My wireless printer has a yellow exclamation point in devices and printers. How to fix?

My printer (HP Photosmart c4500) wireless has a feature wireless and when I use my desktop pc (Win7 Ultimate - x 64) to connect it shows a yellow exclamation mark for troubleshooting. When I run the troubleshooting it will prompt you to install the last pilot and fails to do so. So I tried to download the software from the manufacturer and install the drivers in this way but unfortunately I have another error:

«Windows cannot install HP Photosmart C4500 print driver kernel mode series.»
To obtain a driver that is compatible with the version of Windows that you are using, contact the manufacturer. »

Although I have tested on a laptop nearby and had no problem.

Hello

Have you made changes on the computer before this problem?


Method 1:
Try the steps in the following Microsoft article and check if it helps.


Method 2:
Try these steps and see if it helps.

a. click the start menu > run > type gpedit.msc
b. under Local computer policy, double-click Computer Configuration.
c. double-click Administrative Templates, and then double-click Printers.
d. right-click on Disallow installation of printers using kernel-mode drivers and then click Properties.
e. on the setting tab, click disabled, and then click OK.



Method 3:

I suggest to uninstall and download and reinstall the printer driver and software from the manufacturing site and check if it helps.

Uninstall or reinstall a device: http://technet.microsoft.com/en-us/library/cc725782.aspx

http://h20000.www2.HP.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3757817&lang=en&cc=us&TaskID=135&prodTypeId=18972&prodSeriesId=3575173

Tags: Windows

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