No disk Vista, help w / reinstall
Hello, I have a question that has probably been asked before.
I bought a laptop from futureshop a while ago and it came with an installed copy of vista & product code. but no disk Vista came with it (they told me to talk to the manufacturer of the computer for my problems > :))
Anyway, he spent a good amount of time as a model of the community and I think he got riddled with sheerstrakes and spyware. It is verrrrrry slow running. Initially, I wanted to reinstall vista but ran into a roadblock due to not having the master drive.
Are there steps I can take to download a copy of vista? Or is there another way I could take to clean our my hard drive?
any help appreciated
Hello
If the laptop has been installed with a version of the OEM of Windows Vista (Dell, HP, Toshiba...) then you will need to ask the manufacturer for a copy or if you have a friend with the same brand of laptop, you may be able to use their drive.
If it is a commercial version, you can use any Windows Vista DVD to re - install. If you know someone who has a copy, you can borrow their media and use your product key with it.
Regarding the cleaning of your system, you will need a good program antivirus with updated definitions. In addition, you probably have some spyware. See this sticky thread on how to remove it.
Brent
Microsoft Answers Support Engineer
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Tags: Windows
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