Mylenium or Adobe Store is wrong

Hello

I posted the following on another forum of discussion, after I had a conversation with Adobe Store (registered):

"I have Adobe Acrobat 8 Professional on my PC (part of Adobe Creative Suite 3 Design Standard - version upgrade). Although I'm not able to upgrade Adobe CS3 to CS6, I believe that it is possible to update Acrobat 8 Pro to the latest version. Most importantly, I want to install the upgrade Acrobat on my new PC running Windows 7.

The serial number for my existing Acrobat upgrade version begins with 1118-xxxx, although the registered version of Adobe Creative Suite 3 upgrade begins with a different suffix.

If I buy the upgrade to Acrobat 8 Pro, I learned that I can put the new upgrade drive in my new PC and I don't have any previous software [Adobe Acrobat 8 Pro CS3] on my PC. Is this correct? »

Adobe Store said that a version of Adobe Acrobat 8 Pro starts with the 1118-xxx suffix would be acceptable and I could be updated regardless of the fact that it was a version of the Suite.

However, Mylenium said:

You is impossible to go suite-bundled versions standalones and who. Your serial number does not work. Is a "either / or", not "maybe / perhaps it could work".»» Save yourself the trouble, just get creative cloud. »

Mylenium response is completely contrary to the advice provided by Adobe store.

Who believe Adobe Store or Mylenium?

It's important to me that I gave thousands of dollars to Adobe in the past and am unable to upgrade my version of CS3. Life is unfair, but it seems absurd and, based on the fact that Adobe and Adobe partners Web sites clearly indicate that a version of Acrobat 8 Professional can be upgraded, Adobe needs to clarify this issue.

Thank you

Phil

Hi AlphaPhil,

Mylenium was right when he said that "Adobe does not offer an upgrade of a product as a result of a single product point."

Please see Adobe KB Doc: http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-upsell-paths-cs5-cs5.html

See also: http://www.adobe.com/products/creativesuite/upgradeinfo.html

However Adobe Store does occasionally at their discretion provide concession / upgrade a product point as an exception based on purchase history and number of programs belonging to the individual.

Tags: Adobe

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