New cartridge loaded but not recognized

HP Officejet Pro 8000 A809 Series - I installed a new magenta cartridge but it is not recognized in the diagnoses.  Any ideas?

The steps in this troubleshooting page can help.

Tags: HP Printers

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    Hello pamelafromsonora,

    Thank you for using communities of Apple Support.

    According to your post, I see that your new iPod nano is not recognized by iTunes on your Windows PC, and you cannot scroll through the settings of the clock on your iPod. I know how it is important to ensure that you can connect your iPod to your computer/iTunes and use all the features. I'll be more than happy to help you with this.

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    1. Make sure that you have the latest version of iTunes that works with your computer.
    2. Check that you have the latest version of the software on your Mac or your Windows PC.
    3. Make sure that your device is turned on.
    4. If you see a trust this computer alert, unlock your device and press trust. If you still see the alert, you may need to reset your lockdown folder.
    5. Unplug all accessories USB from your computer except for your device. Try every USB port to see if it works. Then try another USB Apple cable.
    6. Restart your computer and your iPhone, iPad or iPod.
    7. To see if your device needs service, try another computer. If you have the same problem again, contact The Apple support.

    If you are using a Windows PC

    1. Open Device Manager by following the steps for the version of Windows that you have:
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      • Windows 8: loose in the right edge of the screen. Press search and enter the Manager devices, and then click Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.

      • Windows 7: click on > Control Panel > system and Maintenance > Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
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    The pilot and
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    A down arrow
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    Exclamation or
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    You don't see symbols next to the Apple Mobile Device USB Driver

    If you do not see , , or of the Apple Mobile Device USB Driver, look for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple technical support.

    You see an arrow down

    If you see next to the Apple Mobile Device USB Driver, the driver with the right mouse button and choose enable from the context menu. Then if you still need help, contact contact Apple technical support.

    You see an exclamation point or question mark

    If you see or the Apple Mobile Device USB Driver, right click on the entry, then manually update the Apple Mobile Device USB driver.

    You do not see the Apple Mobile Device USB Driver

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    2. Save a screenshot by pressing the Home button and sleep/wake button of the device button at the same time. The screen should Flash briefly.
    3. Reconnect your device to your computer.
    4. If you see one of these sections in the Device Manager, expand them:
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      • Other devices

      • Portable devices

      • USB Bus controllers

    Now, locate the entry that recognizes the device as a camera. You should see 'Apple IPhone', 'Apple iPad' or 'Apple iPod '. Right-click the device entry, and then manually update the Apple Mobile Device USB driver.

    If a single unknown device appears, follow these steps:

    1. Right click on the unknown device entry.
    2. Choose Properties from the context menu, and then click the Details tab.
    3. In the drop-down menu, select hardware IDS.
    4. If the ID begins with something other than USB\VID_0000 & PID_0000, go into the Device Manager and right click on the entry for device unknown, and then manually update the Apple Mobile Device USB driver.
    5. If the ID begins with USB\VID_0000 & PID_0000, then follow the remaining steps.
    6. Unplug the unit and remove all the USB devices on the computer.
    7. Shut down the computer, and then turn it back on.
    8. Reconnect the device, tests of each USB port for about 30 seconds to see if the device is recognized.
    9. Test with a different, checked 30-pins-USB or the lightning-connector-cable-USB, if they are available.

    If you still need help, contact Apple technical support.

    Manually update the Apple Mobile Device USB driver

    If one of the sections above directs you to this section, you should already have right click on an entry in the Device Manager. Now, follow these steps:

    1. Choose update driver software.
    2. Choose "Browse my computer for driver software."
    3. Choose "Let Me pick from a list of drivers for devices on my computer.
    4. Click the disk button. If this is not available, choose a category of devices such as Mobile phone or storage device, if in the list.
    5. Click Next. You should see the disk button.
    6. Click Browse and navigate to C:\Program Files\Common Apple Mobile Device Support\Drivers.
    7. Double-click the file "usbaapl. If you have a 64-bit version of Windows, this file will be called "usbaapl64". If you do not see here "usbaapl64" is not a Drivers folder, look in C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers.
    8. In the disc window, click Open, and then click Next and then click Finish.
    9. Windows installs the driver. If a message indicates that the software that you install "not passed the Windows Logo test", click on continue. You can get help with other common errors and the error code numbers in this Microsoft article.
    10. Open iTunes to make sure that iTunes recognizes your device. If not, Restart the Apple Mobile Device Service.

    Best regards.

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    > But the drive works. If I put a CD in, you can hear how he turns upward.

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    If you have already tried to uninstall iTunes, you are probably not completely remove iTunes and software components.  This Apple document lists the components of the installation of iTunes and the precise order to uninstall

    Remove and reinstall iTunes and software for Windows 7 and later versions - Apple Support components

    Then, reinstall the latest version if iTunes

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