No response from Dell.

Dell goes out of business?  Seems to decrease the quality of the equipment and the response from the service and customer support is non-existent.  I have an Inspiron keyboard started to fail after only three months (2015).  After a month of going round in circles, it was determined that the keyboard needed replacement, which has been implemented very quickly.  It was March 6, 2015.

March 1, 2016, I contacted Dell again, because the replacement keyboard had begun to EXACTLY in THE SAME WAY as the previous.  Since I was very close to the end of the year with replacement keyboard, I needed to talk to Dell soon.  I received a response on March 2 that I would hear back in BUSINESS a DAY.  Now, it's March 7, my keyboard is more than a year, and nothing has been heard of DELL.  My three additional emails have been totally ignored.  I'm still wondering, how many times has simply DELL a day working?  Once a month?

I live in a House with four computers from DELL.  At this point, there is no chance he will never be a fifth.  Since they replace the defective hardware with more faulty equipment, why would I want anything else?  Because their response time seems to be on the same duration as the Pluto's orbital period, why should I try again?  Now, all I want from Dell is a reference to a source for a replacement keyboard which will in fact continue to work.  Can I at least until the summer solstice?

We are not happy.

Hi mefjr54,

Thanks for posting.  I apologize for the confusion about your warranty service.  If you are interested in continuing to work with technical support or even the Department of security, please contact me privately and include your service tag information.

If you are more interested in working with our technicians, the keyboard is in a few places: Dell spare parts or Parts - People.com.

I hope this helps.

Kind regards
Robert

Tags: Dell Products

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