New laptop a brick?

I bought a HP Envy 15-q210TX on 8 August 2015 and spashed kid last week a friend a little juice of the Cup who landed on the keyboard before I could take a towel, my laptop turns off suddenly and I couldn't feed him since.

After calling the store I bought it at and HP support, repair it will cost $1543,09, which is more that I bought it for.  I again using my child of 5 years old but still usable Sony Vaio.

I swear there's a sign upward on HPs SG 50 promotions, one of them, including an extended warranty with included accident coverage at the time.  Yes, I went to a place of redemption in the Orchard Central and she bought after you bought the laptop.  Nobody seems to know what I'm talking about.  I also never got my free T-shirt of 50 SG either even if I went to the website, www.hp.com.sg/window10 to save and collect, but that's another story.

Did I just spend $1400 for a brick?  Someone at - it suggestions on what I can do use?  I'm really really sad feeling about it now, because I paid for a subscription to Norton that was already loaded on your laptop and you import things on it like my completed tax forms.

Seems the service and support is a bit different to Singapore.  In the United States for comparison, I could have gone to any Costco and exchanged for a new laptop, no questions asked.   Everyone I spoke so far, does not seem to be compassionate about my situation and were not able to guide me on what other options there except to pay the exorbitant amount for repair.   I hope someone HP reads these forums and can do something about it.

Thanks for any help or advice you can give.

Advertisement

@sad- panda

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
Thank you for visiting the Forum from HP Support.

Tags: Notebooks

Similar Questions

  • New laptop password AC power to the battery when you play a game.

    I got an IdeaPad P580 (i7, HDD 750 GB, 8 GB of ram, nvidia gt 630 m) a few weeks ago. A week ago I started having this problem where whenever I play a game, he's going off the AC power and the battery or vacillates between the two.

    He did this in Grand Theft Auto IV, Fallout: New Vegas and same Minecraft. Sometimes even outside of the games, but this is rare. After closing a game once, he would be off AC for a few seconds every time I opened a new tab in my browser!

    It doesn't matter what mode of energy that I use. The latest graphics drivers are installed. No matter if I use the Nvidia card or disable it in the bios and use the integrated Intel graphics card. I have tried everything I can think; I plugged the AC adapter into a wall directly instead of a surge protector, etc..

    When the laptop is, there are three lights on the front under the touchpad. The two left are usually, but sometimes when it produces in the Middle it turns red.

    If I remove the battery and just use the AC, the laptop just shut off after a second or two in the real game.

    Someone at - it ideas? Nothing at all, even if you think it's a long shot. It of frustrating to buy a new laptop and then happen, especially since the problem with my old laptop has been playing games would cut (which was overheated, which appears not to be as it is not hot).

    Hmm. you have no overclock your right to gt630?

    cutting like that usually means not enough power is supplied by the power brick, or the connection is loose.

    How many watts is the power brick?

    If the power is firmly connected, first thing to do is call lenovo and ask them to send you a new power brick.

    If the problem persists, you may have a bad mother power connector. It could be opening itself, or the connector on the motherboard.

    How many times you plug and unplug the power cord? and you do it with force? If you are not sweet, the brackets that hold the power port may crack.

  • To Mac Mail new laptop computer

    Hello

    Just got a new Macbook Pro and try to establish a new as a new laptop so don't want to use the wizard to migrate my old Macbook pro (running El Captain). I followed the instructions here https://discussions.apple.com/thread/7046452?searchText=moving%20mac%20mail and here http://www.macinstruct.com/node/183

    When I start mac mail after this passage, he doesn't see that my iCloud account others 5 accounts (mixture of gmail, imap and exchange). Any ideas why or what I did wrong?

    Thank you

    Instead of trying to make a difference, why not just recreate each e-mail account and use your credentials. IMAP and Exchange accounts should repopulate themselves as they were since emails are not stored locally.

  • I have sync firefox on old laptop checked how do to the new laptop

    I followed the instructions and sync old laptop and it is checked... now, I opened the new laptop, Open firefox and where do I go from here... Thank you

    Enter ' subject: accounts? action signin ="in the URL bar, fill in the fields and click"Sign in. "

  • How can I migrate my profile Thunderbird XPSP3 (old laptop) to MS7x64 (new laptop)?

    I find my Thunderbird profiles on XP laptop but I can not find my Thunderbird profiles on the laptop of 64 x 7 Ms.

    on your new laptop.

    Menu (alt + H) help > troubleshooting information

    Press the button view profile.

    The Explorer is in your profile folder. (Make sure Thunderbird is closed before copying anything).

  • I get «File, edit,...» "on my new laptop. Help please

    I can't get "File, editing, display, history, bookmarks, tools or help" on my new laptop Windows 8.1. Thanx.

    By default the menu bar is hidden and can be revealed with the ALT key .
    Right click on an empty spot on the Tabstrip control and select menu bar, to show all the time.

  • Properly installed Firefox on my new laptop, transferred to folders, etc. I can't find a British English Dictionary for download in version 31.1.

    Properly installed Firefox on my new laptop, transferred to folders, etc. I can't find a British English Dictionary for download in version 31.1, running on Windows 8. help plese.

    cjoldvet said

    Thank you again once, but, sorry, where to drop the xpi file, please?

    On firefox tabs. If for any reason any that does not work, open the addons tab (type Subject: addons in the address bar and press on enter) and drag-and - drop on the extensions Panel...

    Hope that helps...

  • iTunes does not support Windows 10 modern watches over tablets and newer laptops

    Hello.

    Since Windows 8, there is a new mode called available standby connected standby (Windows 8), InstantGo (Windows 8.1) or modern (Windows 10) from the previous day.

    Tablets with Windows and newer laptops use modern sleep every time instead of old standby mode when firstly, it turns off the screen and after a while CPU turnes off (S3 mode AFAIK).

    Computer works now similar to a phone in a Pocket, you can listen to music or get a call (Skype).

    Here is the description for developers on Miscrosoft MSDN: https://msdn.microsoft.com/en-us/library/windows/hardware/mt282515.aspx

    Developers need to make their applications compatible with a modern Eve, otherwise application does not work while the unit is in standby modern.

    There is a Microsoft Groove app installed music on my book of Surface with 10 Windows, he can play DRM iTunes media, and continues to play when the screen turns off.

    12.4.1.6 iTunes seems to be incompatible legacy applications because it stops to play my music if I let laptop intact for 5 minutes.

    I tried to explain this to a phone Apple support, but they told me that this isn't a problem with iTunes but Windows and I need to get in touch with Microsoft instead of Apple.

    I can't use my subscription Apple same music in music Groove as a solution because it is unable to read the DRM from iTunes m4p files, of course it can not directly access cloud Apple music too.

    Is it possible to transmit this information to Apple?

    I don't understand why Apple let iTunes must be installed on Windows 8 + because actually it works terrible.

    For example, it can not switch audio speakers headphones and vice versa (while other applications that correctly), there are also some problems of video output, sometimes also the iTunes window receive a second bar tiny minimize / closing maximise controls, also the search field sometimes loose the keyboard input.

    Developers need to make their applications compatible with a modern Eve, otherwise application does not work while the unit is in standby modern...

    I tried to explain this to a phone Apple support, but they told me that this isn't a problem with iTunes but Windows and I need to get in touch with Microsoft instead of Apple...

    Is it possible to transmit this information to Apple?

    Oleg,

    Support staff does not normally deal in development issues, so it is quite likely that simply, they did not understand the question.  To report it directly to Apple, use the comments link:

    http://www.Apple.com/feedback/itunesapp.html

    When you send feedback, try to be as clear and objective as possible.

    iTunes has a huge population of Windows users, so I don't know that apple is interested.

  • How can I transfer my ipod touch 6.1.6 for a new laptop

    Help. I have an ipod touch with 6.1.6 on it. I bought a new laptop and transfer all my files on it and installed itunes. I have authorized the laptop and all my files are there, but when I connect my ipod touch nothing happens. I can see that the new itunes is 12. something. How can I get my ipod to sync on the new laptop?

    Spent ages trying to fix this on my own and any help would be highly appreciated.

    Hi, this article should help you If iTunes does not your iPad, iPhone or iPod - Apple Support

  • I just bought a new laptop, the day of set-aside accidentally bump my classmate in my camera and it fell to the ground, got brocken screen, what will I do?

    I just bought a new laptop, mac pro 13 Inc. with retina book model no A1502, exactly on the day set-aside, it broke because my classmate accidentally jostled and he fell to the ground, the screen had a crack, I went to the store to ask for help, they just said to buy a new I felt so bad, what should I do?

    There should be a possibility outside replacement in the event of accidental damage warranty. Go to this store and ask them if there is any chance to get out of warranty repair.

  • I downloaded iTunes on a new laptop computer and he allowed. First of a süden, I can't sync my iPhone 6. What can I do?

    I downloaded iTunes on a new laptop computer and he allowed. All of a sudden, I can't sync my iPhone 6. What can I do?

    If your iOS device does not appear in iTunes, try the following:

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Bus USB Controllers > Apple Mobile Device USB Driver.
      It is also possible that the device may appear under imaging devices, portable devices or other devices or as a device USB of MTB.
    4. Right-click and select software update of the driver...
    5. Click Browse my computer for driver software
    6. Go to C:\Program Files\Common Apple Mobile Device Support\Drivers or
      C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers
    7. Click on let me pick from a list of drivers for devices on my computer
    8. Click on Apple Mobile Device USB Driver
    9. Click Next, then close and exit the Device Manager

    To step 3 above, open the Device Manager. Expand one of the articles that are listed.

    • USB Bus controllers
    • Imaging devices
    • Portable devices
    • Other devices

    Plug in the appliance. You should hear the telltale Windows sound device connection and a Division must acquire a new entry. This should be your device. It cannot be labelled properly at this point. If you do not hear a suspicious noise cable damaged.

    Or try If iTunes does not your iPad, iPhone or iPod - Apple Support Apple version of the above opinion.

    If not try a complete tear down and rebuild iTunes in accordance with the resolution of the problems with iTunes for Windows updates. 64-bit users might also try the build replacing iTunes for Windows (64-bit-for older video cards) which is sometimes a useful workaround.

    Or try to go back to the last version of iTunes that has worked for you. See the programs installation of iTunes to download links. If you roll back to 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you will also need restore the database of the library in the manner described in the empty/corrupted after upgrade/crash iTunes library. The tip makes suggestions to reintroduce recent purchases, so at worst, you lose a few meters or a newly created playlist.

    TT2

  • I'm interested in Thunderbird for my new laptop Windows 8. Is there a provision is to import contacts or .pst files?

    I'm interested in Thunderbird for my new laptop Windows 8. Is there a provision is to import contacts or .pst files?

    This support forum is currently for questions about Firefox, Firefox for Android and BONES of Firefox. See guidelines and rules of the Forum: messages in the Firefox support forum must be either questions about using Firefox or answers to these questions. Users who post on something other than Firefox support will be directed to an alternative discussion place (ex: mozillaZine) if necessary.

    Your question is about Mozilla Thunderbird for your laptop Windows 8. If you need more help please visit the site of Thunderbird helps https://support.mozillamessaging.com
    (see Community assistance for additional support options).

  • For 2 weeks, I could not use sync & it is said that the server maintenance is underway will automatically resume; need to transfer the story of a new laptop

    For about 2 weeks, I've been unable to use sync. I get a message that says the server maintenance is underway and will automatically resume. How long will the interview last? I have urgent need to transfer my story to a new laptop and the one I'm currently back. My deadline is tomorrow that I have run out of time to complete this process

    In case you can not Sync works for you before you need to activate in this old laptop, you must backup your Firefox data to a USB key or other support.

    https://support.Mozilla.org/en-us/KB/back-and-restore-information-Firefox-profiles

    When it comes to your bookmarks on this old laptop, you must export your bookmarks to an HTML file so that you have a file that can be imported and merged with the all new bookmarks that you may be saved on the new laptop.

    https://support.Mozilla.org/en-us/KB/export-Firefox-bookmarks-to-backup-or-transfer

  • I use FF 20.0.1. How can I move my favorite and parameters fron a laptop with Win 7 on a new laptop with Win 8. I can't find appdata on the Win 8 PC 8

    I want to use Firefox on my desktop Win 8. I want to spend my favorites, settings and the modules to a new laptop from my old Win 7 machine Win8. I know how to do with machines Win 7 by moving my profile. I can't find appdata on the Win 8 PC to move the profile for.

    I also want to do the same with Thunderbird.

    See also:

  • I have a new laptop and that you have installed latest Firefox and none can not get in Google Mail - Guard forces me to re-register I can access with other browsers

    I used Firefox fortunately so when | I bought a new laptop, I installed the latest Firefox. However, I cannot now access my Google mail - when I type in "gmail" or "www.gmail" or any other variants that normally pass me at the stage of password, I get a screen of google requires me to register (although I am still registered). When I do the same thing with a different browser - for example Internet Explorer - I have the same access to the google password screen as before. If I try to re register, of course, it tells me that there is already a user with this username! Is this a Firefox problem? Thank you

    Hello

    Many issues of the site can be caused by corrupted cookies or cache. To try to solve these problems, the first step is to clear cookies and cache.
    Note: This will be you temporarily disconnect all sites, you're connected to.
    To clear the cache and cookies to do the following:

    1. Go to Firefox > history > clear recent history or (if no Firefox button is displayed) go to tools > clear recent history.
    2. Under "Time range to clear", select "all".
    3. Now, click the arrow next to details to toggle the active details list.
    4. In the list of details, see the Cache and Cookies and uncheck everything.
    5. Now click the clear now button.

    More information can be found in article to clear your cache, history, and other personal information in Firefox .

    _________________________________________________________________________________

    Try Firefox Safe mode to see if the problem goes away. Safe mode is a troubleshooting mode, which disables most of the modules.

    (If you use it, switch to the default theme).

    • You can open Firefox 4.0 + in Safe Mode holding the key SHIFT key when you open the desktop Firefox or shortcut in the start menu.
    • Or open the Help menu and click on the restart with the disabled... modules menu item while Firefox is running.

    Once you get the pop-up, simply select "" boot mode safe. "

    If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. To do this, please follow article Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems .

    To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

    When find you what is causing your problems, please let us know. It might help others who have the same problem.

    Thank you.

Maybe you are looking for