New installation SOUL 2014 - can not "Tail" of first of SOUL
I just installed new applications of 2014 today. Whenever I try to export media by sending SOUL it never do here. The launch of the app, but the work never show up in the queue. This process has worked well for me with the CC first/SOUL apps up to this new facility. Also, if I queue a file when checking "Match sequence settings", it works as expected. And if I export directly the first export settings dialog, it works very well for custom (such as quicktime/h.264) settings. But I can't do it with SOUL.
Don't know if it's an installation problem or related to the permissions problem I had when first installing (had to change the permission settings in the folder Application Support/Adobe.
Please help if you can. Thank you.
In addition, a phone call from tech support did the trick. The person on the phone had me remove the old prefs folder and start with a completely new. Who did the trick. He said that it was probably a problem with the dynamic link manager and permissions.
Tags: Adobe Media Encoder
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