New printer, HP Officejet Pro 8610. Unable to get the printer added to my Windows 8.

Similar Questions

• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• HP Officejet Pro 8610: Try to install the full software concludes printer, but the IP address is the address of the router, not the printer

  I tried several times to remove printer, uninstall the drivers, reboot, reset the printer to the factory, etc. without success.  I even went into the registry and deleted the printer reference as much as I could.

  Please note I know how to connect the wireless printer and did successfully to the router with IP 192.168.1.108.   The problem is that the installer will search for a printer on the network and detects the 8610, but it appears with the IP address 192.168.1.1, which, of course, fails to install correctly.

  How can I get the dialog box to see the printer with the CORRECT IP ADDRESS?

  Well, I gave up trying to connect wireless and connected the printer with an ethernet cable.    Re-installed software that went much smoother, but still showed printer with IP router when you try to add it.   I chose "other devices" and is manually entered IP ethernet.

  Everything works now, including scanning.

  I think that the new router (for satellite internet) blocking a port that is required to complete the driver installation.   I had to add a switch to have an additional ethernet port to connect the printer.

  It was NOT a good experience.   I had a lot of practice of deleting, downloading, installation, configuration of the HP printer again and again well, therefore perhaps not all a lost cause.

• HP Officejet Pro 8610: two printers on the same remote network model will not be printed, but local will be

  I have two furniture stores that are run on a windows sbs2012. Recently, both off my all in printers are down in the same week. The first was at the location where the server is actually housed. I bought a HP Officejet 8610 and managed to put in place without problem a lot via a wired network connection. So I decided since who went to buy the same model for my remote which is also connected, but it has a wireless access point. I was not able to get anything to print from my main software called profit systems. I can get things to print to the shared remote drive. I tried uninstalling and reinstalling, but even if connected as long as administrator I get a error that reads "this operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. I put it up as both just and redirected network and it shows it as ready in the State, but after it clears the queue that nothing prints. I checked firewall settings and all with HP is checked on. I'm pretty computer but I am full of ideas. Help, please!

  So after that I lost two days of my time and more than two hours of my time of I.T. guys it came to our attention that the driver IS NOT SUPPORT this model of HP JO 8610 redirected remote office printing! HP really, really?  So we have to install the driver 8600 on the server and local computers to get things to print. Problem solved, but it's just sad that this was the problem.

• OfficeJet Pro 8610: Unable to connect 2 laptop HP Officejet Pro 8610

  I have 2 HP laptops each with Win7 (64 bit) SP1 and I'm trying to connect to the computer laptop 2nd in an OfficeJet Pro8610 to print wireless.  I tried using the CD rom and download the drivers online but I can connect this laptop to the printer.  I get to a point where the login process requires the printers claim id code but when I enter the code I got a message that this code is already in use (the other laptop is connected wireless) and in order to connect, I have to delete the other laptop.  I am at a loss here because I had both the same laptops connected to my old 6700 OfficeJet and could print without any problem installing wireless at all.

  What I'm missing here with the 8610?  Thank you

  Alkymst

  Alkymst

  The code you enter is likely to set up ePrint for the printer address.  Once this has been done it is not necessary to do it again.

  An alternative is that the laptop is connected directly to the printer with direct wireless wireless.  In this case, you will need to disconnect the laptop computer from the printer to use the other laptop.

  A better configuration would be to connect the printer to your router wither wireless or cable LAN cable.  It would give the IP address which you can find by pressing the front panel of the printer to the printer (if the printer is in mode "sleep"), then tap the wireless at the bottom of the screen.  This will bring up the LAN wireless status, where you can find the IP address of the printer.

  You should be able to set up the printer with the driver available at http://www.hp.com/go/toolsinstallation wizard.

• OfficeJet Pro 8610: Cannot scan from the document feeder

  I'm unable to scan a document using the ADF.  This has never been a problem until I recently updated my OS from Windows 7 to WIndows 10.  Nothing I found online seems to solve my particular problem.  My printer is connected to my Lenovo ThinkPad W520 computer by USB, this is what I've learned so far:

  I can print without problem.

  I can copy a document from the Board without any problems.

  I am able to copy a document using the charger, so the charger seems to be working.

  I am able to scan a document from the tray, then the scan function also seems to work.

  I checked the updates and the printer indicates that the firmware and software are up-to-date.

  What can I do to once again allow me to scan a document from the document feeder?  Your help would be much appreciated.

  Yes, under "Source", I got "Use Document Feeder so burdened" and I got the beep signaling that the document is loaded in the feeder.  So, it wasn't the problem, but I do it thanks for trying to help out.

  Fortunately, I finally found a solution, although it took a job.  I have reset the printer to its defaults, uninstalled the printer (and its drivers) from my computer, downloaded the latest HP drivers (even if the printer had stated that he was "aware" before all this effort) and reinstalled the printer from scratch.  A lot of work, but the printer works now as it did before my upgrade to Windows 10.

  While I'm not a "techie" and do not really understand why things work the way they do, I hope that my efforts may provide ideas for others who may have similar problems after upgrading to Windows 10.

• OfficeJet Pro 8610: problem to define the officejet pro 8610 mac software

  Hi, I have a problem to set up the software with easy start. For my desktop computer (Imac), it worked very well, but for my laptop (mac), it is stuck at 93.3% when downloading the necessary software... If you explain that it will be welcome. Thank you.

  Hello @Ahlmy, greetings!

  Thanks to their participation in Forums of HP! I see by your post that you encounter the problem to set up the printer on your laptop MAC 10.11. I will definitely do my best to help you.

  Please, try the steps mentioned below and check:

  • Click on the Apple menu icon and then click on System Preferences.
  • Click on printers and Scanners, print, Scan, or print and Fax.
  • Click the Add (+) button.
  • Search, then select the name of your printer in the Printers list, and then click Add to add your printer.
  • Click on print to help... and then select the name of your printer (default "Airprint" would be selected)
  • Now try printing.

  These measures should be the case, I would like to know the results

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet Pro 8610: Margin moved to the right during the copy of document on HP Officejet Pro 8610

  When you copy a document via the ADF or the glass, the margin on the copy is moved to the right compared to the original.

  I checked to make sure that my driver/firmware is updated and reinstalled just to be sure, I did a hard reset, checked to make sure there is no jammed paper, clean the rolls of paper and rolls and aligned the print head. Copy will be moved to the right approximately 3/8 "compared to the original.

  The printer is around the age of 5 months and he just started this about 4-5 days ago. It was not something done that I know to start doing this. I have tried everything I have seen suggested and am late know what I can do--for any help or suggestions would be greatly appreciated!

  Hey 3star8,

  I would say your best bet at this point would be calling HP directly to solve this problem. It seems to me that the problem is that phone support an internal hardware problem of HP may place an order with printer replacement with you under the printer warranty. If you have problems with the replacement, let me know.

  Good luck!

• HP Officejet Pro 8610: HP 8610 - check printing order

  HE CAN NOT FIND 'SWITCHES' TO CHANGE THE PRINTING ORDER.

  Control Panel

  ... Devices and printers

  ... right click on the printer icon

  ......... Printer preferences

  NO option to change the order of printing on any tab

  QuickBooks Pro

  ... File

  ...... Printer installation

  ......... SHAPE: Check/cheque

  ............ Options

  NO option to change the order of printing on any tab

  This option existed.  What has changed?

  Deskjet 6980 driver is compatible with the Officejet Pro 8600 series (including the 8610) and provides the order of the pages, but also of the other missing features of the Officejet Pro driver 8610 including:

  • Order of pages
  • Resizing options, including the page scaling in percent or adjust.
  • County of copy (with Assembly option)
  • Image mirror (for printing T-Shirt transfer or stickers)
  • Watermarks
  • Tip of color (the color, Saturation and brightness, the individual sliders for CMYK tone)
  • Overspray
  • Drying time

  The Deskjet 6980 driver can be installed as follows (the instructions are for Windows 7, other versions would be similar): file devices and printers, click with the right button on the Officejet 8600, select Advanced, new driver, Next, properties of the printer, Windows Update, wait a while for the page to refresh, and then select the driver HP Deskjet 6980 (HP), OK.  It may be desirable to change the name back to Officejet Pro 8610: right click on the printer, the printer, the general properties, type the name of the desired printer, apply.  While, it may be necessary to activate the duplexer: click the device settings tab, set the duplex unit installed, apply, OK.

  Install another printer driver will have no effect on scanning applications.

• HP Officejet Pro 8610: IMPOSSIBLE to PRINT GMAIL WITH NEWLY INSTALLED HP OFFICEJET PRO 8610 wireless

  All documents from my computer of fine print using the 8610 wireless.

  However, if I try to print any GMAILs, nothing happens.  I checked I have the selected 8610 as default printer and the printer has the correct documents ready, but nothing happens.

  OK, let's check how Chrome is set up to print.  (I also have a 8610 and easily print chrome!)

  Open any page.  Either type CTRL-P or open the Menu and select 'print '.  Another page should open with the printing options.  What do you see?  Your printer to display by default, or "Save as PDF" by default?

  Look at the field "Destination".  Just to make sure that you have selected the right printer, click on the "Edit" button, then see "Local Destinations".  Click on the "Manage" link to see all available printers.

  Remember that the right pair has been selected.  Mine shows that "HP Officejet Pro 8610 (network)" and has the green check by default.

  Something is not right to install in Chrome.  Worst case, we can uninstall/reinstall Chrome it!

  WyreNut

• OfficeJet 8610: HP OfficeJet Pro 8610

  Hello. I have a HP OfficeJet Pro 8610. I replaced the black cartridge because it said that the black ink has run out. After replacing the black ink cartridge, I was not yet able to print because the following error is that the cyan ink cartridge is exhausted. It's a little weird because before I replaced the black ink cartridge, ink color were very good, but after replacing the black cartridge, cyan ink cartridge suddenly runs. I hope you can help me.

  Hello

  Thank you for using the forum.

  Have you tried to replace the Cyan cartridge? It may not is that black is exhausted, cyan near depletion so and so this message.

  Hope that helps.

• printer hp officejet pro 8610: new HP Officejet Pro 8610 Plus router network setting locked by admin impossible to reconfigure

  need to change the network settings on officejet pro 8610 more printer but locked by admin settings. Also, I have printed the network configuration page but could not open http://192.168.223.1with browser, connection has expired.  Help, please.

  Hi kimvb,

  Thanks for joining the forum to Support HP for a solution to your problem.

  I understand that you have a HP Officejet Pro 8610 e-all-in-one printer you need to change the network settings on but you can't because it has locked by admin and also, you can not access the Servicer (EWS) Web embedded with the IP address of the printer. I would like to help with that.

  There is a stain on the integrated Web server that you can join the admin settings, but if you are unable to access the built-in Web server with the IP address of the printer there is another way may work around this problem.

  I'll send you a (PM) private Message with reset information that can help. If you are unsure how to check your PMs, click here.

  Please click the "accept as Solution" and the "thumbs up" button up on top of my first response above and other similar issues may find the easiest solution.

• OfficeJet Pro 8610: Times New Roman fonts will print on HP Officejet Pro 8610

  My new HP Officejet Pro 8610 not print documents, spreadsheets or test pages to printer containing the font Times New Roman (of any size).  It does not have a job in the print queue.  In Excel, I get the error message "Generic_2_Q294552".

  My configuration: computer a HP Pavilion Elite NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5 L, HP 1310 PCS and HP D4360 all print do it very well.

  My new printer: HP Officejet Pro 8610, FDP1CN1502AR firmware revision, connected via a USB cable.  [Also connected via a cable to cable modem ethernet.]

  What I've done so far to help out the last 3 days: reinstalled printer (3 times), the most recent today with a published installer today. restarted the printer; restarted the computer after every significant change; updated the firmware in the printer; tried two different USB cables; tried to print fonts in Microsoft Word 7, Microsoft Excel 7 and directly from the font file; Reinstall the fonts Times New Roman of backup; visited the forums and tried all the solutions I have for any similar problem; tried the winprint, hpzppw71 and hpzpplhn print processors with RAW and NT EMF 1,008 formats data types; found and fixed all the problems I have found with all hardware and software, as well as to the latest updated version of the software.

  Finally, I seem to have problem solved for me.

  First of all, a few comments, just for the record:

  -in the affected user accounts, "Print Test Page" fails in the printer properties, but HP printer & Scanner doctor said that everything is okay, and printing test page without any problems

  -newly created user accouts working fine

  In the end, I recognized that my user accounts have a default TEMP variable: I redirect to the HARD drive to avoid piercing main SSD drive for temporary files. Setting permissions on this directory to the user everyone "Full control" (not only 'Edit'!) does the job: printer starts to print correctly. Phew!

  I hope that this helps you, Tom and others get this problem!

• OfficeJet Pro 8610: print legal size document

  Is it possible to print a document on legal size paper on the Officejet Pro 8610 printer?  If so, how can I do or where can I find instructions?  I need to print an excel document and may take up to print, but do not know how to load the paper.  The tray is too small.

  @jaztenor

  Theuser's Guide (Chapter 2, Page 24) explains how to extend the tray for legal size paper.

  NOTE: To load legal-size paper, press the blue latch located bottom left of the status bar of entry and
  Deploy the status bar.

  

  Printing preferences to specify the printer paper that you use.

  Paper size and Media Type:

  Control Panel > display icon > devices and printers > click on your printer >

  Printing preferences > paper/quality tab

  Reference, suggestions and examples:

  Printing options

  

  According to the program / browser you use present it the print job, you can reach the printing preferences in preview before printing.

  Example - Firefox:

  Browser > file > (click) Print > properties (open printing preferences)
  

  Reference, suggestions and examples:

  Manage the print with preview output before printing

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

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• OfficeJet Pro 8610: business card printing Officejet Pro 8610

  Recently purchased the officejet Pro 8610 and I was wondering what is the best type of paper or stock for printing business cards

  (Matt and glossy paper types)?

  @himrajbir

  I used Avery "Clean Edge business cards" for a number of years.

  Ink jet business cards Avery #8871

  Regardless of the make or model, buy the right cards for your type of printer:

  Ink Jet

  Help, Suggestions and examples:

  Print Labels_Business-Cards_Cards

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  Fixed / responded? Click this post accept as Solution to help others find answers.