

    0x7fff94b84000 - 0x7fff94b97ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) < 2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

    0x7fff94b98000 - 0x7fff94dcdff7 com.apple.CoreData /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData < 24E0A6B4-9ECA-3D12-B26A-72B9DCF09768 > (106.1 - 407, 7)

    0x7fff94e16000 - 0x7fff94e2dfff com.apple.CFOpenDirectory /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory < FFBBA538-00B5-334E-BA5B-C8AD6CDCDA14 > (10, 8-151, 10). framework/Versions/A/CFOpenDirectory

    0x7fff94e2e000 - 0x7fff94e32ff7 com.apple.TCC (< F2F3B753-FC73-3543-8BBE-859FDBB4D6A6 > /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC 1.0 - 1.).

    0x7fff94e33000 - 0x7fff94f53fff com.apple.desktopservices (1.7.2 - 1.7.2) < CDE8C2C2-C505-31B0-8C61-E40E4EA364A5 > /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

    0x7fff94f54000 - 0x7fff95011ff7 com.apple.ColorSync (4.8.0 - 4.8.0) < 6CE333AE-EDDB-3768-9598-9DB38041DC55 > System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

    0x7fff95012000 - 0x7fff95094fff com.apple.Heimdal /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal < 660A6C64-4912-32C8-A332-B64164032A2D > (3.0 - 2.0)

    0x7fff95095000 - 0x7fff950e1ff7 libauto.dylib (185,1) < 73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2 > /usr/lib/libauto.dylib

    0x7fff950f0000 - 0x7fff950f1ff7 libsystem_sandbox.dylib (220) < 3C3B03CF-C525-3CB3-8557-62E91B93AC95 > /usr/lib/system/libsystem_sandbox.dylib

    0x7fff950f2000 - 0x7fff952dbfff com.apple.CoreFoundation /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation < EF002794-DAEF-31C6-866C-E3E3AC387A9F > (6, 8 - 744.12)

    0x7fff9536e000 - 0x7fff9537bfff libbz2.1.0.dylib (29) < CE9785E8-B535-3504-B392-82F0064D9AF2 > /usr/lib/libbz2.1.0.dylib

    0x7fff9537c000 - 0x7fff953d6fff com.apple.print.framework.PrintCore (8.1 - 387, 1) < 1FA17B75-33E6-35BD-9198-35F92E37B248 > System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore

    0x7fff953d7000 - 0x7fff95434fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) < B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678 > /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

    0x7fff95435000 - 0x7fff95532ff7 libxml2.2.dylib (22.3) < 47B09CB2-C636-3024-8B55-6040F7829B4C > /usr/lib/libxml2.2.dylib

    0x7fff95568000 - 0x7fff95568fff libOpenScriptingUtil.dylib (148.2) < B8061D13-C1B2-38D5-A723-9A98D64E67AC > /usr/lib/libOpenScriptingUtil.dylib

    0x7fff9557a000 - 0x7fff95588fff com.apple.Librarian (< 1635162F-239A-341E-83C7-710C55E254AF > /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian 1.1 - 1).

    0x7fff95589000 - 0x7fff95f19c67 com.apple.CoreGraphics (1.600.0 - 324,6) < DCC70C6E-AB6D-3457-A823-7569CB29B107 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics

    0x7fff96165000 - 0x7fff9619bfff libsystem_info.dylib (406.17) < 4FFCA242-7F04-365F-87A6-D4EFB89503C1 > /usr/lib/system/libsystem_info.dylib

    0x7fff961f7000 - 0x7fff961fbfff libCGXType.A.dylib (324.6) < 2FC25246-A69F-3F81-9AC6-0A1753E1C6A8 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib

    0x7fff961fc000 - 0x7fff962fefff libJP2.dylib (845) < 405CAF25-0AA5-3C6B-A4A6-94471A1EDD2F > /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

    0x7fff96307000 - 0x7fff966fefff libLAPACK.dylib (1073.4) < D632EC8B-2BA0-3853-800A-20DA00A1091C > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

    0x7fff96d1e000 - 0x7fff96d1ffff libDiagnosticMessagesClient.dylib (8) < 8548E0DC-0D2F-30B6-B045-FE8A038E76D8 > /usr/lib/libDiagnosticMessagesClient.dylib

    0x7fff96d20000 - 0x7fff96decfe7 libsystem_c.dylib (825.25) < 8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B > /usr/lib/system/libsystem_c.dylib

    0x7fff96df8000 - 0x7fff96e19ff7 libCRFSuite.dylib (33) < 736ABE58-8DED-3289-A042-C25AF7AE5B23 > /usr/lib/libCRFSuite.dylib

    0x7fff971a6000 - 0x7fff971bcfff com.apple.MultitouchSupport.framework (235.28 - 235.28) < BD78B16E-9B5A-3E07-93B4-13AD1A538CAC > /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

    0x7fff971bd000 - 0x7fff971e4fff com.apple.framework.familycontrols /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls < AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6 > (4.1 - 410)

    0x7fff9725b000 - 0x7fff972c4fff libstdc ++.6.dylib (56) < EAA2B53E-EADE-39CF-A0EF-FB9D4940672A > /usr/lib/libstdc++.6.dylib

    0x7fff972c5000 - 0x7fff972dcfff com.apple.GenerationalStorage (1.1 - 132.2) < 3F5C87BD-D866-3732-8CB9-D23ED9784D6E > /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt storm

    0x7fff972dd000 - 0x7fff973f592f libobjc. A.dylib (532,2) < 90D31928-F48D-3E37-874F-220A51FD9E37 >/usr/lib/libobjc. A.dylib

    0x7fff98631000 - 0x7fff9869efff com.apple.datadetectorscore (4.0 - 269.1) < C94C372B-3821-3A46-A8C2-091AB1CFF7F4 > e /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor

    0x7fff9889f000 - 0x7fff988a7fff (442.26.2) liblaunch.dylib < 2F71CAF8-6524-329E-AC56-C506658B4C0C > /usr/lib/system/liblaunch.dylib

    0x7fff988c0000 - 0x7fff988c0fff com.apple.Accelerate (1.8-1.8 accelerate) < 6AD48543-0864-3D40-80CE-01F184F24B45 > /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x7fff9891b000 - 0x7fff98942ff7 com.apple.PerformanceAnalysis (1.16 - 16) < E4888388-F41B-313E-9CBB-5807D077BDA9 > /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna Lysis

    0x7fff98943000 - 0x7fff989c4fff com.apple.Metadata (10.7.0 - 707.3) < A45D75C1-B311-39F0-AF4A-63FCCC098C1D > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/metadata

    0x7fff98a25000 - 0x7fff98a64ff7 com.apple.QD (3.42 - 285) < 8DF36FCA-C06B-30F4-A631-7BE2FF7E56D1 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

    0x7fff98a71000 - 0x7fff98a72ff7 libremovefile.dylib (23.1) < DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2 > /usr/lib/system/libremovefile.dylib

    0x7fff98a73000 - 0x7fff98a75fff libCVMSPluginSupport.dylib (8.6.1) < 7EFDA31E-E463-3897-A8DC-7FD266EB713E > /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib

    0x7fff98a76000 - 0x7fff98a98ff7 com.apple.Kerberos (< C49B8820-34ED-39D7-A407-A3E854153556 > /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 2.0 - 1).

    0x7fff98a99000 - 0x7fff98ac1fff libJPEG.dylib (845) < A32618D7-FB91-3EE2-A105-5407B2F3F8D8 > /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

    0x7fff98d44000 - 0x7fff98d56ff7 libz.1.dylib (43) < 2A1551E8-A272-3DE5-B692-955974FE1416 > /usr/lib/libz.1.dylib

    0x7fff98d68000 - 0x7fff98dbeff7 com.apple.opencl (2.1.20 - 2.1.20) < AF142CA4-EA1D-31B0-A48F-AA2B75D4309E > /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

    0x7fff98dbf000 - 0x7fff99063fff com.apple.CoreImage (8.2.2 - 1.0.1) < 930B0B23-DD84-3B0C-B5A9-C09B7068A6F0 > /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage

    0x7fff99066000 - 0x7fff9909dff7 libssl.0.9.8.dylib (47) < 923945E6-C489-3406-903B-A362410753F8 > /usr/lib/libssl.0.9.8.dylib

    0x7fff9909e000 - 0x7fff9911eff7 com.apple.ApplicationServices.ATS (332-341, 1) < BD83B039-AB25-3E3E-9975-A67DAE66988B > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS

    0x7fff9911f000 - 0x7fff9911ffff com.apple.CoreServices /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices < 9DD44CB0-C644-35C3-8F57-0B41B3EC147D > (57-57)

    0x7fff99120000 - 0x7fff9917dff7 com.apple.AE (645.3 - 645.3) < FF867ACA-8628-3E5A-8FA0-AF429B42C5D7 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

    0x7fff99190000 - 0x7fff99192fff com.apple.TrustEvaluationAgent (2.0 - 23) < A97D348B-32BF-3E52-8DF2-59BFAD21E1A3 > /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

    0x7fff99193000 - 0x7fff99199fff libGFXShared.dylib (8.6.1) < CF55E720-1B9E-3E24-A1DA-7FA8B261CD8E > /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

    0x7fff9919a000 - 0x7fff991a7fff com.apple.AppleFSCompression (49 - 1.0) < 5508344A-2A7E-3122-9562-6F363910A80E > /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion

    0x7fff991b4000 - 0x7fff9921cfff libvDSP.dylib (380.6) < CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60 > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib

    0x7fff992bd000 - 0x7fff99363ff7 com.apple.CoreServices.OSServices (557, 4-557, 4) < 841878A8-6F3E-300D-8F01-444B3CC1F41D > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices

    0x7fff99420000 - 0x7fff99424fff libGIF.dylib (845) < 2690CE83-E934-3EF8-A30A-996EDADCE3E4 > /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

    Summary of the external change:

    Calls made by other processes for this process:

    task_for_pid: 2

    thread_create: 0

    thread_set_state: 0

    Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

    Calls made by all processes on this machine:

    task_for_pid: 3553

    thread_create: 2

    thread_set_state: 0

    Summary region VM:

    ReadOnly part of libraries: Total = 246.4 M resident=203.0M(82%) swapped_out_or_unallocated=43.4M(18%)

    Regions in writing: Total = 76.1 M written=10.9M(14%) resident=36.2M(48%) swapped_out = 0 K (0%) unallocated=39.9M(52%)

    VIRTUAL FIELD TYPE

    ===========                      =======

    CG backup stores 1980K

    Image CG 116K

    Images shared CG 1216K

    CoreServices 2404K

    MALLOC 41.8 M

    Flyleaf MALLOC 48 K

    MALLOC_LARGE (reserved) 256K reserved VM address space (not assigned)

    Tag memory = 240 4K

    Tag memory = 242 12K

    Tag memory = 243 4K

    Tag memory = 251 8K

    BATTERY GUARD 56.0 M

    Pile of 12,1 M

    VM_ALLOCATE 16.1 M

    __DATA                             32.8M

    __IMAGE 528K

    __LINKEDIT 63.2 M

    __TEXT 183.2 M

    __UNICODE 544K

    file mapped 42.7 M

    shared memory 308K

    ===========                      =======

    TOTAL 455,1 M

    In TOTAL, less space reserved VM 454,8 M

    Model: iMac10, 1, IM101.00CC.B00 of BootROM, 2 processors, Intel Core 2 Duo 3.06 GHz, 8 GB, MSC 1.53f13

    Graphics card: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB

    Memory module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

    Memory module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

    Memory module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    Memory module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    Airport: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23 - P2P

    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 aircraft, 1 ports series entrants

    Service network: Ethernet, Ethernet, en0

    Serial ATA Device: Hitachi HDE721010SLA330, 1 TB

    Serial ATA Device: OPTIARC DVD RW AD - 5680H

    USB device: HARD drive external, 0 x 1058 (Western Digital Technologies, Inc.), 0 x 24100000, 0 x 0910 / 3

    USB device: Built-in ISight, apple_vendor_id, 8502 0 x, 0 x 24400000 / 2

    USB device: Internal memory, apple_vendor_id, 0 x 0, 8403 26500000 card reader / 3

    USB device: Keyboard Hub, apple_vendor_id, 1006 0 x, 0 x 26400000 / 2

    USB device: Apple, apple_vendor_id, 0 x 0220 keyboard, 0 x 26420000 / 4

    USB device: IR receiver, 0 x 04500000, 0 x 8242, apple_vendor_id / 2

    USB Device: Hub BRCM2046, 0x0a5c (Broadcom Corp.), 0 x 4500, 0 x 06100000 / 2

    USB device: Bluetooth USB Host Controller, apple_vendor_id, 8215 0 x, 0 x 06110000 / 5

    It is a corrupt DYLD cache. One of the required framewoek library is causing this problem.

    Open the Terminal and enter the following:

    sudo update_dyld_shared_cache-force

    If you run sudo for the first time, you will receive a prompt for admin password root for computer. Type the password (type will not be visible). Press enter and it will update your cache dyld.

    Close terminal and restart your system.

    Your problem should be solved.

  • When you try to import a .mp4 file in windows movie maker, the program does not list the file when I search for it in his file.

    When you try to import a .mp4 file in windows movie maker, the program does not list the file when I search for it in his file.  Help, please.

    As I suggested previously, conversion to a format like
    . WMV before you import it into Movie maker may be the solution.

    The free Converter from Microsoft can be a place to start:

    (FWIW... it's always a good idea to create a system)
    Restore point before installing software or updates)

    Download Microsoft Expression Encoder 4 with Service Pack 1 (SP1) (freeware)
    http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=24601
    (runs under WinXP SP3 / Vista / 7)

    When you install the program...
    Start Microsoft Expression Encoder 4
    (Start / programs / Microsoft Expression /)
    Microsoft Expression Encoder 4)

    On the "Load a new project" screen...
    Left click... "Transcoding project '...

    When the program opens, click on... File / import...

    (If at any time you get lost while browsing
    the program of... to... Window / active Reset
    Type or workspace... CTRL + SHIFT + R)

    Look for the file/s that you want to convert.
    (If files do not appear... open the fall
    window and choose... All files)

    Click (highlight) left the files and the left on the Open button.

    You can see the files in the "Multimedia content" pane

    In the right column... left click on the tab "Output"...

    Open the drop directory window and choose an output folder.
    (This is where you will find your converted file)

    On the left, click on the button "encode".

    Wait... video encoding CPU intensive and can
    be a slow process. It is always best if you do not have
    multi-task while files are encoded.

    Now... try import you again. File WMV in Movie Maker.

    More converters:

    There are to many converters available on the net...
    the following links are some examples. You can
    need to experiment to find the best result.

    Proceed at your own risk *.

    (FWIW... it's always a good idea to create a system)
    Restore point before installing software or updates)

    (1) format Factory (freeware)
    http://www.videohelp.com/tools/Format_Factory
    (the 'direct link' is faster)
    (the file you want to download is: > FFSetup270.zip<>
    (FWIW... installation..., you can uncheck
    'all' boxes on the last screen... even in this case, it may
    install the Ask toolbar on your system)
    (Windows XP / Vista / 7)

    First, you will need to decompress the file or just open the
    Drag FFSetup270.exe out of the folder
    and drop it on your desktop. To install left click.

    (2) Freemake Free Video Converter (freeware)
    http://www.Freemake.com/free_video_converter/
    (Windows XP / Vista / 7)

    (3) Koyotesoft Free Video Converter
    http://www.koyotesoft.com/indexEn.html
    (2000/XP/2003/Vista/Seven)

    (4) Sothink Free Video Converter
    http://www.Sothinkmedia.com/video-converter/
    (Windows XP / Vista / 7)

    (5) hamster Free Video Converter
    http://www.PCWorld.com/downloads/file/FID, order 155794, 4 pages, 1/download.html
    (Windows XP, Vista, 7)
    (If you choose Custom Installation
    You can uncheck additional modules you
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    (6) quick Media Converter
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