Need the maximum columns # Help - v6.5 - 1020012 error [0] overwhelmed...

Currently at the customer help v6.5 with Excel2003.
User has problems sporadic drilling on activesheet connected in Excel.
I checked his security & there is no problem.
Its connect/connection works very well; He can see all the apps in the drop-down lists and communicate with them.
This process has worked well for him last month.
Now, it gets the error message 1020012: 'maximum number of columns [0] exceeded' when it's just double-click on an empty worksheet.
It gets the error message 1020012: 'maximum number of columns [256] exceeded' if he uses a spreadsheet to the format that worked well last month.
I am able to connect and do it very well. It seems to be specific to a client.
It is located about 600 miles of our server and my position.

Are there settings on the client or the server, we can define which would solve this problem?
Suggestions on what to check on the client or server or LAN?
Has anyone encountered this error before? If so, what do you have to solve the problem?

Thanks in advance for any help! DJ

I have seen this before which a user has installed, or HE pushed down, another version of the add-in on top of the existing version (i.e. without uninstalling the existing version). I have also seen this error when a user has installed app manager on their PC.

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