My PC does not recognize cd or dvd discs
When I put a disk in my PC it does not recognize it and told me that the drivers may be damaged. Can you help me?
I suggest to run the fixit KB article below and check if it helps.
Step 2:
I also suggest you refer to the below mentioned link and check if it helps.
Step 3:
I also suggest you to update the drivers for your CD/DVD drive on the manufacturer's Web site and check if it helps.
Tags: Windows
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http://support.Microsoft.com/kb/939052Your CD or DVD drive cannot read or write media - A Mr Fixit
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http://support.Microsoft.com/GP/hardware_device_problemsHello mike salinas.
1. you have any third-party burning software installed on your computer?
2. have you checked if the external CD drive works on another computer?
I suggest that you check if your internal CD-ROM drive is detected in the BIOS.
Usually, you must press a key (for example, F2, F12, DEL, ESC) or a key combination whenever you turn on your computer, but before I get to the BIOS to start Windows. Check to see if there is the CD/DVD drive in the BIOS.
You can see the article for more information about the BIOS:
http://Windows.Microsoft.com/en-us/Windows-Vista/BIOS-frequently-asked-questions
Regarding the external CD/DVD drive, I suggest you see if it works on another computer.
Thank you
Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think. -
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