No new 78XL color

Have a Deskjet 990Cxi, with a standard HP78 colour cartridge - that loses its red color. Bought three cartridges HP78XL - but none don't give me any color. Re-installed original - still not everything but red. Selectively took each new cartridge, cleaned, contacts XL re-installed - still no color. Seems strange that all do not work - at all, or that all three could have dried, etc before being redeemed. Had successfully used the printer with standard cartridges 78 without problem. Although the HP web shows that the 78XL could be a direct replacement for the 78, a history of problems of compatibility between the 78XL and the 990Cxi?

Try one solution may be to buy a new standard 78 cartridge and see if it works? Ideas?

Hi rexgray, by chance do all the the HP78s have the same lasermarked of date on them? (see link below to check the end of warranty date...

http://support.HP.com/us-en/document/c00206040

If so I would say to contact the HP support by phone you may need a replacement

Tags: HP Printers

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