My PC does not recognize cd or dvd discs

When I put a disk in my PC it does not recognize it and told me that the drivers may be damaged. Can you help me?

Hello
 
 
What is the brand and model of CD/DVD drive?
 
 
Step 1:
 

I suggest to run the fixit KB article below and check if it helps.
 
 

Step 2:
 

I also suggest you refer to the below mentioned link and check if it helps.
 
 

Step 3:
 

I also suggest you to update the drivers for your CD/DVD drive on the manufacturer's Web site and check if it helps.

 

Tags: Windows

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