New Xbox - profile Email

New Xbox today and my son cannot access his profile to play online. Request by e-mail, then password when he tries. I remember only an email and password I used to put in place years ago. When I go to the xbox live web, it allows me to connect, but the xbox system does not accept the account information for him when he tries through his account of tag name/live. Old system is dead, and I moved the hard drive to the new system

New Xbox today and my son cannot access his profile to play online. Request by e-mail, then password when he tries. I remember only an email and password I used to put in place years ago. When I go to the xbox live web, it allows me to connect, but the xbox system does not accept the account information for him when he tries through his account of tag name/live. Old system is dead, and I moved the hard drive to the new system

Hello

You will need to contact XBox support for these issues.

Directory of Xbox Forums - Xbox.com: http://www.xbox.com/en-US/forums

Contact us - Xbox.com: http://support.xbox.com/en-US/contact-us

Xbox.com: Solve common problems: http://support.xbox.com/en-US/xbox-360/browse?xr=shellnav

Xbox LIVE content help - Xbox.com:
http://support.Xbox.com/en-us/billing-and-subscriptions/account-management/purchase-Xbox-Live-content

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Tags: Windows

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