Creative cloud bought on Amazon does not work.

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• I installed the German version of Photoshop, now I need the version in English for some actions, that I bought. In Photoshop preferences is German and I can't change to English. I changed my Creativ cloud in English, but does not work for Photoshop. I do

  I installed the German version of Photoshop, now I need the version in English for some actions, that I bought. In Photoshop preferences is German and I can't change to English. I changed my Creativ cloud in English, but does not work for Photoshop. What do I need to reinstall Photoshop in English?

  Also if you wish, you can take back to the top of Presets, plugins... before uninstalling.

• Need help to cancel subscription to creative cloud and Live Chat does not work

  I need to cancel a subscription to creative cloud and Live Chat does not work for me. The cat only sent me:you are not currently connected to a representative of the chat. When a representative has been online and I can't send my message.

  Hi Joshua_U,

  I ask you to perform undo these links mention operations

  http://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.

  In case you are unable to complete it, please inbox me your order number.

  Note

  Kind regards

  Baudier

• Creative cloud office 'Apps' tab does not work

  I bought the license to CC a couple of days, but since installing I couldn't install/manage applications. Office CC 'Applications' tab will not open correctly only saying "download error".

  I got the CC on this computer in the past by another employer, but I uninstalled it when the project took end. I never encountered this problem with the CC of this time. I also got CS5 on this computer all the time and in the past with CS5 and CC has not caused any problems.

  I have now uninstalled and reinstalled this new CC a couple of times but the 'Apps' tab does not always work.

  I then also uninstall the CS5 and to be sure, I removed manually all the Adobe stuff like this guide: Re: how to remove and cancel the creation could f...

  After that, I reinstalled the CC but always the 'Apps' tab does not work. May be there is always something left (on this computer) the subscription of Creative previous cloud (another license) that is causing the problem with this new CC subscription?

  I have a Mac Book Pro with Mac OS X 10.9.5

  If you have uninstalled but did not follow upwards with the help of the vacuum of CS then you have probably some remains that could interfere with other facilities.  If you uninstall, then use the cleaning tool, you may have better luck.

  Adobe Creative Suite cleanup tool

  helps resolve installation for CS3 thru CS6 and creative cloud problems

  http://www.Adobe.com/support/contact/cscleanertool.html

  In addition, it should have been without having to uninstall the original CC that you had with another employer.  You must only have signed out of it, and then you could connect you with another subscription thereafter.

• Adobe Creative Cloud crashes immediately launch, does not work on a new iMac 5K / Yosemite.

  Adobe Creative Cloud installation (/ Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) is immediately blocked the launch, so I can't install CC on a new iMac 5K Yosemite running. Launch the application to fetch the rest of accidents programs CC, saying 'Creative cloud close unexpectedly.'

  I have an old Photoshop CS3 install, install a newish Lightroom and now I need to install the first of my Adobe ID work. I think that this may be the crux of the problem. If the Cleaner CC app worked as advertised, I could delete the old installation of Photoshop and simply use the new Photoshop CC and everything would be cool, but the CC Cleaner does not work. It seems that it works, but the problem persists. In fact, Adobe support told me via twitter that the Adobe installer fundamentally does not work on Mac migrated (new Mac when old data has been put in place backups). They called cela a conflict of BONES, but I pointed out than any other works, so there is a conflict of good enough Adobe.

  It seems to be a permissions issue, and Adobe thinks it's a permissions problem blocking VAC applet, but I fixed permissions HD and made repair disk, run Adobe CC Cleaner several times, tried to install CC in another account administrator on the machine, tried to install CC of root and all this repeated after reinstalling OS X via restart with Cmd + R , always ends with the same result: creative cloud close unexpectedly.

  They suggested that install on a clean drive, one that has not been migrated. To do this, I guess I to bring it to Apple, since I have neither a Yosemite install disc, or a drive to put a thumb

  I found an article entitled "CC applications close immediately after the launch", but this trick does not work because the Creative Cloud applet is the application can't launch.

  https://helpx.Adobe.com/Photoshop/KB/CC-applications-crash-immediately-launch.html

  They sound like they're trying to help him, but responses sound like absolute BS, and, like the Web site, I'm going in circles. I don't know that I'm not the only one who had this problem, right? RIGHT? I'm sure that the answer is buried here somewhere...

  Thanks in advance!

  OK, thanks for the update KBaird.  I'm curious about the results, but the option you have chosen is probably the fastest.

  In general, I recommend only migration of documents and settings and reinstall all applications directly.  Sometimes the migration can occur successfully more often if they lead difficult to solve errors regarding Adobe Creative applications.

• Creative cloud is installed but does not work. It is impossible to make the log in and out of the cloud

  

  If you have bad to start the creative Cloud Desktop application and the application shows a spinning wheel of progress or a blank white screen (or otherwise does not open), try the solutions below in the order. If a solution works, you don't need to try the next solution.

  Does not open App | Wheels of progress turn continuously

• The University provided renewing his subscription student creative cloud, but the code does not work.

  I have been updated Creative Cloud, then update to Photoshop. When I open it it says that I started my 30 day free trial. I then went to my University for a new code site renew my account. The code provided for me did not work, I even updated my email on my account to my email to student, as site Web of the University said that it may be useful. I am still unable to renew my account. Thanks in advance!

  Hello

  Please see the following links:

  Serial numbers, purchase and product codes codes | Schoolgirl and her teacher editions

  Redemption code help

  If you still need help, mention code in a personal message, I will check and let you know if the redemption code is valid or not.

  Let us know if that helps.

  Kind regards

  Bani

• Adobe Creative Cloud 2015 installed and does not work on my Mac

  I did the installation of the Adobe Creative Cloud 2015, as I predicted the program on a Mac Mini 2012 with Yosemite and start the empty application without open option window. Don't see the title (cloud creative) and the gear with the options icon:

  Help

  Open the window...

  Quit smoking

  I installed applications to perform upgrades do not appear. Creation icon is also displayed in grayscale in the menu bar of the operating system.

  Hi Jose,

  Please consult this document:

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html

  See this thread as well where similar issue has been addressed:

  Re: Empty opening creative cloud app

  Concerning

  Megha Rawat

• Creative Cloud Desktop installs but does not work

  I installed the creative Cloud desktop application.

  He ran through the fine installation.

  He opened the window of creative cloud but the only thing that appears in the window of the header

  is a spinning 'loading' icon. I let it run for about an hour without change.

  I tried to uninstall and reinstall with the same results.

  MrDecay please try solution 2 implementation in desktop applications lists CC as "up to date" when the no facility not - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  Recreation of the OPM.db file should allow tabs in the application of Creative Cloud Desktop to load correctly.

• Hi, I have the plan for students, I downloaded creative cloud but tap apps does not work so I download can´t one

  I enter the key for the plan and it worked but it does´t question, how many times I click on download in app they just Don t work, it opens the contentious creative applications tab, but never, it stops loading and shows nothing.

  I have Photoshop and Dreamweaver CS6, they show either.

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• My 'creative cloud' application freezes and does not download update - 'Installation update' freezes '0% '

  My 'creative cloud' application freezes and does not download update - 'Installation update' freezes '0% '

  In fact, I went to:

  www.Adobe.com/appsmanager/index.html

  and uploaded CC Desktop App from there.  Worked fine, thanks.

  Dennis

• Student Creative suite edition serial number does not work

  Hello. I bought creative suite for students on amazon and received a serial number with her. The problem is that it is not recognized when I try to install the program. What is the problem? Thanks for your help!

  You can check with the seller from whom you purchased the software on how to install it correctly.  Serial numbers are not normally required to install applications.  They are normally needed for activation after installation.

  If you got passed to installation and activation does not work, then you should contact the Adobe Support by chat or phone when you have the serial number and activation problems.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• Creative update of cloud downloads, installs, but does not work?

  Whenever I start my computer (Mac, latest OS), I see that there are 9 available for download for Adobe CC updates. Whenever I update a single application or all, it downloads, installs but nothing is done. When getting information about apps. everything still shows as 12.0 as if it has not been updated. When I restart the computer once again, I get the message that there are 9 updates available for download. It is a never ending cycle and no matter how many times I 'Update all', will continue to download, install, but nothing really is set to date.

  I have set the permissions of the drive, remove the preferences and allowed read/write access to all files of Adobe and it still does not.

  
  Thank you.

  Hi Motionlab_AU,

  Please navigate to ~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename it to 1.0.old. Launch desktop CC and try to update again. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

  Kind regards

  Romit Sinha

• Hello, after trial period I buy the creative cloud for photography, but do not work!

  After the trial period, I buy creative cloud, for photography, so I think I can use photoshop and lightroom cc cc 2015!

  But application allow me to download the full version, it seems that my trial period is to expire, but I pay, and I received the e-mail confirmation from adobe!

  Unfortunately is not possible for me to communicate with the customer service, I work right now!

  I don't really know how to solve this problem...

  Does anyone know if adobe needs time to activate a new subscription? Like a few days?

  in the opposite case I am forced to cancel my Pass covers admittance because I can not make it work and talk with the customer service is Impossible !!!
  At least one E-mail pourrait put !!!

  Hello Roberto,

  Can you please refer to the document help below and try the steps mentioned:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• Creative cloud is dimmed. Will not work.

  Creative cloud is grayed out on the menu of the finder bar gives me only a turning wheel.  How can I get Creative cloud work? How can I update?

  I'm running OS X on a Mac Tower (circa 2009) 10.10.3 programs work always but menu drop down creative cloud is grey without options.

  Tried to uninstall, but Adobe does not and I can re - install creative cloud. Nothing happens when I do. Also, nothing happens when I try to open the Adobe Updater in the finder menu bar.

  Does not open App | Wheels of progress turn continuously