Newly installed content Viewer crashes

Similar Questions

• The content viewer crash

  Content Viewer 32.4.1 hang when I connect to my account.  Login success, but what update of the folios of the app will crash. Strange thing is that only that for a single account, so maybe it's specific account. Other accounts seem to work, so is there something wrong with my account how can I get help?

  Here is the log of the accident:

  The identifier for the incident: 82B7B347-781A-4058-9022-525AC43FB9D2

  CrashReporter key: 79bcc983fb4b2f46340bd29f64bf07d57a00455d

  Model: iPad3, 1

  Process: Viewer [744]

  Path: private/var/mobile/containers/Bundle/app/6BA6B283-126F-4EF8-85FF-16567767FB44 / pr eviewer.app/previewer

  ID: com.adobe.digitalContentPreviewTool

  Version: 32.4.1.0.100577 (32.4.1)

  Code type: ARM (native)

  Parent process: launchd [1]

  Date/time: 2015-01-15 11:24:31.752 + 0800

  Time of launch: 2015-01-15 11:18:21.078 + 0800

  OS version: iOS 8.1 (B 12, 410)

  Report Version: 105

  Exception type: EXC_CRASH (SIGABRT)

  Exception codes: 0 x 0000000000000000, 0 x 0000000000000000

  Triggered by Thread: 0

  Last Exception Backtrace:

  CoreFoundation 0x2288ad62 __exceptionPreprocess + 122 0

  1 libobjc. A.dylib 0x303c5c72 objc_exception_throw + 34

  2 CoreFoundation 0x227f8ab0-[NSArray subarrayWithRange:] + 556

  Preview Generator 3 0x0031286e 0 x 99000 + 2594926

  Preview generator 4 0x00320e38 0 x 99000 + 2653752

  previewer 5 0x002df54c 0 x 99000 + 2385228

  6 Foundation 0x2359cbaa __NSThreadPerformPerform + 382

  CoreFoundation 7 0x228515e2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 10

  8 CoreFoundation 0x228509f6 __CFRunLoopDoSources0 + 218

  CoreFoundation 9 0x2284f074 __CFRunLoopRun + 764

  10 CoreFoundation 0x2279c97c CFRunLoopRunSpecific + 472

  11 CoreFoundation 0x2279c78e CFRunLoopRunInMode + 102

  12 GraphicsServices 0x29b4c04c GSEventRunModal + 132

  13 UIKit 0x25d8e97c UIApplicationMain + 1436

  previewer 14 0x000b1dbe 0 x 99000 + 101822

  15 libdyld.dylib 0x30961aaa tlv_initializer + 2

  Name of the thread 0: send queue: com.apple.main - wire

  Thread 0 crashed:

  0 libsystem_kernel.dylib 0x30a26dfc __pthread_kill + 8

  1 libsystem_pthread.dylib 0x30aa6d0e pthread_kill + 58

  abandonment of libsystem_c.dylib 2 0x309c6934 + 72

  3 libc ++ abi.dylib 0x2fbd2bb8 abort_message + 84

  4 libc ++ abi.dylib 0x2fbec66a default_terminate_handler() + 262

  libobjc 5. A.dylib 0x303c5f0e _objc_terminate() + 190

  6 libc ++ abi.dylib 0x2fbe9dec std::__terminate (void (*) ()) + 76

  7 libc ++ abi.dylib 0x2fbe98b4 __cxa_rethrow + 96

  libobjc 8. A.dylib 0x303c5dba objc_exception_rethrow + 38

  CoreFoundation 9 0x2279ca18 CFRunLoopRunSpecific + 628

  10 CoreFoundation 0x2279c78e CFRunLoopRunInMode + 102

  11 GraphicsServices 0x29b4c04c GSEventRunModal + 132

  12 UIKit 0x25d8e97c UIApplicationMain + 1436

  previewer 13 0x000b1dbe 0 x 99000 + 101822

  14 libdyld.dylib 0x30961aac start + 0

  Thread 1 name: send queue: com.apple.libdispatch - Manager

  Thread 1:

  0 libsystem_kernel.dylib 0x30a132c8 kevent64 + 24

  1 libdispatch.dylib 0x30935e44 _dispatch_mgr_invoke + 276

  2 libdispatch.dylib 0x30935b76 _dispatch_mgr_thread$ OPTION$ mp + 34

  Screw the 2 name: com.apple.NSURLConnectionLoader

  Thread 2:

  0 libsystem_kernel.dylib 0x30a13518 mach_msg_trap + 20

  1 libsystem_kernel.dylib 0x30a1330c mach_msg + 36

  2 CoreFoundation 0x22850ba6 __CFRunLoopServiceMachPort + 142

  3 CoreFoundation 0x2284f16c __CFRunLoopRun + 1012

  4 CoreFoundation 0x2279c97c CFRunLoopRunSpecific + 472

  5 CoreFoundation 0x2279c78e CFRunLoopRunInMode + 102

  6 CFNetwork 0x223519da + [NSURLConnection (Loader) _resourceLoadLoop:] + 482

  7 Foundation 0x2359c996 __NSThread__main__ + 1114

  8 libsystem_pthread.dylib 0x30aa5e64 _pthread_body + 136

  libsystem_pthread.dylib 9 0x30aa5dd6 _pthread_start + 114

  10 libsystem_pthread.dylib 0x30aa3b80 thread_start + 4

  Please see this thread: newly installed content Viewer crashes

  Investigation continues with engineering and current solution is to share the folio with an Adobe ID containing only of no large number of folios.

• Adobe Content Viewer crashes

  Hello world.

  I'm building my first post and I am having trouble.

  I have an article with an infographic of aprox. 5500px in height. There a few logos on it, and I did some pop ups with the object state to explain the logos. The pop-ups contain only text, the image of the logo and some of them have links. There is also a button to close it.

  After 8 pop-up windows (I need 12), the iPad can not handle and content Viewer crashes. I restarded the iPad, removed the folio and downloaded again, unninstalled the content viewer, downloaded again. Always crashing.

  The I went back to Indesign. First of all, I just stuck the infographic Illustrator in Indesign. Then I exported as an image (PNG and JPEG). Did not work. Then, I cut in several pictures with 750px width 1020px and height. Still nothing.

  If there are less than 8 pop-up windows, it works. But there is another article with regular size (1024 x 768) which has an image with 10 pop-up windows and it works fine. And I did the same way I did with the graphics.

  If it is a combination of pop ups and large images that makes the crash of the content viewer.

  My options now are link the content of pop ups for an article, then by linking their return (using navto: / /) or replace computer graphics by an ordinary article, and the user can go to the bottom of the area to area.

  Before making one of these, you have any ideas?

  Thank you in advance.

  It is likely closing due to lack of memory. You need to rethink your design so that it uses less large images. iPads are mobile devices and do not have the same horesepower as a desktop computer.

  Neil

• Urgent - content viewer

  My question is this: I installed correctly digital publishing tools for cs6 and does not start the Viewer to preview the content in indesign, what can I do?

  See http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html

  Neil

• Adobe Content Viewer no Windows Vista

  I have Adobe Creative cloud experience. I installed on my Windows Vista system. When you generate a Folio in CS6 indd, Adobe Content Viewer does not open. What could happen? Thank you. I expect an answer.

  See http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html for more information on how to solve this problem.

  Neil

• The content viewer not found Adobe.

  I have CS6 on my machine and when I try to get a glimpse of a Folio on my desktop I get the prompt: an error occurred generating overview of folio. The content viewer not found Adobe.

  
  I have Adobe Air installed. Someone at - it recommendations for me?

  Thank you.

  PS. I also installed CS5 and I couldn't generate preview of CS5 either.

  See this article to install it manually:

  http://helpx.Adobe.com/Digital-Publishing-Suite/KB/manual-install-Content-Viewer.html

• "Cannot find Adobe Content Viewer" CS6

  Hello

  I am get InDesign CS6-oriented and I try to use it for the production of digital publishing. I downloaded the Patch Adobe as well as CCA App Builder and Folio edition producer tools for CS 5.5 but I'm not having any luck get Adobe Content Viewer to launch. I get the message "Cannot find Adobe Content Viewer" when I try to get a glimpse. It is a Cloud Creative CS6 version — which would have nothing to do with this issue? How can I make it work?

  Thank you

  Jenny Lee

  See http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html for more information on how to solve this problem.

  Neil

• Content Viewer missing Office

  Hello

  I use the standard cs6 Mac design. After an update of the "Office Content Viewer" yesterday, I get an error message everytime I try to get a glimpse of the indesign file generator and the error that says that indesign can't find the adobe Viewer.

  So I called the hotline to support adobe and tried each tipp the nice man gave me, but still no drive content.

  I also tried to show the hidden files on my computer - nothing. But one thing is strange: there is no "install" in the adobe folder in the library folder.

  So, how can I get adobe back content viewer? Someone at - it a solution for this problem?

  It would be great!

  Please visit the Doc KB:http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html

• Content Viewer Adobe isn't more here

  After downloading and installing the tools of DPS, Adobe Content Viewer Desktop is not available more. Trying to get a glimpse of a folio only produced a drive of content is missing.

  Try the procedure described in http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html.

  Neil

• problem with Adobe Content Viewer

  I uninstalled all the programs CS5.5 and updated my CS5.5 to the cloud new version 6.0 of CS

  I installed Indesign and updated. The "Adobe Content Viewer" are still not working?

  

  Help, please...

  Try the procedure described in http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html.

  Neil

• Android Viewer crashing

  Hello

  Android in Version 2.9.0.0.63198 Content Viewer crashes when you try to open a publication. After the first crash, it hangs again directly after starting the application. You need to do a reinstall, although it won't help as much as it blocks again try to open a publication.

  I can confirm that on Nexus 7 with Android 4.2 and an A510 Acer with Android 4.1.2.

  Also, look at the comments in English on Google game. There are many more users with types different tablet, where the viewer of content has the same problem.

  Thank you

  Yves

  This is a known bug with the viewer content and most of the DPS on Android applications when run on Android 4.2 or 4.1.2 android and a related issue to previously reported DPS Apps crashing on ASUS tablets. Engineering is working on a fix.

• Not found content viewer

  When I try to get a glimpse of a folio on the desktop I get the message: an error occurred generating overview of folio. Content Viewer Adobe® not found.

  I uninstalled Air and installed again. Everything is up-to-date (which worked before the update). Where is the content viewer?

  This blocking thread because it is old and we have a help topic official on how to solve this problem. If you receive the error "Not found content viewer" Please see http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html to see how to solve the problem.

  If you still have problems with the content Office Viewer after you follow the steps described in the above article please start a new thread in the forum for your specific problem.

  Neil

• Content Viewer installing Adobe...

  Hello

  
  I tried to install the Adobe Content Viewer for desktop computer using the link provided in the adobe site (helpx.adobe.com/digital-publishing-suite/help/installing-digital-publishing-tools.html), but, I am not able to install it COMPLETELY, (only the fixes files are installed). Can you send me the direct link to download / install Adobe content viewer for desktop PC?

  Spengler

  https://helpx.Adobe.com/Digital-Publishing-Suite/help/installing-digital-publishing-tools. html contains links to install office on CS6 tools. Simply download the Windows or Mac version and run the download.

  Neil

• Adobe Content Viewer installed not on V28

  Today, I've updated my CC and CS6 versions of InDesign, so I now have tools V28 of DPS, however there is no content available for my Mac (Running) SX 10.8.5). Viewer application

  When I try to get a glimpse on the desktop via the Folio Builder Panel, an error indicating that the content viewer Adobe could not be found appears.

  All Adobe Support documents go through the process to find the file AdobeContentViewer.air in the folder/Library/Application Support / Adobe / installers / AdobeDigitalPublishingCS6 / ContentViewer, but I did only three files in this folder:

  1. Adobe AIR Installer.app
  2. Install Adobe Content Viewer.app
  3. Install the DPS App Builder.app

  So, I can't double-click on it to reinstall it.

  My Air is up to date, my updates are all so far and I can't find how to uninstall InDesign (I am a cloud creative subsriber).

  I used my backup Time Machine to move the point was get it up, but it would not install when I double-click on the old version (I was getting desperate!)

  However I can listen to samples of the same Folio on my iPad connected, running the latest version of the Adobe Content Viewer application

  After a live chat, then more than two hours for some technical support UK on my land line and a little more than an hour on my cell phone, more a call Skype around the United States 800 number to be informed of the most wait an hour here and discover UK support is only during office hours and after nearly two hours , he has spent 17:30, I had to abandon the official technical support from Adobe and use more searching on the Adobe forums, but have found nothing to CC or CS6 which I have not already tried, with the exception of unistalling and reinstalling InDesign. But I can't find how to do this via Creative Cloud. At a given time, that I had to tell a member of staff of beautiful Indian 'technical support' not to get back into the same loop that I had been twice until I was close to tears. He sympathized, but said that it was not his area of expertise - surprise, surprise... Not a good day.

  Pleeeese, is anyone else having this problem, or if someone else has solved this problem?

  Thank you in anticipation

  Thanks Neil, who worked once I had installed directly in the Applications folder, not in a subfolder.

  So if anyone has this problem, install the Desktop app CC Viewer and he works for CS6 and CC.

  NOTE, you must double-click the file Install Adobe Content Viewer.app , do not have a file called install Adobe Content Viewer.air in accordance with the instructions, as they are obsolete.

  Phew, I finally got all my DPS back features and have created an app V27 using V28.

• Accidents of the content viewer, will be my multi-folio app crash as well?

  I am setting up numbers before our multi-folio application will live in a few weeks (my first foray into Adobe DPS). Certain sections of my folios are very large in size due to the large PNG status slide shows (about 25 MB for each article) object. These items are now causing Adobe Content Viewer (ACV) to plant, since the app has been updated to accommodate the v26 versions. I tried to create identical sheets with v25, v26 tools and they both crash when reading the articles large.

  ACV is not crushed when reading the exact same folios/articles before the app updated to accommodate the v26 tools. I test on an iPad 1. I'll be able to test on an iPad 2 and iPad 3 in the coming days. The same type of folios/items do not stroke cause crashing on android before or after the update.

  My question is... does ACV crashing average that my app real multi-folio is guaranteed to hang when it goes live in a couple of weeks? Or is this a bug in LCA that didn't exist in my app real multi-folio?

  Thank you.

  LCA and the custom Viewer are the same. If you are having problems with the STROKE you will have the same problems with your custom application. This isn't a bug in the software, this is the app to run out of memory due to the complexity of your pages. iPads are not as powerful as desktop computers. If you design with slideshows full PNG articles pages with several States you wind upward with problems of memory. You need to rethink your page design to simplify the number of assets that you have.

  Neil