New Dell Latitude 3540 with Windows 7 Professional, which stops unexpectedly.

When Windows 7 stops without warning I have to restart even if the protection of the system is checked for an automatic restart.

When I reboot I get the black screen asking if I want to start in safe mode, because Windows was not shut down properly.  I usually start it in normal mode and it works very well.

This occurs on average about once every three to four weeks and can be at any time, that is to say that I might be in Outlook, Word or surf the net, etc..  I do not make any game.

Can you help me

Hello

Thank you our writing about Microsoft Community.

There are various reasons that can lead to random the computer stop. Heating, hardware problems and an outdated version of the BIOS are some of the main culprit.

I would ask allows you to check if the computer is getting overheated while it shuts down.

To check for hardware problems, I would recommend that you run Dell Hardware Diagnostic tool.

For more information on Dell Hardware Diagnostic tool, please see the link below.

Dell Hardware Diagnostic tool

Obsolete BIOS can also cause computer to stop randomly, depending on the version of Windows installed on your computer, please download and install the latest firmware of the BIOS from the link provided below.

http://www.Dell.com/support/home/us/en/19/product-support/product/latitude-3540-laptop/warranty

Note:

BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

Please let us know the State of the question, so that we can help you further.

Tags: Windows

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