HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

Similar Questions

• OfficeJet Pro 8740: Impossible to activate the web services

  I can't activate my new printer (Officejet 8740) web services.  I looked through several web pages without success.  It doesn't seem to be an option on the Billboard related to web services.  ePrint, Apps, etc., are all disabled. There are no visible icons.  What to do next?

  Hey @Ricktm56,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the activation of Web Services on your Officejet 8740 e-all-in-one printer. I can help you with that.

  To start, we need to change the setting of the printer from Commercial to consumer settings. To do this, I'll send you some directions in a private message. If you check your Inbox forum you should see a message private to me shortly.

  After resetting, please let me know if you still have problems with the activation of web services after doing the above. If you are able to install web services, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8610: impossible to activate web service HP8610

  When I first set up my printer, I was able to use the Web Services, but one day, when the printer was old, 9 months after that put under tension/disable web services from my router stopped working!

  I could go to print and scan wireless, but web services is more work, so my stautus instant ink is more updated. After getting a dozen emails from Instnt of ink over the 3 months, they finally disabled my printer from printing (no doubt he reactivates if I bought all new ink cartridges for more than $100 all, although I don't trust HP enough to pay as much in case they do not work).

  I tried following various instructions in this help forum to reset the ipv4 address, but nothing helped. The printer is a little more than 12 months. My ISP is AT & T who were no help (of course). When I phoned HP while I was in warranty period, HP engineer said it was an ISP problem and nothing was wrong with the printer.

  I even tried to connect the printer to my Iphone hotspot, but which allowed either the web connection.

  Suggestions anyone?

  Hi @mallen14

  Welcome to the Forums of HP's Support. One thing I noticed on these printers, make sue that the date and time of the printer is correct.

  Also, have you tried the suggestions in this post by E - roq?

  Pro Tips: Troubleshooting scan to E-mail questions in e-all-in-one printers and ePrint

  I found that setting a manual DNS is more effective in these situations, then playing with the IPv4 address.

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP Officejet Pro 8610: IMPOSSIBLE to PRINT GMAIL WITH NEWLY INSTALLED HP OFFICEJET PRO 8610 wireless

  All documents from my computer of fine print using the 8610 wireless.

  However, if I try to print any GMAILs, nothing happens.  I checked I have the selected 8610 as default printer and the printer has the correct documents ready, but nothing happens.

  OK, let's check how Chrome is set up to print.  (I also have a 8610 and easily print chrome!)

  Open any page.  Either type CTRL-P or open the Menu and select 'print '.  Another page should open with the printing options.  What do you see?  Your printer to display by default, or "Save as PDF" by default?

  Look at the field "Destination".  Just to make sure that you have selected the right printer, click on the "Edit" button, then see "Local Destinations".  Click on the "Manage" link to see all available printers.

  Remember that the right pair has been selected.  Mine shows that "HP Officejet Pro 8610 (network)" and has the green check by default.

  Something is not right to install in Chrome.  Worst case, we can uninstall/reinstall Chrome it!

  WyreNut

• OfficeJet Pro 8610: Do not print the PDF of ADF 8610 files

  If I scan a document on the glass of my 8610, print the PDF that I create on my computer Win 10 or any other machine including Mac and Ubuntu (Linux) "correctly".

  If I use the 8610's ADF to create a PDF from multiple page, the document is visible on the screen of ANY box of Ubuntu, Mac or Windows PC (s).

  HOWEVER, if ANY computer try to print the PDF file for ANY printer, the page is EMPTY.

  Based on 3 operating systems, the result (the white sheet of paper printed), it seems that the creation of PDF 8610's firmware needs some adjustments, please.

  Well, I see you using web analytics to the printer rather than the use of the scanning software. There are two ways to analyze which should work a bit better than with a web scan: using the HP or Scan to Email scan software.

  To install and use HP Scan (for Windows 10):

  Download and install the latest drivers by clicking on this link.

  When you want to analyze, click the icon on your desktop with a name similar to "Officejet Pro 8610". If you click the option under scan your PC should open HP Scan.

  To install and use HP Scan (for Mac):

  Download and install the latest drivers by clicking on this link.

  When you want to scan, open the folder Applications, Hewlett-Packard and in this folder, open HP scanner (or scan to).

  To set up scan to email:

  1. On the printer, click web services icon in the lower left corner of the screen.
  2. If you see Setup, click on Setup, then Accept/Yes.
  3. After the printer prints a page of web services, click applications, and then Scan to Email.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8610 does not print the files, but other things work

  Hello

  I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.

  I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).

  There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.

  Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.

  And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.

  I completely uninstalled and reinstalled nothing doesn't.

  This should take 10 minutes to Setup, and I just don't understand.

  Thanks for your help.

  Hi Ringo1115.

  You might try the recommendation at the following link.   If this does not resolve your problem, you might want to try the tool print and scan diagnostic.

  If one of them resolve your problem, please write it down as resolved.  In this way, others may benefit from your experience.

  I hope this helps you...

• OfficeJet 8600 more: impossible to activate the Scan

  Use OS x 10.10 and printing/scanning using wifi, all of a sudden the scan button went from my printer on my macbook pro. It worked fine until a few days ago. I tried to delete the printer drivers and reinstall. I chose the name of the printer and printing not slected to air. I checked all of the updates and also updated the firmware to the printer. The scan button is missing and the option "enable scan" is crossed out in red. If I connect the printer cable printer a new printer icon becomes available in the primnter options and it can analyze. Any help would be appreciated.

  Hi @PlusBiz ,

  I see that you have problems with scanning via the wireless network, but you can scan through the USB connection.
  I want to help you with this issue today.

  Fix permissions of the drive on the Mac:

  Close all applications.

  In the Apple menu, click OK, click Applications, and then click utilities.

  Double-click disk utility.

  Highlight your hard drive / partition on the left.

  Click on check and then repair disk permissions.

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.

  Click on Printers & Scanners.

  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

  Click OK to confirm the reset.

  Type the name and the correct password.

  Click OK to reset the printing system.

  Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

  Attempt to activate the scan of the computer again.

  Try to print and scan the image.

  If you do not always have the option, do a uninstall complete and reinstall the software.

  Uninstalling the printer software.

  The steps should also work for Yosemite.

  Also, check the following points:

  Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

  Move the files or folders to the Recycle Bin, drag and drop.

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reinstall the software of the printer again. HP Officejet Pro 8600 series full feature software and drivers.

  If you're still having problems, it could have been an automatic update on the router and port scan isn't currently open.

  You can contact the router company to verify and to open these ports 9220/9500/427 on the router.

  Please let me know the results.

  Have a wonderful day!
  Thank you.

• Satellite Pro P300 - impossible to activate the built-in microphone

  I bought a Satellite Pro P300 some 2 months and so far so good.

  It has a webcam which I really thought that I would have any use for it but now find that I have.

  The camera works fine but I cannot activate the built-in microphone.

  Can someone point me in the right direction please

  Hello

  You will need to start the webcam software if you want to use the internal microphone too.
  The point is that the internal MIC is connected with the internal webcam and webcam software handles both devices.
  Also check if the internal mic has been correctly enabled in the webcamsoftware

  In addition, I would recommend updating the audio driver.

  Best regards

• HP Officejet Pro 8625: HP Officejet Pro 8625 impossible to change the order of printing back to the front and want to change

  HP Officejet Pro 8625 cannot change the order of printing back to the front and want to change

  The Officejet Pro 8600 driver has a 'Page order' option in the driver, and it is compatible with the Officejet Pro 8625.  You can install this driver in point 8.1 of Windows as follows: first download and install the driver Officejet Pro 8600 from HP here.  When the installer asks how the printer will be connected select "ignore the connection at the moment, I'll do it later."  After that go to printer and devices, right click on the Officejet Pro 8625, printer, advanced, pilot, new properties, then select a manufacturer HP (Hewlett-Packard) and select HP Officejet Pro 8600, next, done.  Click the Officejet Pro 8625 properties, general window and in the rear upper part called Officejet Pro 8625 (or what you want the printer named...), OK.  The Page order option will be available in the Advanced Printer Options tab.

  

  

• OfficeJet pro 8610: impossible to be re - connect officejet pro 8610

  About 2 weeks, I have not connected wireless to my 8610 no problem, he printed, scanned & copied fine until this week, so I wanted to print something & he said that it was not connected.

  He is still connected to my home network with a signal strength is very good, always prints from my phone & compressed it even installed on my old windows XP netbook first attempt.

  I have installed and uninstalled scan & PC doctor and all other HP related software several times but nothing helped, it will not be connected to the computer.

  I then tried to connect using the USB cable, it recognizes the printer with the sound of connection and say connect again, nice printer but at the moment no use at all, it will be thrown in the garden very soon unless someone can help. Please, I beg you.

  I tried to connect with all the different methods, it's IE USB, network and ethernet cable, whenever the connection would launch, go to halfway through, say it can't connect and stop.

  Charles 001 mail response was very good, thank you, I am always looking for other positions, and decided to cross and get rid of everything I could find on HP, found some pieces that were not uninstalled, got rid of everything, including a different HP printer that was left from an earlier era.

  Go to start

  run

  Printmanagement.msc

  custom files

  and the deletion of all.

  Then tried to reinstall, first time of happy days on the network connection.

  Printing system function all good, full, and if it happens again I'll try this first.

• Satellite Pro 400CS: impossible to activate the APM

  Hello, I have on my pro 400Cs satellite I installed windows. In the equipment manager, APM support is disabled. If I have, it will activate and after a reboot it am off again. In addition, the announcement of the battery is missing. Sleep mode does not go as. If I have the software utility downloade it indicates with the announcement of the program Toshiba stack.

  What it am I do?

  By
  Frank

  Hello

  This device is a good old classic. As far as I know that it s about 10 years.
  It was delivered with the Win95 and Win98.
  Well, I can't give you a solution to your problem because this unit is too old.
  You'll be a man of luck even if someone here in the forum knows an answer to your problem. All I can suggest is to check the BIOS. Maybe that here you can activate or change it in addition the battery settings.

  Good luck

• HP Officejet Pro 8610: two printers on the same remote network model will not be printed, but local will be

  I have two furniture stores that are run on a windows sbs2012. Recently, both off my all in printers are down in the same week. The first was at the location where the server is actually housed. I bought a HP Officejet 8610 and managed to put in place without problem a lot via a wired network connection. So I decided since who went to buy the same model for my remote which is also connected, but it has a wireless access point. I was not able to get anything to print from my main software called profit systems. I can get things to print to the shared remote drive. I tried uninstalling and reinstalling, but even if connected as long as administrator I get a error that reads "this operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. I put it up as both just and redirected network and it shows it as ready in the State, but after it clears the queue that nothing prints. I checked firewall settings and all with HP is checked on. I'm pretty computer but I am full of ideas. Help, please!

  So after that I lost two days of my time and more than two hours of my time of I.T. guys it came to our attention that the driver IS NOT SUPPORT this model of HP JO 8610 redirected remote office printing! HP really, really?  So we have to install the driver 8600 on the server and local computers to get things to print. Problem solved, but it's just sad that this was the problem.

• HP Officejet Pro 8610: Try to install the full software concludes printer, but the IP address is the address of the router, not the printer

  I tried several times to remove printer, uninstall the drivers, reboot, reset the printer to the factory, etc. without success.  I even went into the registry and deleted the printer reference as much as I could.

  Please note I know how to connect the wireless printer and did successfully to the router with IP 192.168.1.108.   The problem is that the installer will search for a printer on the network and detects the 8610, but it appears with the IP address 192.168.1.1, which, of course, fails to install correctly.

  How can I get the dialog box to see the printer with the CORRECT IP ADDRESS?

  Well, I gave up trying to connect wireless and connected the printer with an ethernet cable.    Re-installed software that went much smoother, but still showed printer with IP router when you try to add it.   I chose "other devices" and is manually entered IP ethernet.

  Everything works now, including scanning.

  I think that the new router (for satellite internet) blocking a port that is required to complete the driver installation.   I had to add a switch to have an additional ethernet port to connect the printer.

  It was NOT a good experience.   I had a lot of practice of deleting, downloading, installation, configuration of the HP printer again and again well, therefore perhaps not all a lost cause.

• OfficeJet Pro 8610: problem to define the officejet pro 8610 mac software

  Hi, I have a problem to set up the software with easy start. For my desktop computer (Imac), it worked very well, but for my laptop (mac), it is stuck at 93.3% when downloading the necessary software... If you explain that it will be welcome. Thank you.

  Hello @Ahlmy, greetings!

  Thanks to their participation in Forums of HP! I see by your post that you encounter the problem to set up the printer on your laptop MAC 10.11. I will definitely do my best to help you.

  Please, try the steps mentioned below and check:

  • Click on the Apple menu icon and then click on System Preferences.
  • Click on printers and Scanners, print, Scan, or print and Fax.
  • Click the Add (+) button.
  • Search, then select the name of your printer in the Printers list, and then click Add to add your printer.
  • Click on print to help... and then select the name of your printer (default "Airprint" would be selected)
  • Now try printing.

  These measures should be the case, I would like to know the results

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet Pro 8610: Margin moved to the right during the copy of document on HP Officejet Pro 8610

  When you copy a document via the ADF or the glass, the margin on the copy is moved to the right compared to the original.

  I checked to make sure that my driver/firmware is updated and reinstalled just to be sure, I did a hard reset, checked to make sure there is no jammed paper, clean the rolls of paper and rolls and aligned the print head. Copy will be moved to the right approximately 3/8 "compared to the original.

  The printer is around the age of 5 months and he just started this about 4-5 days ago. It was not something done that I know to start doing this. I have tried everything I have seen suggested and am late know what I can do--for any help or suggestions would be greatly appreciated!

  Hey 3star8,

  I would say your best bet at this point would be calling HP directly to solve this problem. It seems to me that the problem is that phone support an internal hardware problem of HP may place an order with printer replacement with you under the printer warranty. If you have problems with the replacement, let me know.

  Good luck!