. My Pavilion P6837c primer not. F9 and F11 do not work.

Good day, my 15 month old Office Pavilion primer not.  During a hard stop and start - the HP window open (with the F11options F9) - but does not respond to one.

The next to come and screen says

2.1 build 083

1997-2000 Intel Corp.

IS COVERED BY 1 OR MORE OF THE FOLLOWING PATENTS

SERIERS FAMILY IDE CONTROLLER

V.1.22 C03/16/10

R:2 C D7 27 24 62 23

GUID, 3738 CD68-31589F10-34EO-74F01C4B26BA

SELECT PROPER BOOT DEVICE

MEDIA IN KEY SELECTED BOOD DEVICE, THEN PRESS

THEN NOTHING.

COULD REALLY USE HELP HERE - JUST SHOCKED THAT A HP PRODUCT WAS GOING TO DIE SOON.  OUR WHOLE HOUSE IS HP ALL.

LOOKING FORWARD TO ASSISTANCE.

Thank you

BRIAN

Hello Brian,.

Are you able to get into the BIOS of the machine? After pressing the power button immediately start typing to the F10 on the keyboard key.

If you are able to enter the BIOS and reset the default settings to see if that helps.

If you are not able to enter the BIOS, then you want to clear the CMOS on the motherboard. On the motherboard is a rider.

This jumper allows you to clear the Real Time Clock (RTC) RAM in the CMOS. To clear CMOS, follow these steps:

1. turn OFF the computer and unplug the power cord.
2. Locate the marked jumper CLR_CMOS.
3. move the CAP from pins 1-2 (by default) to pins 2 and 3.


4. wait 5-10 seconds, and then return the jumper on pins 1-2.
5. you can now restart the PC.

Tags: HP Desktops

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