New computer falls down all videos
My computer is new and it keeps crashing when watching videos online, no viruses, checked that, besides it is new, it's a malfuntion software. something to do with the minidump for video. I took it to where I bought and the computer scientist they wiped it everthing and started around, get it home yesterday and there it was again. so, it sounds like all he others here have the same problem, need a Microsoft fix it please. Thank you D
Hello
1. What is the number of brand and model of the computer?
2 you get an error message before the computer crashes?
3 - is the computer crash when you look at online video or videos saved on the computer?
Check the detailed error Event Viewer logs.
Open event viewer
http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer
What are the information in event logs? (Event Viewer)
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer
He may want to know:
How read partial memory dump files that Windows creates for debugging
http://support.Microsoft.com/kb/315263
Step 1: disconnect any external devices (printers, scanner, USB (universal serial bus) readers, etc...) Except the keyboard and mouse and then start. A test to see if the problem persists
If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue. Then get any drivers\software update for the device.
Step 2: Put the computer to boot and see if the problem still occurs
Activate the clean boot, refer to step 1 in the link below:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.
Continue with the remaining steps to pin-point on the third party service.
Note: After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software
Important: n ' forget to place the computer to a normal startup, follow step 7 of article.
Tags: Windows
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