New panoramic monitor giving aspect problems

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  Randy Ruttger

  Thanks for the follow-up.

  Missing in this equation are the Premiere Elements version you were using and the operating system on which it is running. But...

  The Act is accomplished. But... Up to now, and after that you went ahead and moved to version 12, we now learn what Premiere Elements version you were using. We don't yet know the operating system involved.

  You said first Elements 10. First 10 Elements is affected by a problem serious display known if the computer uses an NVIDIA GeForce video/graphics card card. In this issue, the only cure is to roll back the version of the driver about may 2013. The description of the problem and how to make the rear roller are described in one of the messages at the top of this forum. What video/graphics card your computer use?

  On another front, Adobe will release a new version of Premiere Elements any day now. Not one, but Adobe knows the function defined for the new version. This type of information is announced at the time of the release of the new version.

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  1 roll back the version of the NVIDIA GeForce driver for all may 2013 if possible (Windows 8 or 8.1 64 bit, maybe not possible)

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• LR CC works fine on my laptop but hangs when I connect a new external monitor

  LR CC big short on my laptop with or without the option enable the GPU.

  Last week, I bought an ASUS 24 "PA248Q monitor.  When I connect the external monitor and get all the settings to extend the screen everything works fine EXCEPT Lightroom.  When I run LR, I see the splash screen and the screen on the new monitor then turn a solid color (it seems that any color except the classic blue screen of death).  At this point, my laptop is completely locked.  No pointer, Ctrl-alt-delete.  I have to power down.

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  Help, please.  I'm out of ideas.  I have a ticket open to ASUS, but so far their dose was to reset the screen and it does not solve the problem of crash.

  Thank you

  Craig

  Here is my info from LR:

  Version of Lightroom: CC 2015.0.1 [1018573]

  License: Creative Cloud

  Operating system: Windows 7 Edition Home Premium

  Version: 6.1 [7601]

  Application architecture: x 64

  System architecture: x 64

  Number of logical processors: 8

  Processor speed: 2.1 GHz

  Built-in memory: 8086,1 MB

  Real memory for Lightroom: 8086,1 MB

  Real memory used by Lightroom: 612,6 MB (7.5%)

  Virtual memory used by Lightroom: 578,5 MB

  Memory cache size: 60.7 MB

  Maximum thread count used by Camera Raw: 4

  Camera Raw SIMD optimization: SSE2, AVX

  System DPI setting: 96 DPI

  Composition of the Bureau enabled: Yes

  Exhibition: 1) 1366 x 768

  Entry types: Multitouch: no, built-in touch: no, built-in pen: Yes, touch external: no, external pen: Yes, keyboard: No.

  Graphic processor News:

  Check the supported OpenGL: failed

  Seller:

  Version:

  Rendering engine:

  LanguageVersion:

  GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (size = 16, minimum = 48)

  GL_MAX_COMBINED_UNIFORM_BLOCKS (real = 24, minimum = 36)

  GL_MAX_FRAGMENT_INPUT_COMPONENTS (size = 8, minimum = 128)

  The application folder: C:\Program Files\Adobe\Adobe Lightroom

  Library path: C:\Users\Craig Mullenbach\Pictures\Lightroom\Lightroom Catalog.lrcat

  Settings folder: C:\Users\Craig Mullenbach\AppData\Roaming\Adobe\Lightroom

  Plugins installed:

  (1) Behance

  (2) substantive canon Plugin

  (3) Facebook

  (4) Flickr

  (5) HDR Efex Pro 2

  (6) home Plugin Leica

  (7) attachment Plugin Nikon

  Config.LUA flags: None

  Update Kit: Adobe Camera Raw to Lightroom 6.0 9.0 (build 1014445)

  Update Toolkit: book Module 6.0 (build 1014445)

  Update Kit: develop Module 6.0 (build 1014445)

  Toolbox update: Import Module 6.0 (build 1014445)

  Updated Toolkit: library Module 6.0 (build 1014445)

  Update Kit: Card Module 6.0 (build 1014445)

  Update Toolkit: monitor Module 6.0 (build 1014445)

  Update Toolkit: print Module 6.0 (build 1014445)

  Update Toolkit: Slideshow Module 6.0 (build 1014445)

  Toolbox update: Module Web 6.0 (build 1014445)

  Update Kit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

  Update Kit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

  Update Kit: com.adobe.ag.Headlights 6.0 (build 1014445)

  Update Kit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

  Update Kit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

  Update Kit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.curculio 6.0 (build 1014445)

  Update Kit: com.adobe.ag.discburning 6.0 (build 1014445)

  Update Kit: com.adobe.ag.email 6.0 (build 1014445)

  Update Kit: com.adobe.ag.export 6.0 (build 1014445)

  Update Kit: com.adobe.ag.ftpclient 6.0 (build 1014445)

  Update Kit: com.adobe.ag.help 6.0 (build 1014445)

  Update Kit: com.adobe.ag.iac 6.0 (build 1014445)

  Update Kit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

  Update Kit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

  Update Kit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.sdk 6.0 (build 1014445)

  Update Kit: com.adobe.ag.sec 6.0 (build 1014445)

  Update Kit: com.adobe.ag.socket 6.0 (build 1014445)

  Update Kit: com.adobe.ag.store_provider 6.0 (build 1014445)

  Update Kit: com.adobe.ag.substrate 6.0 (build 1014445)

  Update Kit: com.adobe.ag.ui 6.0 (build 1014445)

  Update Kit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.xml 6.0 (build 1014445)

  Update Kit: com.adobe.wichitafoundation 6.0 (build 1014445)

  Map #1: Vendor: 8086

  Feature: 116

  Subsystem: 50e1028

  Review: 9

  Video memory: 64

  AudioDeviceIOBlockSize: 1024

  AudioDeviceName: Speakers (Realtek High Definition Audio)

  AudioDeviceNumberOfChannels: 2

  AudioDeviceSampleRate: 44100

  Build: not initialized

  Direct2DEnabled: false

  GPUDevice: not available

  OGLEnabled: true

  Finally I found a thread on the Dell forums.  Apparently, my Dell laptop can not display things complicated on the external monitor. Dell XPS L502X hangs when it is connected to the external monitor - general hardware - laptop - Dell Community