New HP AIO Envy23se will not start and will not restore

Windows 8.1

well worked yesterday

He was arrested last night

today on commissioning, the logo get the HP and nothing but a blue screen [I know]...

the drive light flashes like a certain activity, but no response with the mouse or keyboard

After several reboots, unplug, restart, I got to an option to perform the restore, I tried several restore points and get error message may not restore

What then - is it a virus? It is running mcafee [all my other pc to run norton and no problem there... hmm]

help... .this machine is 2 months old.

Hi jdd99,

Please try these two steps, if they don't work, I'll post the link on how to call the HP technical support, because this is a very new computer.

1. try to boot in SafeMode if possible: http://windows.microsoft.com/en-CA/windows-8/windows-startup-settings-including-safe-mode

2 update the PC: http://windows.microsoft.com/en-ca/windows-8/restore-refresh-reset-pc as described in the Microsoft steps below:

Refresh your PC without affecting your files

If your PC does not perform as in the past, and you don't know why, you can refresh your PC without delete all of your personal files or change your settings.

Note

  • If you have upgraded your PC from Windows 8 to 8.1 of Windows and your PC has a partition recovery from Windows 8, refresh your PC will restore Windows 8. You must upgrade to Windows 8.1 once the update is complete.

Tags: HP Desktops

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  • New Acer desktop PC does not start

    Original title: Please help! New Acer desktop PC does not start and the Acer Support is useless! 

    Have desktop Acer running Vista.  When turning the power on, screen stops at a black screen with "American Megatrends" and "press Delete to enter Setup or F12 for BBS Popup.  Bed features but cold stops at Auto detecting USB storage devices.  Have you tried typing Delete on startup and F12 also.  Also tried F8 and F10 control.  Nothing seems to work.  Sometimes when I hit Delete or F12 at the power, subsequently will pass on their corresponding monitors but it takes literally hours sometimes.  I downloaded a Vista Recovery of Neotech and tried to have the start of the DVD system, but obviously, it didn't work.  Had the same problems when I had to restart.  Please help had only 1 month, is going to launch windows soon!

    Hello

    You have serious hardware problems and need to file a complaint with Acer.

    Good luck.
    Rob - bicycle - Mark Twain said it is good.

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