No disk Vista, help w / reinstall

Hello, I have a question that has probably been asked before.

I bought a laptop from futureshop a while ago and it came with an installed copy of vista & product code.  but no disk Vista came with it (they told me to talk to the manufacturer of the computer for my problems > :))

Anyway, he spent a good amount of time as a model of the community and I think he got riddled with sheerstrakes and spyware.  It is verrrrrry slow running.  Initially, I wanted to reinstall vista but ran into a roadblock due to not having the master drive.

Are there steps I can take to download a copy of vista?  Or is there another way I could take to clean our my hard drive?

any help appreciated

Hello

If the laptop has been installed with a version of the OEM of Windows Vista (Dell, HP, Toshiba...) then you will need to ask the manufacturer for a copy or if you have a friend with the same brand of laptop, you may be able to use their drive.

If it is a commercial version, you can use any Windows Vista DVD to re - install.  If you know someone who has a copy, you can borrow their media and use your product key with it.

Regarding the cleaning of your system, you will need a good program antivirus with updated definitions.  In addition, you probably have some spyware.  See this sticky thread on how to remove it.

http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/fa30853d-719a-4265-9e7b-9287567d31e3

Brent
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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