_NEC DVD_RW ND-3540 has and HL-DT-ST DVD - ROM GDR8163B

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• Error code 19 - CD/DVD-ROM problem. Please help and read the description first!

  I tried to load my games such as rollercoaster tycoon on my computer by inserting them into the disc drive. Nothing happens. I went to toautoplay and it had all the right settings I wanted. I changed several times and tried to re - insert the disc, but nothing has happened yet. I thought it was a problem of CD/DVD drive, so I went to 'Computer', right-click on Vista64 (C :) and selected 'properties'.) I clicked on the Hardware tab, and then on HL - DT - ST DVDRAM GS20N, my CD-ROM/DVD-ROM drive. I realized quickly that there was a problem, because the box said"device status: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged.» (Code 19) «. I looked at the code 19 on the support Web page and found a link to a Microsoft Fixit, Windows Powershell 1.0. I installed the program, he ran through and he said that he had fixed the problem. I inserted the game once more, but still nothing happens. I went to my CD-ROM/DVD-ROM drive once more and he said that the problem was not resolved. I don't know how to solve this problem. Help, please! (It is not just the CD I try to insert, because none of the many CD I tried to use will work). Should I try to restart my computer?

  Hi meluvcheese22,

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  Method 1:

  Important: The following instructions contain the steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information, view the article:How to back up and restore the registry in Windows:http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

  a. Click Start and then click all programs.

  b. click Accessories and then click Run.

  c. type regedit and then click OK.

  d. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

  e. in the navigation pane, search for, and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  f. in the right pane, click UpperFilters.

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  g. in the Edit menu, click on delete.

  h. When you are prompted to confirm the deletion, click Yes.

  i. in the right pane, click LowerFilters.

  j. in the Edit menu, click on delete.

  k. When you are prompted to confirm the deletion, click Yes.

  Exit Registry Editor.

  Mr., restart the computer.

  You can check the link below: your CD-ROM drive or DVD drive is missing or is not recognized by Windows or other programs:http://support.microsoft.com/kb/982116

  Method 2:

  a. Click Start, type devmgmt.msc and press to enter. The Device Manager window opens

  b. expand DVD/CD player and right click on the sub element and click on uninstall.

  c. restart your computer.

  d. open Device Manager, click Action,

  e. click on scan for hardware changes. Follow the instructions.

  With regard to:

  Samhrutha G S - Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.