Nighthawk R7000 AC1900 Smart WiFi router prevents access to Internet

Yesterday morning I lost the internet connection. After a day of trying to solve the problem, it has been determined that the Nighthawk is not only not allowing Internet access, but it stops it completely.

If I plug the computer directly into the modem provided by Midco, I get a perfect connection.

The minute I try to access Netgear genius to solve the problem, I lose the internet connection.

If I try to use the Wi - Fi connection, instead of cable, I lose the internet connection.

If I connect the modem to the router and the router to the computer, I lose the internet connection.

My router $ 199 is barely 6 months. The cables are in good condition. Of course, it would start to have problems after the free 90-day warranty/help from Netgear.

Any help to fix this would be greatly appreciated.

After that four days back with the company support Internet technology, they kept swearing that the router has gone bad. I went out and bought a new one, and it is same thing. They said they would have to call a technician to come to the House because they didn't know that their modem is not the problem since I could not in direct line with the modem to the computer. On a whim, I went out and bought a new modem, plugged into the router and the ethernet socket worked perfectly. If it turns out that something was going on with their router where it would not go to the modem to the router to the computer. When I tried this way, with the old modem, both the old and new router would not recognize the cable from the modem to the router, any cable, we used. But the new modem with router old and new work took over the old modem to the company and they told me there might be a short circuit in the modem, otherwise they cannot explain why the problem happening.

Tags: Netgear

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