My subscription renewed, now I can not convert PDF to Word, what went wrong?

My subscription renewed last month.  Now I'm trying to convert a PDF to word and he wants me to re purchase.  How can I activate my subscription?

Hi Ruth Garza,

Please let us know the Adobe application that you use to convert PDFS.

Could you please also share the exact workflow that you do.

In the meantime, please try to convert PDF online here: https://cloud.acrobat.com/exportpdf

Check if you can convert PDFS.

Kind regards

Meenakshi

Tags: Adobe

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