Need activation for CS5.5 Master Suite
I bought, installed and registered Adobe CS5.5 Master Suite two weeks ago. Since that time, I still face guests to activate more, that I was under the impression should happen automatically... ?
An alert "Cannot activate CS5.5 Master Collection" reading is followed by 3 options:
-Repeat activation
-Contact customer support
-Remind me later
I tried and tried again to retry the activation. Each time, no matter where I am and what the internet server that I use, I'm constantly met "please connect to the internet, then press on continue.
Today, I tried to contact customer service. After being on hold for 45 MINUTES (!) not to mention once in a human being, I gave up rather unhappy.
I pressed on remind me later, day in and day out - but now my days are limited.
What should I do? Any help would be greatly appreciated because it seems that if the product is purchased and the money is in their hands, Adobe are impossible to contact. Certainly not the service that I expected.
Mac OS
- Open a Finder window. Choose go > go to folder.
- Type "/ etc" (make sure that you are signed in as an administrator).
- Select the hosts file and open it.
- Find all entries that refer to activate.adobe.com and remove them. For example, 127.0.0.1 activate.adobe.com and delete it.
- Save the file and close it.
Tags: Adobe
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - XMPMX - K4YQ2-WYGJ8
The Windows Product Key hash: pWK7ZHSjpAQDzU + klMpFT4x6FLM =
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Windows Product ID Type: 3
Windows license Type: OEM System Builder
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5F13BCE3-6E18-43C3-BC06-13B669F40B8D} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
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Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.160121 - 1718
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Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
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File: No.
Version: N/a, hr = 0 x 80070002
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Office details:{5F13BCE3-6E18-43C3-BC06-13B669F40B8D} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-WYGJ8 00371-OEM-9102002-81000 3 S-1-5-21-3487097629-1122526968-1081289692 LENOVO IdeaPad Z580 LENOVO 5FCN35WW 20120803000000.000000 + 00034293F07018400FE 0409 0409 Time(GMT-05:00) Standard is 0 3 LENOVO OC-01 109 Content Spsys.log: 0 x 80070002
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The software licensing service version: 6.1.7601.17514Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
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Partial product key: WYGJ8
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Time remaining: 10080 minute (s) on (7 day (s))
Remaining Windows rearm count: 4
Trust time: 04/03/2016 13:18:07Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 2:11:2016 14:42
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
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Current HWID hash: MAAAAAEAAQABAAEAAAABAAAABAABAAEAln2Qiqo6LvLcjvSNzEIA1O5YRA5YwZZjActivation 1.0 data OEM-->
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SSDT LENOVO PtidDevc
SSDT LENOVO PtidDevc
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UEFI LENOVO OC-01
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