new router connection

I have a c4780 and using os x 10.9.5, I have a new router and I am unable to connect.  I haved downloaded the easy application of HP wireless and went through the instructions, but I don't see HP-setup in my wireless account.  I tried to turn on my wireless on the printer configuration, I reset the network settings and still do not see the HP installation folder.  This printer is running on one router to another wireless.  I can connect and use all the features via the USB port.

Hi @eff19

On the wireless test, you see where it says Radio wireless, Radio wireless operation, Pass and Pass? Or the other of these things say Fail?

We will need to perform a reset of the printer. A reset should restore the default printer.

I'll send you a PM (private Message), but before you start, please see the HP Privacy Statement.

This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

Reset the printer: what you need to know

Please, return to the forum and let me know if the problem you are experiencing is resolved.

Tags: HP Printers

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