My VX-5000 WebCam is to jump and static. Can not locate the identification number

I have WebCam VX-5000.   I works fine except it jumps and is static.  I was not able to get

rid of the static method tried all suggestions on the Microsoft site.   I can't get an identification number to ask questions

on the Microsoft site.

Hello

· With which application is the webcam to jump?

· Do you remember all the recent changes on the computer before the show?

· What is the service pack installed on the computer?

You can see below, which contains information about how to contact Microsoft for unit material: http://www.microsoft.com/hardware/en-us/support/contact-us

Tags: Windows

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