Network questions and caused by the Apple TV 4

My apologies for the long post...

I bought a new Apple TV 4 this week an upgrade to ATV3. The main reason for this is to get proper access to my subscription of Apple's music on my living room AV setup - it would have been nice to get just a small update on the ATV3 to work well with Apple music!

In any case, the addition of this innocuous little device seems to have caused all sorts of questions about my home network.

I have connected the ATV4 using ethernet to my Virgin Super Hub, made the simple configuration via iPad and has proceeded to explore - everything seemed fine. Even downloaded the speedtest excluding interest and who reported a healthy 90 + MB. Made the usual check for updates and this 9.0.1 installed.

First of all, we noticed the following aspects with the ATV itself:

  1. During the operation, she would bring "no network connection.
  2. By looking at the network settings it shows connected Ethernet but had lost it's previously that would deal with DHCP and DNS details
  3. It does not recover
  4. Just physically remove the cable disconnected and reconnected would force it to find an address - done interesting a different each time. Other devices on the network tend to have the same address (as is usually the behavior, I expect), but he may then lose later
  5. In addition, when it is connected to the speed sometimes fall causing stuttering/buffering of the same Apple music / local libraries
  6. If the ATV4 is awakened from his "sleep" he also still not address
  7. I removed the Ethernet and tried the same thing with Wi - Fi - it presents a similar loss of address - so I conclude its not related to the transport

I did the usual restart/re-Multi-Power of router, switches and access points - I have an Apple Time Machine (in switch mode + providing a WiFi access point second across the House), over a gigabit 8 ports switch with the Virgin cable router. In no case a network complicated and so far I've had NO problems with the internal network - before the addition of ATV4 we had several wired (Macs, PS4, PS3, Smart TV, home automation) and wireless (ATV3, Blu - ray, another PS3, MacBook, iPads, iPhones, etc.) ANY abnormal behavior of customers well. But still the problem persisted. I had to leave the investigation, but left the ATV on and connected via ethernet.

Now, here's the next interesting issue. My son said that it could not connect to the WiFI network with his iPhone 6. The phone would see the ads these two WiFi networks, but on the selection or just would not get an address never (even with reboots, restorations, etc.), to the point where he thought the phone had a problem with the hardware (also proposed by the Apple Support). Other devices seemed (at this time) to connect OK, even more reboots to network equipment does not solve this problem. So iPad (already OK) my wife had the same symptoms. A little Google and look on this site of the updated support various complaints about the networks ATV4, slow speeds, etc. - and including an addition can cause the ATV4 hitting on questions to other devices that you try to use the same network. So I turned off the ATV4 and ' hey presto' the phone that don't would not connect worked immediately, iPad & other devices connect and can access the internet + LAN in quick as they did previously.

Now, of course, this probably isn't a big problem for everyone (otherwise this forum would be full of only those complaints), but I can only conclude that the Apple TV 4 (9.0.1) is at fault. If I just keep the same and pop my old ATV3 instead I get NO such problems.

That's all very boring, because I also bought a second ATV4 as a Christmas gift for one of my sons. Is it really £300 + in the sewers?

The other people in this community, see some or all of these questions? Permanently or intermittently? Has anyone received all responses support who can help me? I will of course follow up with Apple myself.

Now, of course, this probably isn't a big problem for everyone (otherwise this forum would be full of only those complaints), but I can only conclude that the Apple TV 4 (9.0.1) is at fault. If I just keep the same and pop my old ATV3 instead I get NO such problems.

That's right, that is not a problem for the vast majority of users, in fact I'll go far as to say that I only saw one or two messages with 'Similar' issues. May I suggest you try in another place (maybe a friends or preferably to an Apple store), I'm inclined to think you will find it works perfectly, if it isn't taking it back for a replacement.

Tags: Apple TV

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