My printer HP Photosmart C310 provided false error message "paper jam".

Line contacted HP support comrade with the focus East India, after asking the age of my printer, has reported that the pilots had "expired", saying they were only good for 1-2 years and offered to fix the problem for $37.  Access my computer, interaction has been put in place between me and yet another person and we have communicated on a tablet of sorts, all in a display cursor through the computer. After several minutes, the problem was pronounced fixed, even if initially, remained the same.  After a video and following the steps of repair (which I had already done several times) jam of the supposed paper - or the message saying that there is a--went, and the printer became indeed useful.

Then the first fellow reminded me that I owed him $37 and proposed to replace my security system with installation of Microsoft anti-virus Norton, a PC cleaner to remove unnecessary files and errors and unlimited technical support for 1 year - for $100 + life - I declined.

Was - this legitimate? A process of aid approved by HP?

I was thinking the problem was somehow inserted into my printer by these people and not inclined to pay.

My suspicion is strengthened by having at the same time received an email from a credit card company, saying that my account has been suspended after too many login attempts had been made.  I had none, and a call that revealed to them that the account had not been suspended.

Operating system of Windows Vista 64 - bit, error message "Paper jam", no change before the error occurred.

Unfortunately you did not deal with HP support.  If you do a search for "HP Support", you'll see paid ads that "resemble" HP support but are actually not of HP.  HP support sites will hp.com in the url.  What I heard some of these HP people today it is not uncommon for them to call you back the next day if they manage to sell you something the first time.

Tags: HP Printers

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