New Dell Inspiron less than a year... DVD RW Optiarc AD-7560 s problems

I start having reading problems after almost 2 months of purchase, I was on a trip abroad. I figured out, I need a DVD/CD cleaner but could not find one so stop using the device until I receive a product cleaning.

In the meantime, I did a checkup before and after that showed an error with the blue beam if I remember correctly. When at home got the CD/cleaner and run several times there worked, used a second vacuum older that worked well as well first cleaner was an audio CD 5 titles trac 1 was well without error track 2 was from difficulty taking more time as if the unit is to try again and again to read and then 3 to 5 would go fast or sometimes that he was jumping to Track5 immediately indicating the cleaning process was done with success! The other cleaner was a DVD cleaner and would conduct a review on the quality sound and photo quality, the two went like a breeze, crushed the diagnostic pre-post that reported errors with DVD and no errors, also downloaded all updates recommended and installed, including a ROXIO creator who worked well and revealed details of the DVD I had reading problems of their.

Now I run the backup vista, as recommended by Dell and Microsoft it detected the need to back up my files for 3 DVD blank started the 1st DVD backup, no problem, the second time and had to re-run it invited to the 3rd DVD and this FAILURE as all of a sudden you have a windows error [ROXIO burner stopped working] is looking for a solution and the solution never found!

Since DVD so can not read or write, he keeps trying for ever, and some message [ROXIO...] shows I repair and uninstalled all Roxio update but still problems, suggestions?

PS You forgot to do you know system runs under Vista SP2

Thank you

Hello

You have had problems because the machine had 2 months and you have not done anything. Thank you you were on a trip abroad but, seriously, I would have been at Dell like a Cannonball. If the postdated cleaner shows a blue beam error then it is possible that the laser is not aligned and nothing you can do to fix this. DVD RW must look professional and that your machine is still under warranty then I would contact Dell.

John Barnett MVP: Windows XP Expert associated with: Windows Desktop Experience: Web: http://www.winuser.co.uk ; Web: http://xphelpandsupport.mvps.org ; Web: http://vistasupport.mvps.org ; Web: http://www.silversurfer-guide.com

Tags: Windows

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