New laptop unable to connect to the Internet. Help

Hello world.
I just got a new computer hp laptop but it is impossible to connect to the Internet. Whenever I tried to connect it to my server, it says unable to connect. I tried all the possibilities I could think. I also had a printer wireless and chrome cast which is unable to connect as well, but my cell phone, laptop and portable older is able to connect again. Help, please!

The brand of the router should not make a difference. You know for sure that the router is working properly? Can you connect other devices to it and make it work properly? It may well be that the router is the question. If you hire someone like AT & T router, you may need to call them, there may be a necessary service that only they can fix. Go ahead and give me the model number of the router, will see if I can find something...

Have you gotten to the point where you entered the security keys in your devices? If so, it reduces some of what we would have to do.

Try resetting your devices. Go ahead and turn off your laptop. Then unplug your router for about 30 or more. Use it to back in wait for all lights to turn green. Once your router is ready, start your laptop up. Refreshing devices as is sometimes necessary after making any changes to the network settings.

Sorry for all the running around... network problems can sometimes be difficult to understand.

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